I was referred to this office for my daughter to have her wisdom teeth out by her orthodontist. The staff was less than pleasant but pushed forward in hopes the oral surgeon would make up for it. (Dr Diaz seemed to be tentative about her medical health issues and I decided to move forward) With that said, his staff was unprofessional in every manner, all they were worried about was getting upfront money even though, being insured. I wish that was the worst worst of it. We arrived for the procedure this morning to find out they do not follow Hipa/OSHA guidelines and like to make up their own rules. They wanted me to turn my minor daughter over to them with out a parent in attendance to go to what they classified as a pre op, start the IV when she was crying and scared, nor would they allow me to talk with who was performing the anesthesia. My daughter was visibly upset, crying and scared. No one should go under anesthesia in that state regardless of the situation. I asked to speak to someone to try and find a resolution. The Office manager came to me (who is the doctors wife per his staff) and the first words out of her mouth in a Confrontational manner was, what is my problem....I stated I didn't have a problem but wanted to talk about the situation and my daughters well being. Her response was either you do it this way or I'm charing you for this inconvenience. She then turned around and walked away while I was trying to speak with her with no concern. I don't know about other parents but, I'm not allowing my child, who is a minor, taken any where, while crying and upset, let alone go under anesthesia in that condition. They had no concern with her patient rights that she is legally allowed, nor able to speak to anesthesia, present to hold her hand and comfort her while she is prepped for the the procedure in a non- sterile environment. I asked the front desk staff to speak with Dr Diaz. After a 40 min wait they decided on their own, to cancel the procedure. It was a mood point as I would not of moved forward in that manner but, their ethical conduct is appalling!! let alone, no concern for the well being of their minor patient who was visibly upset and scared. Shame on Dr Diaz for letting such a thing happen let alone, the lack of concern for his minor patients. Do yourself and your child a favor by not going to his office. I have been in the medical field over 30 years and have never seen anyone treated in that manner let alone, their rights as a patient being violated. I will be reporting his office to the Amercian Dental Association. All the resistance makes me wonder who is administering the anesthesia let alone,
the quality of care she would of received. read more