My experience was fantastic until the actual day of the wedding :/
The Good: beautiful venue (the patio and banquet room look amazing), food was tasty and staff was friendly. The wedding coordinator was very attentive and helpful with planning before the wedding.
The Bad: There were 3 weddings that day. The first was running behind so ours ended up 25 minutes late. There were no signs or employees directing traffic in the building, so my guests were walking out onto the patio thinking it was my wedding (it was actually the previous wedding's cocktail hour still). They didn't know where they were supposed to go, so some waited in the lobby and some sat down in at their tables in the banquet room. Couldn't they have posted a sign saying "please wait in the lobby, we will be with you momentarily"? I had no clue this was happening. I was waiting in the bridal suite very confused about what was taking so long. No one told me they were running late!
When it came time to walk to the ceremony area, we had to walk through the banquet hall (which ruined the room reveal/surprise/presentation) and across the patio to get there. The other wedding's cocktail hour was still happening so they roped off part of the patio for us to walk across. Very awkward and uncomfortable for both weddings! We paid for the venue from 5-11pm and that was not what we received. I never received an explanation or an apology for this. If they addressed the situation with me instead of pretending this was normal and not a problem, I might've understood and been less upset. They tried to sweep it under the rug and pretend everything was fine.
I barely saw the wedding coordinator the day of the wedding and had to send my maid of honor to go find her multiple times. She was not easily accessible because she was busy with the other weddings. For example, we got locked out of the bridal suite and were not given the code to get in!
The gluten free person didn't receive the gluten free meal and the vegetarians were served chicken soup instead of fruit cups. FYI- You cant have both vegan and vegetarian options- you have to choose one. Also, one of the steaks that came out was very rare and the person didn't feel comfortable sending it back so they just didn't eat it.
There was a big mix up with dessert. After dinner was cleared away, we waited about 30 minutes before the coordinator came out to get the cake table off the dance floor! We had cupcakes that we wanted put out on the dessert table (which was going to be put out right after dinner). When they finally came to get the cake table they said they were scooping the ice cream and about to serve it. Ice cream? That was not part of the plan! There was a lot of confusion and disorder that day. The guests were getting irritated and restless and started getting up to talk and started dancing to the dinner music. Everyone was confused. I told the coordinator to forget about dessert and start the family dances because it was already after 8pm and we were missing out on drinking and dancing (the most fun part).
There were about 10 people that didn't show up but we only got a few boxes of food to take home. What happened to the $500 worth of food I paid for??
It says in the brochure that we get a complimentary couples massage. Its 2 weeks after the wedding- still don't have it. They said it was coming in the mail when I asked them about it 2 days after the wedding. That would have been nice to use the day before the wedding when we were both stressed out.
We ended up losing almost an hour of our reception due to the ceremony starting 25 minutes late and because of the awkward 30 minute delay after dinner. Weddings go by so fast as it is! Imagine paying so much money and losing an hour of it.
The day of the rehearsal dinner and the day of the wedding, the coordinator left without saying goodbye. We had a nice tip for her because she was so great during the planning process, but because we didn't know she left and because of all the issues we had that day, we decided not to tip. We didn't even get a "congrats", "good luck", "its been nice working with you", etc. Not even a "goodbye".
I was very excited to have my wedding here and spent lots of time planning, so I was very disappointed to watch it all fall apart the day of the wedding. It sounds like my situation is an isolated case based the other good reviews. Just want to share my unfortunate experience because it did happen.
I feel like they really dropped the ball that night. I don't regret picking that place but I do feel disappointed about a lot of things that happened at my wedding. This wasn't a birthday party, this was my wedding day and I will never get that back. I sent them an email a couple days later explaining my disappointments. They apologized and offered to make us the food they never gave us that night. I'm not going to get the food because I'm trying to put the wedding behind me and move on. This broke my heart. read more