Yes. We can cut it down quite a bit without weakening your point. For a Google review, I'd focus on…read morethe most important facts: the rushed tour, the $95/month flooring charge, the balcony-door concern, having to ask to see amenities, and the contrast in customer service.
My brother and I went to The Chapman to tour a three-bedroom apartment. We were informed that a three-bedroom was not available to tour; however, a two-bedroom was available, and we appreciated the opportunity to view that unit instead.
The beginning of the experience was a little irritating. Our tour was confirmed for 10:00 AM, but when we arrived, we were left standing outside waiting to enter. Once inside, I provided my driver's license, and we began the tour.
We viewed the available two-bedroom and asked several questions. We noticed the vinyl flooring and were informed that many units have carpet. We were also told that if we wanted vinyl flooring installed, it would be an additional $95 per month--not a one-time fee. This was important to us because our father is currently wheelchair-bound, so vinyl flooring would be necessary.
We pretty much liked what we saw in the apartment, besides the Juliet balcony setup, where you can barely step outside. Vivian asked me not to open the balcony doors because they are very hard to close. I was taken aback by that because, as a potential resident, I need to know how the doors open and close and whether the apartment would be feasible for my family.
My biggest disappointment was feeling rushed throughout the tour. We noticed the business center and outdoor deck area ourselves and had to stop and ask to see them. We also had to ask if we could see the fitness center, even though it was directly across from the leasing office. At the end, Vivian returned my ID and explained that she had another tour. I understand having another appointment, but tours should be spaced appropriately so potential residents have enough time to see the property, ask questions, and determine whether they want to make it their home.
The contrast became even more noticeable when my brother and I visited The Commonwealth at York without even having a scheduled tour. Their staff were extremely kind and welcoming, showed us the property and amenities, and even asked whether we were comfortable riding on the buggy so they could take us to tour an available three-bedroom unit. We never felt rushed.
That experience made the difference for us, and The Commonwealth at York is where we have decided we would like to move. The Chapman may be a good fit for someone else, but the experience with the leasing agent, Vivian, was not pleasant for us. When you are considering spending your money and making somewhere your home, customer service and how you are treated as a potential resident matter. Unfortunately, we did not feel welcomed or valued as potential residents, and because of that, we will not be spending our money there.