good food, Marco's Pizza is a great place to enjoy a delicious meal with family and friends. Their pizza has a tasty crust, flavorful sauce, and plenty of cheese and toppings to choose from. The food is fresh, and there are many different options, so everyone can find something they like. The friendly atmosphere makes it a nice place to eat and spend time together. Overall, Marco's Pizza is a great choice when you're craving a hot, cheesy, and delicious pizza! read more

My husband and I decided to order dinner from the Marco's Pizza location in Saraland, as Marco's has traditionally been one of our favorite places for pizza. Years ago, we first became customers at the Daphne location, where we consistently received outstanding food and exceptional customer service. Unfortunately, our recent experience at the Saraland location was the complete opposite. My husband ordered two thin-crust pizzas--one pepperoni and one supreme. When we received our order, we discovered that the supreme pizza had not been made with a thin crust as requested. We returned to the store simply to have the order corrected. When we brought the mistake to the attention of the employee, Dominic, instead of apologizing for the error or offering to remake the pizza, he immediately became argumentative. His comments suggested that my husband was being dishonest about the order, which was both unnecessary and disrespectful. Rather than resolving the issue with professionalism, he chose to argue with us. I informed Dominic that his behavior was unprofessional and that I intended to speak with the store manager or owner regarding our experience. His response was, "Tell him to give me my check that he owes me." I found this statement to be completely inappropriate and very concerning. It demonstrated a lack of professionalism, respect for customers, and pride in representing the business. What happened next was equally disturbing. After we returned the incorrect pizza to be corrected, Dominic turned around, opened the pizza we had returned, and began eating it in front of us. I found this behavior to be extremely inappropriate and unprofessional. It reflected a complete disregard for basic customer service standards and workplace professionalism. When the replacement pizza was finished, there was still no acknowledgment or courtesy extended to us. Dominic simply handed the pizza across the counter without saying, "Your pizza is ready," offering an apology, or making any effort to end the interaction respectfully. There was no attempt to restore our confidence as customers. The mistake with our pizza was not the primary issue. Mistakes can happen in any business. What was most disappointing was the way we were treated when we politely asked for the order to be corrected. A sincere apology and a willingness to remake the pizza would have resolved the situation quickly. I was also disappointed by the overall appearance and professionalism displayed by the staff. Employees represent the business, and customers expect them to present themselves in a manner that reflects pride in their workplace and respect for those they serve. This experience has left us extremely disappointed. As longtime Marco's Pizza customers, we expected much better. Unfortunately, because of the poor customer service, the disrespectful treatment we received, and the overall lack of professionalism displayed during our visit, we will not be returning to the Saraland location. I hope this complaint is taken seriously and that appropriate action is taken. Every customer deserves to be treated with courtesy, professionalism, and respect. While mistakes with orders can happen, there is no excuse for argumentative behavior, disrespect toward customers, or the lack of professionalism we experienced during our visit. read more

Took over two hours to get pizza delivered, and then the wrong order, cold pizza. Then would not do a refund. Never again read more

I've had frozen pizza rolls that taste better than Murco's Pizza. That's what they did Murked it. It was like eating the box with the raw toppings on top. Straight trash. They need some training at this Saraland store. Tried to call them once I got home, they wouldn't answer the phone anymore. Then the worker at the counter smelled like that old gas can marijuana. read more

Every time I order, the food is so fresh. I feel they are consistently great! The cheese is delish and the toppings taste phenomenal. I'm glad I chose them! read more

I placed order online and had an issue adding the cinna bites. I called to the restaurant and the person who answered gave me awesome service and was even able to explain why I couldn't add the bites. Pizza was ready at time indicated and was hot and tasty. I would request extra hot honey next time but good overall. Will return. read more

After a long day of work, sometimes you just want to grab a pizza and head back to your hotel room. I travel a lot for work and today was a particularly long day. I started at about 5:00 in the morning and here it is 8:00 and it is time to grab dinner. Pizza for the hotel room sounded like the perfect solution. Marco's Pizza has been around for over forty years and this company, which started in Ohio back in the 1970's, has certainly grown. While they might not be as big as say Domino's or Pizza Hut, Marco's Pizza has definitely come into its own as a pizza empire. The pizza is what you would expect from a national pizza chain, which I consider the fast food of the pizza industry. This is not meant in any kind of derogatory fashion, I am just stating my simple opinion. This particular location of Marco's Pizza definitely served its purpose. While nothing amazing, I was able to get a decent dinner after a long day on the road. read more

Marco's Pizza - the entrance to the restaurant - Pizza Near Me - Saraland, Alabama

My wife and I visited Marco's the last week of December. It was our first time. We were expecting or at least hoping for a unique taste or difference that would set their pizza apart from other pizza places in Saraland. We were pleased with the great service we received in taking our order. The ambiance is a typical storefront with an order counter and three tables. We decided to dine in. Our pizza order came in a timely manner. The taste of the pizza was okay but not exceptional or different. Would I recommend...I can't say that I would have a preference at this point. I have learned not to judge a restaurant based solely upon one visit. Therefore, I will give them another chance and update my review accordingly. read more

I really liked the environment but felt pressured into buying certain things and tipping.

A year ago this place was wonderful but they have gone to absolute garbage almost over night it seems. This is my second bad experience in a row, I was hoping the first time was a fluke. I called and ordered two pizzas and was told 20 minutes. After an HOUR, my order hadn't even been made yet and there were several other people waiting as well. To top it off, the pizza the lady was putting in a box for a customer was BURNT. Then when I asked the status of my order she smarted off to me so I cancelled my order completely and this place no longer has my business. Terrible service, terrible products. Not to mention she tried to over charge me. If I wasn't a regular customer I wouldn't have known better but I WAS so I do. read more

Their pizza is just okay, and definitely not good when reheated later on - but their Buffalo wings are fantastic! I'm very picky about my wings, and theirs are so good. The prices are pretty reasonable when compared with other pizza places in town. My only issue is that every single time we place an order for delivery, they wait until after the order is submitted to then tell us it's going to be an hour (or more) for delivery and we can save $5 and get it in 15 minutes if we pick it up ourselves instead. Like come on, if I wanted to do that I'd have ordered carry-out. I like the option to pick it up faster with a discount, but perhaps just give us an estimated time frame BEFORE the order is submitted, not after. read more

Our local Saraland Marcos pizza never disappoints! Always fresh loaded with ingredients and the customer service is top notch. *I am rating a 4 because the mushrooms are canned. Regardless of the canned mushrooms you guys are doing a great job keep it up. Thanks guys. read more

Marco's Pizza - Thank you Saraland Marcos, you guys never disappoint. Chicken Florentine original crust - Pizza Near Me - Saraland, Alabama

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We were visiting family and decided to order pizza from Marco's by Publix. Ordered in the app, made a few changes, waited about 15 minutes, picked it up, was hot and as ordered. Never had a bad experience with any Marco's. read more

They listen closely and helpful in making sure you know all their special offerings. If you don't notice their smile, they'll smile louder!! This is really hard to find in a pizza joint. They got it going on for sure read more

Marco's Pizza - A busy crew working orders - Pizza Near Me - Saraland, Alabama

Let me begin with the fact that my husband and I love Marco's Pizza!!!However, after waiting an hour and 15 minutes for our delivery on Saturday night, my husband called to check on our delivery. We were told that the pizza had been delivered by Door Dash..... I guess that one of our neighbors enjoyed our pizza!!!! Oh well!!! We won't try delivery again!! read more

The pizza at the new Marco's is pleasantly delicious and a change from the same ole in Saraland. The crust is delicious and cooked just right. We ordered a meat pizza and it was yummy. Just the right amount of cheese, toppings and sauce. It was not over cooked or dried out. The cheese bread that came with it was also awesome. It was definitely the way I like it made. Godfather's cheese bread is awful and it was definitely a welcome change to have Marco's open and have such great menu choices like sandwiches/subs, pizza, cheese bread. I hope they continue to put out a quality product read more

Marco's Pizza - Cheese bread - Pizza Near Me - Saraland, Alabama

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I'm visiting from out of town and have ordered pizza from Marco's twice in a week. The thin crust pepperoni is my favorite. The customer service is an A+. I thought I lost my phone so I called them ,and they went out of the way to look at the cameras for me after they were closed. I found my phone just after I hung up the phone with them. Keep up the good work. Great customer service is the best way to succeed in this business. read more

I have seen a huge improvement in this store. I am only assuming there is new higher management in the store and for that, it does show a bit difference in attitude, customer service and timely manner that in getting my orders. I'm glad to see a change here because we absolutely LOVE this pizza!!!!! read more

Selected contactless delivery and delivery guy stood at door until I answered. Had my dog inside going crazy....which is why I chose contactless delivery read more

I was told 15-20 minutes For the delivery to be ready. I'm well past the time of expected delivery. Not here to say nice things about my experience. My food is still not here. read more

Paid 14.99 for a medium specialty BBQ PIZZA and received a red sauce pizza with appropriate toppings, SMOTHERED in BBQ in hopes that I wouldn't notice. It was a failed attempt since I've managed pizza for quite some time. Not only that but it wasn't fresh...this Marco's started off strong but now it's fails the test time and time again.... To top it off, the manager was there with only two other people and they didn't notice??? Yeah...I doubt that.... read more

Marco's Pizza - Red sauce which I don't eat...underneath old toppings and a gallon of bbq sauce. - Pizza Near Me - Saraland, Alabama

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Very good pizza at a decent price. Plus if you get on their email list they have great coupons including a 30% off occasionally. Delivery can take a while so I usually order one hour before we want to eat. But we've had their pizza several times and recommend it. They also have good salads that can be three servings. The wings are good and so are the cheezybread. For low carb people they now have a "pizza bowl" that's pizza without the dough. It's pretty heavy so we get a salad and can split it. The veggie one is better than just meat and cheese. read more

Great pizza and great service! Exactly what it should be! The pizza is amazing! Great sauce, great dough, great cheese, generous toppings! The staff is learning because they just recently opened but the handle the customer with care. Try the Pepperoni Magnifico, you won't be disappointed. The Old World Pepperoni is phenomenal! And add a cheezybread, generous amount of cheese and topped with great Italian seasonings. I'll be back! read more

Takes a million years for them to deliver your food customer service is absolutely horrible they never answer phone don't know why they even have employees if they don't do there job! If I could give no star I would read more

Okay pizza in my opinion. Nothing really stellar or mind blowing as far as flavor or freshness. Pros are that the sauce is decent, staff are friendly, and the pizza is decent. Cons are that the dough is fairly dense and the mushrooms are canned. Is this place better than other quick service pizza places? No, not really but definitely worth a try. read more