Yesterday evening, I was looking forward to spending a lovely time with family while enjoying a beautiful dinner at The Terrace, part of the Marcy Casino complex. In attempting to do this, I was breaking with tradition, as I routinely gather with family and friends at the Curtiss Hotel or The Richardson Hotel, ...being accustomed to their consistently phenomenal customer service.
You can hardly imagine my disappointment and embarrassment with the treatment my guests and I received from the host/receptionist at The Terrace. From the moment we entered the venue, we were dismissed as vagabonds, even though we were elegantly dressed. My family, and I, accomplished purveyors of the arts, haute cuisine, and world travelers, had found ourselves brutally insulted and our value as guests to the venue, diminished by the arrogance and classless attitude presented when we requested to be seated for dinner. By the way, the place was nowhere near capacity in reference to already seated guests... in fact, it was pretty empty.
We were told it was requisite that we needed to make on-line reservations in order to be seated and served at a table... no exceptions! An empathetic waiter and waitress, overhearing our predicament, tried coming to our rescue and suggested we may consider being seated at the bar. We were told the menu was the same whether we were at the bar or a table. When this waiter and waitress kindly tried to accommodate us with the suggestion to consider sitting at the bar, the host met their eyes with a glance of total defiance. We were so uncomfortable at the prospect of continuing to manage sitting at the bar, with only one table available for four people, coupled with that the discernible feeling of not being wanted at the venue overcame us. So, we proceeded to default to one of our usual venues, where class, accommodation and elegance always reigns, that being the Richardson.
We will never risk giving that host at the Terrace the opportunity to show such disrespect to us again! I hope this review has others considering an alternate establishment that maintains the dignity of their visitors rather than disrespecting and disregarding it! read more