Earnest was so professional, helpful and friendly. When I accidentally locked myself out of my car at the vacuum area, he offered his phone for me to call for help and made sure I was safe and out of the rain. I've been coming to this location for years and now I will definitely be back. Thank you for coming to my rescue, Earnie! You and your coworkers, Gideon and Landon, are the best! read more

Went here and got the wash and it didn't really even clean my car (side skirts still were dirty, and it rubbed dirt on my car)

This car wash is a minute down the road from me and I've never gone. I drive an older vehicle and it stays in my garage. Problem is it's green so if I take it out in spring, pollen stains it. I can deal with a lot but I hate pollen stains on my car. They have basic washes that are cheaper I did the nicer one. They have kids helping you but they could tell I just wanted to do it on my own. You will have to tip them if you use them. I miss when these types of car washes were free after getting gas lol. 90s kids are always talking about how affordable things were when we were kids. I paid about $30 for a 2 minute car wash. Probably will be a twice a year thing for me. read more

This location doesn't wash windows. Quick $11 car wash does what it needs to do. Doesn't offer air freshener but does have towels and window cleaner. Vacuums work great. Service is ok. read more

This company is a scam. An employee directly lied to me about my purchase and and the company refused for make it right and refund money that was charged to me. read more

Bought a "Special". Instead of charging me for a Car Wash, they charged me for a "TI Club Major Signup @ 27.00! I had a heart attack, so my wife paid the bills for months. When I reviewed our bills, I was astonished to find that they continued to bill me for MONTHS @ $36.99 PR MONTH! Now, I'm trying to STOP the monthly charges & recover $700 in OVERCHARGES! AMEX stopped the last charge - but they came back and said it was "recurring charges"! All this, even tho' I haven't been near their place in over a year! Don't go near this place. and whatever you do - DON'T GIVE THEM A CREDIT CARD! I was Exec. Ass't for the last 3 Sheriff's - all have offerred to help! More later! read more

This car wash is the worst one yet they lie to people and will bill you twice in one month and have u thinking that u just got a one time car wash please don't go !!!!! read more

Service is usually pretty good. The kids that do the prewash are usually motivated to do a good job if a tip is involved. Just glad to see young people working. The wash itself is OK. It gets most grime off your car with the exception of the tire rims and grill. I wish they had a solvent of some sort in the wash for removing bugs and their excrement off the grill and hood of cars. It is nice that they provide rags to wipe your car down. So far the company has kept the car wash up and fixed problems, such as broken vacuum hoses. I bought the original offering for a $10 a month mid range wash, which does a pretty good job. I use the wash two or three times a month so I feel like I'm getting my money's worth. read more

Marc-1 Car Wash - Everybody loves a clean car! - Car Wash Near Me - Hoover, Alabama

Extremely pushy at the kiosk as an attendant pressures you to make a monthly commitment. The worker asked me multiple follow up questions as to why I wasn't willing to sign up for the monthly program vs. a one-time wash. I do not fault the worker but I do fault the owner for using such a high-pressure sales tactic at a car wash. I will NEVER be back. If I could rate this place with ZERO stars I would. read more

if they charge so much for a total car wash, it should include windows. The young man said it doesn't do it because it will rip off the rack on my roof. Needs to be corrected some how. Clean car with a filthy front windshield. IMPROVE or we're gone!!!! read more

I've been going to Marc-1 to wash my car for a while now. This was my first wash at this location so that always takes some adjusting to get used to. Overall it was a pretty good experience! The workers were helpful and friendly. The vacuums surprisingly actually both worked on both sides! I'm not entirely sure if the floor mat cleaners worked....but do they ever? LOL! Clean towels were plentiful as well. The cul de sac to get in was a little confusing and took some rerouting but I managed at the end. read more

Marc-1 Car Wash - The car wash - Car Wash Near Me - Hoover, Alabama

I visited the Hoover location and was approached by an employee at the payment screen who told me about a special offer: for that month only, I could pay for my usual car wash and receive 30 days of unlimited washes--no membership required. I specifically clarified that I did not want to enroll in a membership, and she assured me it was just a one-time deal. However, after a few months, I noticed a recurring $26.99 charge on my credit card. I had never signed a membership agreement, received a barcode for my car, or been given any indication that I was enrolled in an ongoing plan. When I called customer service to request a refund and ensure the charges stopped, they refused to issue a refund. I disputed the charges with my credit card company, got my money back, and, unfortunately, Marc-1 lost a loyal customer of 10 years. read more

Car wash itself generally works fine, however more often than not only one of the the automated gates is working and the vacuums only work 50% of the time. read more

Well.... where to start... it is a car wash with all the amenities you would expect to find... however this car wash has a little bit more force on their brushes/cloth that washes your car.... the reason I say this, I had turned both side mirrors in and sure enough one side got pulled the opposite way farther than it should be.... So for this reason I don't think I will be bringing my cars back to this location, really don't want to take a chance... read more

This car wash is affordable and the subscription services are great. Employees are always looking around to make sure everything is running smooth and fast. The wash also has it's own towels and all material cleaner so if you need to clean your dashboard or windows, this car wash is an excellent choice. The subscription services start at $9.99 a month which is a great deal considering it gives you access to wash your car every day for free. Another great thing about the wash is the carpet cleaning machine they have. Some car washes I go to also have a machine like this, but when you stick the carpet through it comes out not clean and has a distinct smell to it. This does not happen here. read more

The Marc-1 Car Wash in Hoover on Montgomery Hwy is the best drive-thru car wash I have ever visited. Asst. Mgr Winston was at the wash selection gate to help me thru the options. He was very helpful & professional. My next visit the unit manager C.J. & Katherine were there to assist all car wash customers!! Very knowledgeable & eager to make sure you understand the unlimited wash promotion for 30 days. Why I keep going back is because of how geat my car looks after there $25 best car wash!! Superior quality wax & my car was very clean. Plus plenty of very powerful vacs to make sure my car interior is spotless. Marc-1 is definably the carwash for me & my family!! read more

Amazing customer service the employees are always very helpful and nice! The new max wash is wonderful and makes my car look brand new! They have gone up a little bit in the price (not that much) but you save a ton of money by getting a membership because you can wash 90 times for only 10$ more of the wash you perched and that's the monthly fee it's only 5$ extra for the first month! Amazing place I highly recommend! read more

$15 for a half done car wash. Brush didn't even hit the back side and skimmed over the front. Probably the worst car wash I've been too. read more

Marc-1 Car Wash - Car Wash Near Me - Hoover, Alabama

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DAMAGE! REFUSE TO FIX! BEWARE! I wish I could give less stars or at least a middle finger. I went to this carwash with a brand new 2022 Ford Maverick on January 23rd for its first ever carwash. The spinning brushes left scratches on my hood that the company states they will not fix. They state that I cannot prove without a doubt they were caused by their brushes. This is a brand new truck and they were definitely caused by the brushes. The scratches: two curved scratches across the hood and hood decal. They obviously do not maintain their equipment as they should and I strongly suggest that you take your business somewhere else because they will not take responsibility unless you can prove that brushes (from a camera watching brushes spinning at high rate of speed from a distance) had debris on them. It probably wouldn't have cost this company $100 to buff out but they'd rather stiff me and lose the money in the long run. read more

I took my new suv into the wash. The roller brushes broke part of my rack and slammed it into the lift gate And caused a dent. I received A generic email saying that they were not responsible and the damage was done before I entered the car wash. This company is a sorry excuse for a company. They will not call in person. I will never use them again and I hope that others will not either. read more

Do NOT come here! They say they open at 7am and I got there at 7:02 but they still hadn't opened. I understand sometimes people are running a bit late, but I saw two people there and neither one removed the cones. By 7:15 I decided to leave. When I had to turn around I went by the cones and a girl poked her head out of the door, stared at me, and then went back into the building?? Very unprofessional and workers like that don't leave good impressions on the customers. read more

They do not pre wash as other car washes do. A girl came out removed the cone and than went back inside. The only thing that came out clean was the windows and they have spots. I went to vac and the hose was broken. I paid $16.00 for this wash and my car is NO CLEANER THAN WHEN IT WENT IN. I could have thrown the $16.00 out the window and the car would have gotten just as clean. I won't be back. read more

My first time to use this car wash. My husband is very picky about getting our cars cleaned and has never taken my car through one of these type washes. This "tunnel" type wash has cloth parts instead of bristles and every other cleaning component was touch free. They offer FREE Windex and lint free cloths as well as vacuums and a station to use a brush to remove bugs etc. I definitely recommend this car wash! read more

cancel my membership poor customer service I understand it's cold but not to open and have employees just sitting in building stealing time and money very unprofessional read more

I purchased the unlimited carwash for a month. The day before it was to expire (or so I thought), I was charged again. I went to the carwash and was told by two employees that you had to cancel on their website. I told these two employees that I did not realize tbis would renew and that nobody told me that and there were no signs saying that, nor was it in the receipt. They said, just cancel it in the website, so did. I then got an email saying, sorry you had to cancel withtin 7 days of the expiration, no refund for you. There is no phone number to call to speak with an actual person, just some rude woman named Jennifer who emails you. I have reported the unauthorized charge to my bank and I reported them to the BBB. We will see what happens. They are total scammers! read more

BEWARE Roof of your car not washed unless you get the $20 car wash Go to Goo Goo car wash This is a rip off and a joke read more

I don't know why there are so many poor reviews. I've had a membership with these guys for 2 years. They are always nice, helpful, smiling and I get what I expect for a car wash. I pay for the Hot Wax wash. The only thing I'm not a fan of is the tire shine getting on my rims which I wipe off. read more

This car wash is in a very conveniently located for folks in Hoover/Vestavia or anyone passing through on I-65. The price is always fair and comparable to other washes around town. It's super easy to pay and they always do a great job cleaning the "hard to clean" places before you pull through. Once done there a a ton of free vacuums for customers to use. In addition, they have car mat cleaning machines. If you need a good cleaning, check these guys out. read more

I'm a real fan of this place (as far as drive-thru carwashes are concerned)! They're located in a prime spot on 31 where they are GUARANTEED business. I've pulled in here while heading somewhere else before when I wasn't even intending to end up in their lot initially. They have PLENTY of "free" vacuums to use, and even a 4-5 car section with some soaking brushes to scrub your rims/wheels, fenders, front bumper or whatever else you'd like I suppose. The prices are standard for these types of places (several packages to choose from) ranging from 5 or 6 bucks up to $15. They've gone up over the years as has everything else. The washes are very solid and do a great job getting clean and shining your ride. The dryers don't get your car 100% dry but I haven't experienced that since these cheap drive thru's were a new concept some years ago anyway. It does however make sure to rinse thoroughly enough that any spots that are left are simply water and not soap/wax that will leave WHITE spots and streaks unless you manually towel off afterwards. Solid quick car wash! read more

Did a good job on the car wash, free vacuums. The "dryer" left my car soaking wet though and when I asked for a towel the attendant was very rude in telling me they didn't have any. The others of this chain in the area do and they are quite friendly. read more

Marc-1 Car Wash - Car Wash Near Me - Hoover, Alabama

I really like this car wash! It's centrally located on 31 across from McDonald's; with that being said its not always easy getting in and out of this place of business. Though crowded on a beautiful days, it's a great place to scrub down your ride. You have the option to pre soak your tires (though I soak my entire car....associates look at me funny..oh well), you can also opp to vacuum your car before or after the wash. As you drive away the water rolls off your car before drying and its glorious. Word to the wise: go on a cloudy day in the spring- you'll be in and out in no time. Happy soaking! read more

Did some pretty rough damage to my paint. Vacuums are very weak. Not enough vacuums to go around. $8 is their cheapest wash and my car is dirtier than before I entered in some spots read more

The worst customer experience I have ever had was with this company. I did the trial in October, used it for the first few weeks and never went back. With the pandemic, being 6 months pregnant, and losing half our income it slipped my mind to cancel immediately. I remembered in December and called in a few times, and never spoke to a human. I was prompted to leave voicemails so I left one hoping to be called back. I left one email through the automated system and never heard back there either. In January, I tried again. Sent from a different email. Called multiple times, and left a message. Nothing. So today I hound every possible number, even queuing into their "hiring" service line. Finally got one person. Who proceeded to generously say they will give me one month (of FOUR) refund, and would not discuss anything further and had nothing to say to begin unreachable except "we emailed you back one time" that I have no record of. And when asked to escalate to talk to someone not entry level, was told the manager wouldn't speak with me/didn't have a business number and wouldn't give out a cell number/wouldn't authorize a refund anyways. This is an absolute scummy company and I am beyond furious about the way  this was handled. I was absolutely swindled. read more

This was my frist time coming to this car wash and i really like it. Their prices vary depending on the car wash you choose to get I ended up choosing the 15 dollar car was which included a hot wax if I decide to come back here again I'll just get the basic car wash for 7 dollars. I also like how they have it set up you just pay at the drive thru and then enter threw the car wash read more

This place must be under new management! Prices are up and the service is slow....I'll be locating another car washer or saving the $10.00 to do it myself. .. read more

Excellent carwash. Wife is always concerned about carwash damaging her car. Marc 1 cuddled her car. Great job!

No more hand washing , thing of my pass!! Good experiences at Marc1 car wash . Normally would get the $12.00 car wash but the other week received a free $20.00 car wash and was amazed with difference in the 2 washes that will continue with the $20.00 wash..... read more

Best around here. Some other(s) leave a soap film. Marc-1 works very well. The vacuum and polishing area is well maintained and well stocked. read more

GREAT CARWASH!!! Excellent wash and vaccum areas. Also, they have a very good pre-wash area with scrub brushes to wash your rims and tires.

this car wash is a disgrace...better check your car before leaving...scratches on my new car..and they would not do anything about it..has a kid call you to say i'm sorry...well the owner is sorry for not calling about his place of business..do not go here...please stay away.. read more