Marco's Pizza
Congratulations Marcos pizza on your new order system, it clearly has helped make it easier for you to not give your customers what they want, and the way that they want it. Seems like as a extra added bonus your new customer service policy of "take it or leave it" has clearly helped as you have sanitized the whole customer service relationship to the point that there is no real communication between the store personnel and the customer. As one of those customers, I felt very isolated away from any type of personal dealings with people in the store. I was met with an attitude of "hurry up and get off the phone", presumably, so she could deal with something more important like maybe text her friends from school.
Last night we called and we ordered a pizza and we asked for triple cheese and we got it, in fact, that pie was probably the best pizza I have ever had from Marcos and I was very pleased with it, so pleased that we decided to order pizza for us and a neighborhood couple. So, tonight I tried to order two pizzas the same way as last night and I was lambasted by some girl who said that the person that took that order and sold it to us was as in "serious trouble because he made the customer happy. Now I'm told that they do not have the capability to put triple cheese and furthermore, I could take it or I could leave it go somewhere else.that so since we were now screwed because of the time I placed the order for two pizzas with only extra cheese and, i'm guessing so that she can show us who the boss was, there was so few toppings and cheese on the large pizza that I bought that had I been home when it arrived I would've sent it back and demanded my money back I was ripped off for $40 and did not get what we wanted or how we wanted it even though they charged us for it. It's a terrible thing for a company to show their true colors when they have no ethics or morals I can't wait to keep the story to as many public venues as I can find pictures to follow read more