I've had some of the best care of my life at Bitterroot hospital, from the ER to the infusion center and just about everything in between. I've found 99% of the staff to be caring and thoughtful, and the office staff have been extremely helpful and quick. Special shout-out to all the ladies at the infusion center for always making my week feel like a spa day and for having my back while I'm there. You make a difference, and I appreciate you. I'm pretty sure I know all the ER doctors by now, and then some. A particular thank-you to Dr. Dodson for helping me work through a traumatic event in the safety of medical care during my visit on 8/17. He had also treated me at least once a couple of years earlier for an asthma attack. Although he probably didn't recognize me, I remembered his name. That familiarity helped me feel comfortable enough to bring what I was going through into the room. He didn't force anything on me, and that mattered. Although I was alert and awake, I was NOT okay. I had been strangled and punched in the temple two days earlier. The assailant had just been bailed out of jail that day. I was terrified. Humor and talking are how I manage myself under stress. My ER nurse probably needed earplugs after my panic attack because I couldn't stop talking. I was doing everything I could to get through the procedure before I completely lost my shit. There were also parts of that visit that needed to be better. One of the intake nurses had the care skills of a gnat. That interaction was a sharp departure from the care I've usually received here. With my treating ER nurse, there was one specific moment that could have been handled better. While she was pushing Benadryl, I told her to stop because my body felt weird. She continued until I raised my voice. Telling me it was making me sleepy did not address what I was saying. Please listen to patients about their own bodies. I'm 66 years old and capable of explaining my health and what I'm experiencing. Just because I couldn't immediately identify what was happening didn't mean I wasn't feeling it. What I understand now is that I was actively experiencing trauma. Being alert, awake, talking, or using humor did not mean I was okay. It meant I was managing myself the best I could. Girl, listen to your patients. I was raised by a nurse and grew up in hospitals. Need I say more? To the fabulous woman who came from X-ray--or whichever department--to take me for my CT scan: you were great. Thank you. Thank you also to the clinic for having a team ready for me. They were wonderful, and their trauma training showed. And bless the on-call therapist. She was calming, and she heard me. Given the Bitterroot's situation with DUIs and partner or family member assaults (PFMAs), I would suggest trauma training for everyone. I also need to raise this concern: I had been strangled and struck in the temple two days earlier, but no one performed an evidence kit to collect DNA or took photographs of my entire body. I had bruises--a lot of them, actually. That deserves attention. Lots to unpack here. I honestly appreciate the care I've received at this hospital. My gratitude and my concerns both belong in this review. Some parts of that particular visit fell short, while other people helped me through an incredibly frightening experience. And those infusion nurses? They make up for the shortcomings in spades for me. Thank you, ladies, for consistently making me feel cared for and supported. read more

worst hospital ever... misdiagnosed waited 25 minutes for someone to come and help pee never again. This hospital doesn't help they just cover up... "just take a pill you'll be alright kind of thing. went to Missoula and went to St Patrick... Go there they fixed the issue Thanks Sts Patrick!!!!!! read more

Terrible experience! I took my son here three times and the MD August Houghton refused to do anything. His eyes were red as if he was high on the job. He even at one point asked me what I wanted him to do..I was confused. Have never had such an unprofessional experience. I was also charged for answering questions and just standing there by my son. They knew we were from California and decided to take advantage! This hospital is a scam. Awful! read more

My first experience at Bitterroot Health was excellent! From the check in procedure with Kathy, to the end of the appointment was so well organized and efficient. Dr Anderson was professional, listened well, and was very kind. He organized my concerns, ordered needed tests and explained everything precisely and clearly. I was extremely impressed by Dr Anderson. Nola, a medical assistant, was amazing in how efficient she was and how well she recorded my answers to health questions. Sarah, a phlebotomist did the best blood draw I've ever had - amazing! John did my x-rays and was very friendly and professional. I am just in awe of how well Bitterroot Health is run and the people that are employed there. What a great team! After years of trying to find good healthcare, I finally found it! I am overjoyed with the care I received here. Blessings to all that take care of others! 5 stars B. Dixon read more

I took my wife here to ER because she was severely bitten on her arm by one of our horses... 20+ stitches. The staff and the doctor were absolutely terrific. The Dr even scheduled follow-ups with herself personally to make sure the wound healed properly. My wife went back 3 times. I was really impressed. Great care facility. read more

After experiencing a recent heart attack, my doctor suggested I go to Cardiac Rehab.. The staff at the rehab center was super personable and welcoming.. I really enjoyed my time with Mahala, Triston and Tanner, always pleasant, welcoming and knowledgable... The nutritionist was super helpful and my continued recovery is going well, thanks to the wonderful staff.. Ken Wolff read more

Terrible care, completely dismissed everything I had to say. I cant keep any food down so they just did scans and finally gave me pain meds so I could uncurl from a ball. But when that wore off and I told them they then told me no. When I told the nurse to not touch my left arm for labs as I had just recently had surgery she went ahead and did anyway. I kept telling her no and she said I was aggressive with her and working against her. So I kicked her out of my room. I cant eat or drink anything right now and instead of doing anything I was told to go home and live off of bread and water. I am not happy. I know something is wrong with me but I was completely dismissed. I am not happy. I will never come here again. I will deal with the pain and go to missoula. O by the way I was discharged nothing was solved and the results of my tests they didn't even fully disclose to me. So now im home puking and having abdominal pain still and cant do anything about it because I genuinely feel like it doesnt matter and ill just get dismissed again anyway. read more

It's July 4th and we had little options but to go to the ER. We are visiting from Texas and my husband ended up with a corneal ulcer. He received immediate service as well as spectacular care by Dr. Jackson Shaver and the entire nursing staff!! I know that this hospital system has had a bad reputation in the past (I know this well because of my family living in Hamilton for many years); however, that was not our/his experience whatsoever. I would encourage you to give them another try! read more

They will massively overcharge you and happily sell the debt to creditors who will litigate in order to collect. They provide poor health care and are predatory to people in poverty. read more

I had to go to the emergency room and I was treated fast and efficiently and most of all I was treated with respect..the staff was very friendly and very helpful they made sure that I had everything I needed for a full recovery read more

Marcus Daly has come a long way over the past 6 years or so due to a concerted effort to recruit quality doctors and staff and a commitment to quality customer satisfaction. Ten years ago when we moved here this hospital had a horrible reputation. I recently had a knee operation and was very positively impressed with the entire process. The facility is immaculate and the equipment and "furnishings" are up-to-date. From reception through pre-operation briefings to final surgery everyone, literally everyone, was friendly, asked if I needed anything, explained what was happening and what was coming next and reminded me to ask any question or express any concern at any time. Prior to coming in I received reminder phone calls and after the surgery received calls from the surgeon, his office and the surgery department checking in on me. And I was stunned to receive a thank-you card, personally signed and commented upon by the very people who took care of me during the surgical processes. Very, very impressive and appreciated. So look and listen beyond the people who did have less than satisfactory experiences in the past. That is over, from our personal experiences, and we have a first class operation here in the Bitterroot Valley. read more

Still waiting on a reply from them. I sent 2 letters to Bitterroot Health about the horrible care I received and they refuse to reply to my letters. They know they are at fault but they don't want to admit it. I now only get my medical care in Missoula. read more

Kudos to Krista, house supervisor who usually works night shift! She bent over backwards to help a community member in need. Critical Access Hospital nurses are the best! read more

The business-service of this hospital has become all too ...other states. Robotic, hurry-up&wait. I call about a bill received, already paid-ok, just to verify zero balance. Wait on hold only to get an "operator" taking messages, reading her script before "hello" sounding like a siri wannabe is bothersome. This is a small town and I like Marcus Daly Hospital. Bitterroot Health has become just another machine of keystrokes losing human aspect. I have worked in healthcare, ER, Family & specialty private practice from Reception to billing & Management over 25years. People are what make you strong IF you train them well. Find the balance and don't lose your people (staff or patient) along the way. read more

The experience here was very disappointing. The care from the medical staff was great but the operations side of the business is extremely disappointing. Needed emergency care late at night and was bleeding badly. I was kept on the admission office for an unbelievable amount of time while I continued to bleed badly. The stack of paper requiring signature etc. was ridiculous. I was not taken to a treatment room until every I was dotted and t was crossed. Since then, the billing has been basically unyielding. I have high deductible insurance meaning I am basically a self pay patient. I could not reach anyone live to talk to (I don't have time to stay on hold indefinitely, so I just sent in a sizable payment (nearly 25% of outstanding balance). When I did reach a live body later, I was told I was potentially going to be sent to collections for not having an "arrangement ". This was offensive as I was making another similar payment and within less than 30 days of the prior payment. I have paid more on the bill since, and more than met the requirements. I reached out to see if they would discount the balance at all so I could pay it off today. I was told that they could do nothing. St Patrick Hospital in Missoula literally yesterday discounted 10% of my balance that predated this event by 6 months. I is very clear that MDMH feels no need to work with people who are doing their level best to pay their bill. If I were on a subsidized plan I am 100% positive that they would have been paid less money and I would have been treated better. I could not and would not recommend anyone with a choice to choose MDMH. The mission has been clearly demonstrated to not be to care, but rather to collect every dime possible from hard working citizens trying to handle responsibilities well. read more

Extremely fast service, nice staff, knowledge doctors and cute nurses. The only was it could be better is if they paid you.

I honestly wasn't expecting much from a small hospital in Hamilton, but after 3 visits one after another, I have to say that the staff, doctors, and nurses are some of the most kind, caring people ever! The first visit was stitches for my son and they treated him like a real patient. They explained things to him and were honest with him. The second visit was my son again, this time he needed extensive testing. He was scared and they did very well helping him overcome them. Tonight I am here with my husband and they have been very caring and have explained everything. I would recommend this hospital to anyone. They truly do work their hardest to provide the best possible care. read more

Dr Pierce is awesome. He gets down to the point and makes sure you are comfortable and not there long.. there obgyn department is a different story, be skeptical of who you see.. read more

This is an amazing caring Hospital. My sister was taken here with a broken shoulder and in excruciating pain.... The compassion and care she received was over and beyond any that I have ever seen. They need to give lessons on patient care to all existing hospitals! The concern and understanding that was shown to the family was just WOW! Incredible.......amazing!!!! read more

I understand from long-time residents of Hamilton that Marcus Daly Memorial Hospital has made many improvements in the past 5+ years in terms of recruiting quality doctors, updating equipment, etc. Since I have no frame of reference prior to Nov. 7, 2019, I can only attest to the quality of my doctors (Dr. Kellan Clark who is excellent --if you need a urologist in the Hamilton area I cannot recommend him highly enough. And "Janet", my anesthesiologist, who was so very thorough, informative and attentive). The admitting process was easy and efficient and the young woman at the front desk was cheerful and engaging. She even gave my companion a coupon for free coffee! My issue with this hospital is with the staff in the pre-op area. There was apparently some sort of emergency the day of my surgery which set the day's schedule back a couple of hours. So, after being prepped and waiting for an hour or so (and being told the anesthesiologist would be in 'shortly'), I had my friend (who is also a doctor) ask when I might expect some action :-). I was very taken aback when "Tina" told him my doctor was still in the middle of his previous surgery and 'it takes as long as it takes'. These words, in and of themselves, were not the problem. The problem was the delivery: not only was Tina's tone condescending and dismissive, she then came into my room and lectured me about waiting lines at airports, cancelled flights, etc., attempting to conflate the two. Airlines at least employ the courtesy of keeping flyers informed (apparently this is not the protocol at Marcus Daly) and offering apologies for delays. I understand emergencies happen but I do not understand why informing patients of potential wait times is so verboten or why asking a simple question is so audacious. And I most decidedly do NOT expect the arrogant and bullying attitude I experienced in the pre-op area. Patients are not 'objects' to simply poke needles into and ignore. Given the option I would not choose to ever be treated at MDMH again. read more

I went to Marcus Daly's Convenient Care, a type of urgent care, while in the Hamilton area on vacation. I am so happy I went! The staff was helpful and this is the ONLY urgent-care type operation opened on Wednesdays. I'd highly recommend using this service if you find you have a medical need and are away from home as I was. My thanks to Robin and Patty for bandaging me up and getting us back on the road to enjoying our vacation! read more

The best physical therapy team I've ever experienced. They stay with you during your workouts and provide a lot of supervision. They are polite and helpful. They kept pushing me, and that sped up my recovery. I also got phenomenal results after my therapy came to an end. read more

So I had a MRI done and a reading of that MRI by DR. Pysher. The reading reports looked like it was done by a 12 year old. Short little sentences not much description. I called and complained and got transferred to Mira McMasters (director of quality, safety and risk) I told her how bad the reading was and with the other problems my wife and I had with MDMH I have lost confidence in this hospital. She asked how she can make it right. Would a second reading (from another doctor) or clear the bill would that help. I said take the bill off my account and I would be happy because I am going to another hospital to do this all over again. She sends a letter a couple of weeks later and tells me they had a second reading done by another clinic and it totally agrees with the first. So I call and ask to see the second reading and she tells me no I am not aloud to see it. I let it go and figure she is a liar since she would not let me see it. So a couple weeks go by and I have a doctors appointment coming up and want to show that doctor my MRI reading. I see a whole new report and each vertebrate has a paragraph written about it compared to a short little sentence. I looked to see who wrote it and it was Dr. Pysher. So I call Mira and she tells me that the second reading was not by Dr. Pysher and I say yet it was I have it in front of me. I also tell her even he does not agree with his own findings and for her to lie and say the second reading she had done totally agreed with the first was wrong. She says she has the report right in front of her and I am more than welcome to come see it. I say OK and she tells me no I cannot come and see it. It's really disappointing know that the leader ship lies there especially someone that is the head of quality. read more