My experience with Black Stone Management Company has been extremely stressful and disappointing…read moredue to their poor customer service and unprofessional communication. I needed a letter confirming my account was in good standing for my rental license renewal. I submitted the required form and payment but never received a confirmation email. Assuming the payment hadn't gone through, I submitted a second payment. Only after the second payment did I receive an email saying there was a mistake on my original form -- and that they would not issue a refund. When I called to explain, the receptionist spoke in a defensive tone and refused to help. I asked to speak with the manager and was told he was "in a meeting." After I mentioned I was considering writing a review, I was suddenly transferred to him. Despite that, the manager spoke to me in an aggressive tone and said, "You can go to court, let alone write a review." He issued the letter I needed but still refused to refund the duplicate payment, even though the confusion happened because I never received confirmation of the first one. I later emailed requesting reimbursement and received no response. After two days, I called again and was told once more that they would not refund me because I "made a mistake" on the form. Every interaction has felt dismissive, stressful, and disrespectful. Honest mistakes happen, and customers deserve professionalism, respect, and clear communication. Unfortunately, this company has shown none of that. I truly hope no one else has to go through this type of treatment.

Worst Management Company I have ever encountered. I am a real estate agent and ordered an HOA…read moreresale package to sell my own home. I have paid blackstone management for over a decade. I went through a divorce recently and am now trying to sell the house. I may not have got a notification recently because I currently no longer live there but my HOA fees are current. They took $200 from me then told me they don't manage that HOA and that I couldn't receive a refund. They are stealing money from people for a service they haven't provided. Their staff is rude and unhelpful. I would never do business with this incompetent group of thieves again.

This review has been written 6 months after our deposit was partially returned--still waiting…read more 1) Mrs Huseman will charm you in the beginning and then drop off the planet to leave her son, Mr Huseman to handle all aspects of the business but is usually in landlord court. You will be stuck with their secretary. 2) All communication will be done via email. Good luck with a phone call. Keep all emails, they might be useful. Almost all maintenance requests will be denied. 3) We were charged in excess of $300 to have repairs done to paint throughout the house we rented. We submitted a cd with pictures of the house, a letter specially regarding the condition of the house and that we would not pay for paint damage and our move in checklist. All were disregarded in terms of the paint. 4) We were not afforded a final walkthrough, which is 100% illegal according to the Maryland Code and they forfeit any and all portions of our deposit even if we trashed the place. They claimed that because we moved out of state there couldn't be one. They still have to offer. We can't go to small claims because we are in another state. Gotcha! 5) Request, rather demand a copy of the lease ahead of time. It's shady. Unless you absolutely need a place, look for another property management company. 6) Filed a Better Business Bureau complaint and they refused to answer claiming they just got the notice. I've had to call and notify them to pick up certified letters because they sat in their PO Box for several days. 7) These people are crooks and operate at their own discretion. I could literally go on and on and we lived there less than 2 years.

This property management team is the worst with communication. I would not recommend anyone rent or…read moreeven trust your property to people that do not value customers or customer service.

Hands down the best property management company in the DC/ Baltimore Area! They go above and beyond…read morewhat we have seen from any other company. We tried three different companies before we found them and I wish I would have heard of them sooner! Not only did they manage our property, but they also helped us sell our house! Gregg Kantak personally walked us through the sale process while we were stationed in Germany! He is amazing! Thank you Gregg! They ensured that the renter paid on time, checked on the house to ensure it was not being abused, ordered and supervised maintenance, and sent us detailed statements each month AND annual tax statements. He made himself available to talk or video chat with us, even when we were stationed in Japan and the time zones were the most inconvenient. Communication with the entire company was superb! Emails were always answered in the shortest amount of time. When the renters moved out, they got quotes from several contractors for all the repairs needed to sell the house, let us choose, and ensured that it progressed to standard and on time! When it came time to sell, it took less than 30 days till we entered an agreement! Gregg & his team really went out of their way to ensure we had a good experience. I'm positive that he treats all his clients this way! I highly recommend the Todd-Gordon Companies LLC!

I am the owner of a multi-family building in Washington, DC. The Todd-Gordon Co has managed my…read moreinvestment for almost 10years. It has always been a pleasure working with Mr. Jackson and his team. With so little turn over my residents are happy as well. Dr. P. Collins

When did a Homeowners Association gain so much power?…read more My experience with this HOA has been nothing but one bad experience after another. If you can help it, don't move into a neighborhood where this Association is in control. They even managed to hold up the closing on our property this month due to what they determined was a spot of mold above some bricks as well as some tires being visible (our tenant was moving) during their drive-by inspection. I understand the purpose of an HOA, and they can help take care of a neighborhood, however if a buyer has already accepted the property as is, how is it that the HOA can step in an intervene with the private sale of a house? Regardless - in all of my years as a homeowner - this is by far the worst experience I've had with an HOA.

Resideone was responsive and very professional. Anytime when I have questions or concerns, they…read morecover it. I would highly recommend

Reside One made the whole home buying purchase nice and easy! I highly recommend to anyone in the…read moreMaryland area starting their home buying journey!

Nurith pays attention to details, is responsive, efficient, and timely in addressing any deadlines…read more The contractor that she brings onboard also provides quality services.

A good property manager is hard to find. I'd put Next Level Rentals and Realty in the average…read morecategory. Service started out promising in the beginning then concluded sloppily once the end was on the horizon and no money was to be made. There were many belabored emails that just went in circles, offering no resolution and no apology. Two tenants moved out while NLR was managing the property and there were damages unfixed and no deposit credited. For example, after the first tenant moved out we were told to get the carpet professionally cleaned, then replaced altogether in order to rent. The repairs department was the exception, especially the new manager. He stayed on top of the jobs, and communicated before and after.