let me start by saying, i've lived here for two years & if I hadn't move out of state I would have never left. I absolutely love marcella. I am a service member, so my fellow service who sees the bad reviews just know I had nothing of the sort. maintenance was always fast, everyone in the office are great and helpful (especially katrina) & even if they make a mistake the are willing to admit it and fix it.Even move out was cool! They will send you an itemized list of the things that needed repair with the quote from the people they want to fix it. single people with no kids or maybe one .. go for the lofts ( you'll thank me later). Overall if I moved back to VA. I would stay there all over again. Loved Marcella. read more

Out of all the place I've lived during my time here in VA, this place was my absolute favorite. Besides the awesome location (close to the freeway, close to **TARGET**, close to really anything you need) they really sold me on the price for having pets. Other apartments I looked at were charging 300-400 PER DOG...WITH PET RENT. Like wth, seriously. This place charged me 400 for BOTH my pups. Yeah, I had to pay pet rent too, but that doesn't bother me. The apartments itself are clean and I like the way they look honestly. I live in a one bedroom on the first floor and it's super spacious, almost too big for just one person. The walk-in closet is one of my favorite aspects of this apartment, as well as the kitchen. There's more counter space than what I'm used to and it's nice and open. Natural light is pretty good in the bedroom and in the living room coming in from the windows on the entry doors. Outside the apartments is well-kept and is always nice and clean. I don't run into any issues with trash being left everywhere. Speaking of trash, they use a service called Trash Faeries that pick up your trash right from outside your doorstep every night from Sunday to Thursday and it's AWESOME. The ladies that help me out at the front desk are always on top of communication via phone or email. I have never had an issue with them not returning my calls or emails and they are always very professional. Sometimes, maybe only one of them is working and the office is empty while they're showing an apartment to a prospective resident, so I'd say call first if you're going to make a stop in to pick up a package or something. read more

Federal employees need to stay away. Known pot smokers and other drug use inside apartments that filter through the floor above and below. Poor management team that can't manage vendors such as security properly. Groundskeepers won't fix trees pulled down by hoodlums. Blaring music at all hours from 7-11. Cars are being broken into. People let dogs poop and pee without cleaning it up. Walls and floors are thin. There are young couple with an infant that smokes weed in the master bedroom with the kid, however, the manager knows about it for over 3 months and has done nothing. Fence is supposed to deter outside people from entering property, but a few sections have been torn down by 7-11 so drug users can sit in the stairwells to partake at all hours and leave messes. Management knows and does nothing. Too much drama with delivery services. This place looks nice, but it's got 1980's utilities. I don't recommend it for professionals working 1st shift. read more

Marcella deserves zero stars! When I first moved in, I was excited because the apartment and amenities were top tier. However, the neighborhood is NOT SAFE and the neighbors can make or break your experience. The lease clearly states no noxious smells will emit from your apartment or words to that effect however , my neighbors completely ignored that portion and so did management. I complained to the terrible security and leasing office over 50 times (and I still have email and phone logs) and absolutely nothing was done. My neighbors smoked marijuana so much that my clothes and children's clothes began to stink. The air conditioning system is obviously shared. My entire apartment from the kitchen to upstairs smelled like marijuana all day everyday. The trash in my building was a big issue. Literally one of the neighbors would leave their pumpkin out from October 1 until January..... yes it was rotten. The walls are so thin that you can hear your neighbors talking through the walls, their alarms going off or when they are intimate. Cars are always being broken into. The leasing office always says to utilize their security officers but they rarely ever come out if there is an issue. They claim to take your info down and will send it to the leasing office as "proof" that you made a complaint. I found out that the security has NEVER told the office any of my complaints. The leasing office girls are RUDE AF. They honestly do not care and if you complain too much they just ignore you. I finally got in touch with the manager. She is very sweet but sweet doesn't get the damn job done. She had me believing she care about the issues I was experiencing but in the end she did NOTHING. I was so happy when I broke my lease. The best thing about this place is leaving it behind you . DO NOT MOVE HERE. read more

Unfortunately I have had one of the worst living experiences ever here. I have lived here 2 years. This year they started construction outside my apt. They originally sent an e mail letting residence know and specifically stated construction would only be during normal business hours M-F. This has never been the case! They start at the crack of dawn and, as seen in a previously posted pic, work till 8pm. This includes every Saturday and Sunday!! I can't sleep in or go to bed early. I have tried talking to the front office several times and they have never showed any interest in my concerns or offered a solution. They tell me the construction workers have to work early, late and weekends due to the weather and falling behind. So they don't care what schedule a resident works or needs to sleep. I asked for a discount on rent since I cannot even enjoy every day living, like a normal person should, and the manager basically laughed at me and said she could not do that. I wouldn't recommend this place to anyone. It will interfere with your quality of life living here. I'm sure there are just as nice looking apartments elsewhere. It earns 2 starts because the inside of my apt is nice and modern. If only I could enjoy it here. read more

Marcella at Town Center - 8pm & they are operating a crane doing construction next to my apt. starts at 6:30am & goes till after 8pm, including weekends! - Apartments Near Me - Hampton, Virginia

Marcella at Town Center is the best place to live in Hampton! The apartments are gorgeous, the grounds are well kept and I feel safe here. They management staff is exceptional and they genuinely care about their residents! Maintenance is the best! I highly recommend this community! read more

Fantastic apartments with fantastic staff! 10/10 I couldn't recommend this place enough. Even during covid - killing it

was a tenant for 4 years in one of their townhomes. The front office staff and maintenance people were always great. Unfortunately, my move-out soured my entire experience. I was charged multiple fees upon move-out. I was not able to get an in-person walk-thru at the end of the lease. I do understand that COVID impacted this. It is just unfortunate that tenants can be charged for things such as light bulbs (8 dollars) and not be able to dispute until you receive a bill 30 days later. My biggest issue was being charged for 4 and half year old carpet (one spot was found in the entire townhome). I was informed that the rule is to replace the carpet at 5 years. I was disappointed because it seems that the carpet would have been replaced anyway so that they would not have inconvenience the next family several months into their lease. I had to move away for work and plan to move back to the area in the future, however, I do not think I will be a resident again. Overall, the staff was great during my time here! Always professional and responsive! My move-out was just very disappointing and am sorry my time didn't end on great note. I do appreciate the staff and all they did during my time there. read more

I have been robbed twice while living here at Marcella. Despite the hundreds of car break ins, package theft, and criminal activity, the staff refuse to install cameras. I do not feel safe here at night. My package was ripped open on my doorstep and the reciept with all of my information on it was stolen. The response from the leasing office was to buy a PO box. They use COVID as an excuse to not open the leasing office to packages even through their tenants are being robbed. During Christmas, they offered package services for $25, and yet now they refuse even when told robbery is happening. There is constantly smells of marajuana, loud music, and drug paraphernalia laying around. Last week, I walked outside to a dirty bra on the ground outside the building. The staff do not care to fix these issues that result in the tenants being unsafe. I am so very disappointed, seeing as I have paid rent on time without fail, and am a member of the military choosing to stay here. Useful    0 read more

I had on of the worse potential tenant experience I've ever had. The leasing staff are extremely incompetent. I received five different answers regarding the status of my application. After numerous calls to the office I was told my application was approved and I could move in on the date I requested. Upon going in to sign the lease I was told the Leasing Manager had to do the final review of my application. After sitting waiting for 30 minutes I was told my application wasn't approved. The reason they gave me was insufficient debt to income ratio. This is despite my only retail debt is a car note. And I make 3 times the rent with one of the management company's "preferred employer." To add insult to injury I have yet to receive the refundable deposit I paid. Long story short I now reside in a professionally managed apartment complex. I wouldn't recommend what I went through with Marcella at Town center on anyone. If you have ample time to waste you can apply with them, and still not receive a definitive answer. read more

I have lived in Marcella for 3 years and the pool used to allow music. Now they only allow to grill without any music or speakers. So good luck trying to enjoy your cookout without any music. It's my birthday this weekend and all I wanted to do was celebate with friends with quiet music. Smh read more

Don't let the looks fool you. There is a money hungry monster (DAVID) running these apartments. I have lived here for two years and no problems until I made a mistake. Yes a small mistake has cost me almost 300.00 dollars. I was six dollars short of my rent and was charges three hundred dollars worth of fees and blocked from making payments online. I had the six dollars. I just miscounted my fluctuating bill incorrectly. I called the office to see if someone could help. FYI I informed them of this mistake before it had hit their systems. They had no idea. The manager was on vacation etc.. so I contacted the corporate office. I was transferred to the attorney/ president of the company. He informed me he would call back because he did not know how to operate the system?????? That should have been my first sign I guess all he does is COLLECT MONEY from tenants. I proceeded to pay my next months rent without paying the fees because I was waiting for a call back. (waiting on two different people to call me him and the office manager) Instead of them calling me a month later I was emailed a threatening letter with attorney fees, additional late fees, and even a judgement all because of six dollars.(that I had I mean you can borrow six dollars from a stranger) Now, Im going to be honest this apartment is already too small for the price. It is not worth what they charge you. For this company to be so by the book you would think that they would fix some of the things that are reported. One main issue is the fact that my apartment is very moist. Its so moist that I was given a humidifier (that I have had for at least 5 months or more and no one has credited me for that or even came back and checked on the apartment) that for the record I have to dump every so often to remove the moist from my apartment.( For the price that I pay I don't think that is my job. and that monster is not paying me to do so) There is also this rude girl that sit at the front. As Im walking out of the building she states "ok" towards me in a rude and disrespectful way. She needs to learn to speak when spoken to. I guess she thank she can say anything to you as if she is not at work. Long story short this company is all about your money. The president is a lawyer need I say more. All of this for 6.00 dollars. They should really consider how they treat their loyal tenants before everyone leaves. Don't move in here because you are just a number and I mean dollar sign number to them.. PS. I was threatened with court not because I didn't pay my rent, but because of the late fees I was disputing for a six dollar mistake. SHAME! SHAME! SHAME! There are so many other apartment complexes that will treat you like a human not a number because we all make MISTAKES. :) read more

I had just returned from deployment earlier than expected and had nowhere to live. I had to find a place over the course of 2 days; I came to tour an apartment here on Saturday and decided I wanted to live here. I ended up loving the complex and I would be able to move in quickly, but the office was going to be closed on Sunday. Thankfully, I had the best person handling my account: Na'dean Nembhard. She came in on her day off to help me get all the paperwork sorted so I could move in that day. I've been living here for about 3 months now, and I absolutely love the property, but what sold me is the staff. Actually having a leasing office that cares and welcomes you is a breath of fresh air. 10/10 would recommend! read more

When we moved in we thought this place was great. After living there for a month we found out that the floors must be very thin. I could't even walk into my kitchen to make coffee in the morning without hearing them curse at me. At the time our daughter was 4 with a lot of energy. The tenants below us would pound on their ceiling, curse at us through the floor, call the police on us at 3 am when we were all sleeping for a "noise complaint." When we moved there they said they were going to have a dog park, no such thing was ever built, only more apartment buildings. The pool was also not a place for children in the afternoon when it was packed. Our car was broken into twice, as well as other cars around the property. I did not feel safe at night walking my dog. People would also be blaring there music while they drove past late at night. We are in the military and were moving due to change of orders. They were very understandable about us breaking the lease and no extra fines were added. Fast forward to 4 months later and I get a phone call saying we owe hundreds of dollars to re-paint, because we lived there under a year. ( moving because you are in the military and have no option doesn't matter to them.) We also have a dog, which left pet stains. ( We did have the entire apartment professionally shampooed the day we moved out. Which they MAKE you do, and we had no complaints in doing that procedure for them.) However, in that phone call we also found that we owe money for them having to replace all of the carpet due to pet stains. $1,500 for all damages. A NOTE TO MARCELLA Please make sure the future residents know of these policies, since they are not written in the agreement. Because we were clueless. $300 upfront fee for a pet. Plus the monthly rent fee should cover all damages that naturally happen when you own a pet other than a fish. It may be to late for us. Lessoned learned at a pricey mistake. You couldn't pay us to live here again. read more