Jason was and Is Honest Professional and Courteous. Came out on time, explained issue in detail…read moreoffered alternatives. Would Use again, recommended.

After cleaning my oven I noticed the streaks on the inside glass of the oven door and decided to…read moretake it apart carefully and clean the glass which I did successfully. However, I kept having problems putting the glass and door back together and being then I'm a tad older than I used to be and have a very bad back so that turned out to be a bad idea. And I called Jason at Hooked On Appliance Repair, and boy was I glad I did. He came out right after his next job within an hour and a half fixed my door in no time the cost was very reasonable and the value was Indescribable because it saved me from having to do it. He's very professional very nice and I will definitely use him again if I ever need an appliance repair person! Thank you much Jason

William #1105 did an excellent job servicing my HVAC unit. Three main positives -- Integrity,…read moreProfessional Knowledge, and Excellent Communication with me - Tim. I am very happy to renew my annual maintenance agreement. Home-tech is cost competitive though no one can compete with their quality of employees and knowledge of all electrical components in the home. Just don't go with another company just because they "appear" less expensive. There are no surprises when you have a Gold Warranty with Home-Tech. Highly recommend the without any reservations. William's #1105 key attribute is integrity and he will move up quickly into management as he progresses technically.

I am on my third renewal of the Gold membership with Home-Tech, and I can say, based on my…read moreexperience, that the level of service from the first contract to today has declined. I contacted Home-Tech on February 11th, 2026, and was scheduled for a microwave repair on February 12th, 2026. I thought it was a great next-day appointment, but it ended there. The technician, Bryan, arrived on time on February 12th, but obviously had very basic and minimal experience with microwaves. Bryan by himself removed the microwave over my range, and when he got it over the floor, it slipped out of his hands and crashed on the tile floor. I was not home at that time as my son was home and advised me of this. The microwave received damage to the bottom and sides from the drop, but honestly, it didn't bother me, as the unit was near the end of its life, and I figured I would take the credit in lieu of repair and apply it to a new microwave, as I did with my dishwasher with Home-Tech. Bryan called me at the end of the service call and advised me that all his tests checked out, but the unit still needed further diagnosis from a more experienced tech. Bryan never mentioned to me at that time that the microwave had been dropped. The next day, February 13th, Home-Tech came out again, this time with two technicians per Home-Tech's policy, and checked the microwave again. The technician called me to advise his findings and stated that the magnetron, door switch, and main fuse needed to be ordered to perform the repair. This technician advised me that he attempted to straighten the damage on the bottom and right side and acknowledged that Bryan had dropped the unit, as noted in the repair notes. On February 18th, Bryan returned to my home, taking the microwave down a third time to install the parts ordered by the other technician. After Bryan installed the parts, the microwave turned on for a second and immediately blew the unit's main fuse. Bryan advised me they would need to take my microwave to their shop to properly diagnose which they did on February 19th. On February 24th I received this response from Chuck at Home-Tech: Charles Williams Feb 24, 2026, 1:24PM (6 days ago) to me Mr. the panels were not installed properly we installed them and they are fine. The reason we are not covering the microwave is the cost of the repair. At 12yrs old the microwave does not have that kind of value left in it. The microwave new was only about 300 so it does not make sense to install over 400 in parts and labor. Chuck My response to Chuck: Feb 24, 2026, 12:41PM (6 days ago) to cwilliams My microwave was dropped and damaged beyond repair by the first Home Tech technician when he took it off the wall by himself. See the attached pictures of the damaged unit he reinstalled. I want nothing less than a like in kind microwave at no expense to me as my microwave was repairable prior to being dropped on my kitchen floor on camera. To say my repair is not covered is unfair. Chuck's response to me: Feb 24, 2026, 12:32PM (6 days ago) to me Hi Mr. I am emailing you regarding the microwave. You have a GE microwave that needs over 500 in repairs. Due to the current value left in your microwave, this repair will exceed the value of the appliance. I am sorry but this repair will not be covered. I can have a sales rep contact you with pricing for new. Thanks Chuck Not only did Home-Tech not cover any portion of my repair or provide me a credit to purchase another unit from them, but Home-Tech also took zero responsibility for their technician dropping my microwave on the floor. This was a $300 GE builder-grade microwave, nothing fancy. Home-Tech made 4 service calls for this repair (well over $300 in travel time alone), ultimately taking my microwave and leaving me with literally nothing. This situation could have been handled so much better, but Home-Tech opted to take the easy route and say it was not covered and dropped it. I dropped the plumbing portion of my last contract renewal because Home-Tech's accepted practice for plumbing repairs on PEX tubing is to use SharkBite connections, which, in my opinion, are homeowner-grade repairs and not what you'd expect from a licensed plumber. The annual A/C service/cleaning is honestly a joke. The outside unit is not touched or cleaned, the capacitors are not tested to verify if they are still within useful range, which prevents failure at the worst time and temperature. Save your money and use licensed local contractors for repairs. Sorry for the long review but I wanted to state facts to help you make an informed decision before paying this company one year in advance for this level of service. Hope this helps.

They do not show up for appointments. They lie constantly. I…read morerecommend you call someone else and avoid the aggravation that comes with dealing with this company. I am going on a week with no dishwasher. Waiting for the third time for an appointment each with 3 hour windows. So that makes 9 hours of sitting around feeling like an idiot for ever contacting this company.

Emil was the best! He got my new Samsung dishwasher up & running in my new construction home- The…read moreSamsung warranty ran out due to builder purchase way before home was built- I would definitely use Emil again- He knows his work inside & out- 2 thumbs up & 5 stars

I would have rated this company with a 5 star if there was good communication between the scheduler…read moreand tech. When the tech arrived they didn't know what was wrong even though I had given all the info to the scheduler. However, the tech was very polite and informative. He had to replace the ice maker in my fridge. He had to order a new one and returned to install the new one 2 days later. It's working very well now.

We had two consecutive days of appointment windows that they failed to show up. I would not waste…read moremy time.

Called James who answered my phone call. Explained the problem, he then texted me a site where I…read morecould choose a date and time that worked for both of us. Arrived on time, evaluated the issue and ordered the part. No second charge for coming out again, just pay for the part. Excellent. Professional.

This is my second review. After having a TRUE SAMSUNG REPAIR MAN HERE...which James said he was. He…read moreSaid they know him at Samsung (lie) he is not an authorized repairman for anybody. I think he Google's how to fix it before he comes. Said his Venmo was messed up and could only accept cash. (Probably another lie) the real repairman found out my ice maker was getting too much pressure from the water inlet NOT a shotgun ice maker he made that up. Problem solved for $50 service call. Do not use james he is not a certified repairman.

I called Ray for a consult and he was fast to come, asses, and repair my appliances. He is very…read moreprofessional and kept me updated on the work he was doing! Also very affordable price!

I had a great experience with Ray's Appliance Repairs. I called after hours, and Ray was able to…read morecome out the very next day to diagnose my grandfather's washing machine. He was prompt, professional, and clearly knowledgeable.

I was told I needed a new ice maker and the quote for the part was 300 more than the actual cost…read morewhen I checked online. When I confronted the repair person he then miraculously found it for the price I found. He then installed it and it didn't produce ice. He returned days later and said it needed a sensor. After a week goes by, replaced that and still no ice. Another week goes by for a return visit to tell me he can't fix it. I asked to be reimbursed and was only given back the labor cost. So now I paid 200 for an icemaker that still doesn't work. Absolutely ridiculous and am very upset. Don't use this company.

Excellent experience. I will call this company again if I have a repair issue. I appreciated the…read morequick service and learning they repair all types of appliances other than refrigerators.

Requested an appointment online, it was scheduled for 2 days later, at the scheduled time I…read morereceived a text that Eric was on the way. Can't say enough about Eric, he took the time to diagnosed the problem, ordered the part a new heater. He created a temporary bypass so the system would stop blowing the breaker. I had surgery and it's difficult was difficult to keep walking into the garage, 2 days later Eric arrived as scheduled to replace the new heater, he fixed sit, fixed the wheels that were down on the frig and cleaned up everything. Eric is such a gentleman, he helped me , always professional and very Q knowledgeable about appliances. I high recommend DR Appliances and their technician Eric!

We needed the lid replaced on our washer. D.R. Was able to schedule a repair person promptly. The…read morerepairman seemed very knowledgeable and was extremely courteous. Our lid had to be ordered. So it was a 2 visit fix. I did think they were slightly pricey, but sure anyone else would have been cheaper. I would definitely use them again.

Answered me promptly when I asked if they repaired sewing machines. They sent a reply right away!…read more Yippee!

Yuri came over and diagnosed the Samsung refrigerator cooling issue. I had you tubed the issues…read moreand saw how to repair but felt I needed a professional. Yuri was great

Had a strange charge crop up on my credit card, but seemed like it was from a small business, not…read morean internet scam or anything. I called the business number on a Saturday and the owner Keith picked up the phone right away (amazing to get a business owner on the phone on a Saturday!!). Keith was exceedingly patient and helpful and corrected the honest mistake immediately!! If I was in Southwest Florida and needed Appliances Fixed I'd be calling Keith for sure!

Service call was $150 which was double what others charged. They showed up and fixed problem same…read moreday they were called.