Great service. Nice vibe inside -relaxed and friendly atmosphere. These are professionals who know…read morewhat they're doing. After years of looking for the "right" place I believe I've found it here. Great haircut & style from the get-go. I definately recommend Balance Hair Aveda.

My first time at Balance Salon and Spa was last week, when I made a haircut appointment online with…read morethe highly recommended stylist named Grace, and I am super glad I did! As others have said, you receive a warm greeting and are offered a beverage upon arrival, and I thought I accepted the offer for a coffee but I never did get it. It didn't matter anyway because Grace and I chatted the entire time with no need for caffeine. The facility itself is clean and bright with an abundant supply of Aveda products. My stylist, Grace, listened to me and was so easy to talk to. I felt like we made decisions about my hair together. I have not found the same comfortable two-way dialogue at other salons, so it was comforting and reassuring to be in her hands. She was also very knowledgeable. We discussed doing Balayage in the future and if I ever do decide to go that route, I would definitely pick her to support me in that process! I also appreciated the first time discount of $20. Would definitely recommend this salon and will return when the need for self-hair care is needed in the future!

Becky is excellent and efficient with her hairstyling abilities!…read moreShe has a knack for making you feel comfortable and welcome!

It was my first time coming here after a recommendation from my boyfriend. Becky cut my hair…read moreamazing! She gave me great advice on what hair style would suit my face. She totally killed it, I usually don't cut my hair often but I'll definitely be back if it's her!!

I was referred to Caroline by my best friend, who spent years searching for someone who could truly…read moreperfect a short bob with a stacked back, and Caroline absolutely nailed it. Her haircut and color were incredible, which immediately gave me the confidence to book my own appointment. I have long, layered hair, and from the moment I arrived, Caroline was so engaging and attentive. She really listened to what I wanted and was patient throughout the entire process. She did my roots, balayage, haircut, and blowout. I couldn't be happier with the results. I especially appreciated that she didn't overcut and checked in along the way to make sure I was comfortable with the length. She's also incredibly efficient, never rushed, but very intentional with her time, which made the whole experience feel smooth and relaxing. I felt truly pampered, and the little add-ons made it even more special. The salon itself is beautiful and luxurious without feeling pretentious, and everyone there was so welcoming and kind. I've already booked my next appointment and would absolutely recommend Caroline to anyone looking for a stylist who really listens and delivers amazing results!

Unfortunately, my experience at the salon ended on a very negative note, prompting me to write this…read morereview. I never expected to feel this way after 4 years, during which I worked with two different stylists. The first stylist is no longer there, and the reasons for her departure weren't shocking to read in other reviews. My second stylist, Jessica, had always been pleasant & professional until the last visit when she unexpectedly assigned the task of removing my bleach to another staff member. This person accidentally sprayed bleach into my eyes while rinsing my hair, & I realized too late that Jessica was not the one handling my treatment. She had delegated this critical part of the process without consulting me, which was completely out of character for her. I confronted Jessica while she was attending to another client, expressing my dissatisfaction with her decision to let someone else take over without my consent. This was a departure from her usual practice of managing the entire process herself. When the manager approached me, she presented an incident report and inquired if I needed medical assistance, which I declined due to potential costs. I requested the salon's insurance information, but she refused to provide it, insisting she couldn't give me money, which I never asked for. Her inability to handle the situation appropriately further highlighted the unprofessionalism I encountered, leaving me frustrated and disappointed with the salon's management. It's common knowledge that businesses maintain insurance policies to shield themselves from liability. My boyfriend asked the manager if she could provide cream for my face in case the bleach caused irritation, but she responded rudely, stating she couldn't help. Prior to that, while waiting for me in the lobby, he was informed that phone calls were not allowed inside & that he needed to step outside. Ultimately, she asked us to leave the premises, displaying a rude & anxious demeanor, even threatening to call the police. Such behavior is completely unacceptable, especially after an incident where bleach, water, and shampoo were splashed into a client's eyes. I cannot recommend this establishment under the current management. It's disheartening to see individuals cut corners in their jobs, passing responsibilities to less knowledgeable staff, which ultimately harms clients. We requested that the manager have the owner contact us, but that call never came. Sincerely, Alicia Valdes ----------------------------------------------------------------------------------------------- The owner's response to this review is below, along with my reply to clarify a few points. It's important to ensure that all communications are clear & straightforward, addressing any misunderstandings directly. Rebekah N. Business Owner May 11, 2026 (Rebekah) Alicia, we have tolerated your behavior far longer than we should have. Years of complaints, manipulative behavior, attempts to get free products/services, and creating issues at appointments have made it clear that you are not a client we are willing to continue accommodating. No one here wants to do your hair..its exhausting. (Alicia) Rebekah, there is nothing about me that should be tolerated; rather, you should have felt privileged to have me as a client. If you're referring to Courtney, your previous stylist, she consistently quoted one price but charged another. I have been the one enduring poor service, despite paying the inflated rates. I've seen your numerous negative reviews about this misleading practice affecting other clients as well. My experience with Courtney was particularly disappointing; her haircut made it seem like a child had taken over. During one appointment, she left bleach on my hair longer than necessary, ignoring my complaints about scalp burning while she took a lunch break, which ultimately resulted in a burn. I overlooked three unsatisfactory services from her. This is why I decided to give your salon another opportunity with Jessica. The "free" service was actually a donation to my non-profit organization, not for my personal benefit.(Tax Deductible for you). I did not request any "Free" products, but I did ask for a birthday discount both a month before and after my birthday, which was denied each time. I also referred my boyfriend to your salon and inquired about a possible discount for us. Although I was told yes, we ultimately chose not to go ahead because of the way you treated us. (Rebekah) Attempting to sneak back into the salon under another another name after being dismissed was deceptive, inappropriate, and honestly embarrassing. No one on our team is willing to service you moving forward. (Alicia) My mother booked an appointment, which she transferred to me. (Rebekah) You are no longer welcome at either of our salon locations. Stop contacting us, stop attempting to book appointments, and STOPPPP showing up at our businesses. (Alicia) I won't. Shame on you & staff!

I got my Hair glaze and blowout because my hair was turning into that undesirable orange/reddish…read morecolor after having gone through multiple rounds of highlight/lowlights and color bleaching in general. Meiling was quick to diagnose I needed a nice ash medium brown to tone everything down and add some shine while at it. She did it so quickly and efficiently I kind of doubled on how well it would turn out but I was so stupid for questioning her godliness! Once my hair was washed and blow-dried, it was the awesome dark medium hue I've been fighting to achieve for the past 1.5 years. AND it had nice shine to it. Both my Mom and daughter complimented on how shiny and healthy my hair looked. Will be back for more future glazing by this professional.

Mei-Ling goes above and beyond any expectation you can fathom. Her friendly and funny personality…read morecan put any anxious person at ease. It took months of research to find the perfect stylist and she is the definition of perfection. Her honestly and knowledge of facial framing and color tones, helps with any style to suit your individual look. She guided me to the right warm tones for my dark hair color, which was virgin hair. So to say the least I walked in a bit nervous and left with the biggest smile on my face and holding back tears of joy. I haven't felt this beautiful in a long time, and thanks to Mei-ling, she sparked that light that I much needed.

My first time back in years. I used to come here years ago but I live in Wesley Chapel now so I'm…read morenot usually on this side of time. I wasn't sure who to choose for my eyebrow threading so I let the front desk lady guide me to the next available person. Big mistake! I advised the person to please don't make my eyebrows too thin and just give me an arch. Needless to say it wasn't a good experience. What usually takes 5 min for both eyebrows took 15. At that point I already knew I was not going to like the results. Unfortunately I was correct. She completely botched my eyebrows. What took months to grow out ended with 2 super then mismatched eyebrows. I'm highly disappointed. I guess I'll stick with the Wesley Chapel location.

I have been going to Badar's for a few years now, seeing the lovely Jamisha. She does my eyebrows…read morewith such grace, flow and ease. She's kind, thoughtful, funny and just a great soul. I am very grateful for the overall experience because to me it signifies release and rebirth. Everything is energy, so I see in energy. Jamisha is an alchemist. One who transmutes energy. Atleast that's what I believe :) I also have had the pleasure of experiencing other technicians and truly got what I needed in that divine moment. Thank you! 10/10 recommend

I have been a Customer of Laura Fallon for OVER 15 years. I…read moreguess asking for a bit of "Consideration" when it comes to rebooking is certainly NOT appreciated by her nor by @Shampoo-The Salon ! I was rebooked twice within 3 days after making an appointment OVER 2 weeks ago. Today when they called to rebook again I told them that I was not happy and that I was gonna talk to Laura on my appointment. To my surprise I receive a Text not a Call but a TEXT to inform me that Laura Fallon does not feel comfortable anymore doing my hair and that my appointment was cancelled. Courtesy of a Call or Being a LONG Customer means absolutely nothing to Laura Fallon !!!

Love the ambiance of this salon, great energy and friendly stylists! All are talented but I'm bias,…read moreLauren is my favorite!

This place is amazing! My GOS took me to a dirt parking lot where she used to be (building an…read moreapartment there now). She used to across the street n has an eyebrow sign out front. We were traveling n my brow person has been MiA for a while. I needed help! I saw the good reviews so decided to try her. So glad I did! Roya did a fabulous job shaping n threading my brows finishing w tinting them. Was the first time for me to try it. I'm hooked! Will definitely come by again the next time we are in town!!

She is fast and her work is beautiful 10 out of 10 recommend…read moreher I got my eye brows threaded and tinted; I also got my top lip threaded

I absolutely love New identities! From the moment you walk in this place feels like a professional…read morehair studio. Sammy does my hair and I ALWAYS leave looking and feeling good. She is so sweet and bubbly, but executes perfectly. I also want to mention the atmosphere at New identities. It's so refreshing to visit a hair salon where you can tell the stylist actually likes each-other. Also bonus mention for the amazing scalp massage and shampoo! It's always my favorite part!!

Addison does a wonderful job on my Hair100% Grey and no one would ever know it!!!read more

I've been a client of Zondra's for about 3 years, and she consistently does an incredible job. I…read moredescribe what I want or show her a few reference photos, she always brings my vision to life perfectly. Not only is she kind and easy to talk to, but she is also very efficient. It takes her about an hour to wash, cut, and blow-dry my hair.

I had a phenomenal experience last week with Zondra! This was my first time visiting Edge, and I…read moreused the online booking system with such ease. When I met Zondra, I had very dry, straight, box-colored hair with lots of grays growing in. She is a great listener, was receptive to what I expressed I wanted, and we worked together to come up with a beautiful plan for balayage (first time I've ever done anything beyond a single color to my hair). She took care of my color and cut in exactly 3 hours, which was 2 hours shorter than the original quoted time. Such a relief!! She guided me in selecting the appropriate hair products to bring my hair back to health. Zondra was kind, knowledgeable, easy to talk to, and a pleasure to have work on my hair. She is the first stylist whose post-hair appt advice I am fully following. I will definitely be back to maintain the balayage or try something new!