I was sent here by my insurance company for a claim on my comprehensive. They are one of the only shops in the area open on Saturdays, which was the only time I had to get my car inspected. I was the only car in the lot but I still had to wait 10 minutes for someone to come and check my car's damage out and take pictures. The appraiser wouldn't generate me a quote until the insurance claim was "assigned" to his shop, and even after *I* called and got it reassigned to them they never called or emailed me a quote. I called daily for updates and the friendly receptionist was the only one who seemed to care about me or my situation. Her apologies didn't get my car any closer to being fixed or get her boss to call me...
I will NOT be getting any work done at this shop based on their lack of customer service and total lack of followup. read more