PUBLIC SERVICE ANNOUNCEMENT: Bed Bugs are present at this hotel! Room 41. Requested non smoking…read moreroom for our family. Cigarette burns in the carpet on the floor, incredibly musty smelling. Holes taped in the wall, stains in the furniture. Toilet had a hard time flushing, paint peeling, sink had been split in half, and was siliconed back together. Pulled back the sheets on the bed closest to the door and found a large black hair and yet another cigarette burn in the fitted sheet. Pulled it back a little farther, bed bug running for the cover of the sheets. Quickly snapped a picture then squished it. Verified by researching the bug in detail. Shaped as a apple seed, same markings. We packed up quickly and removed all our items. I brought the bug to the hotel manager and he argues with me saying it wasn't a bed bug. I showed him the pic and he denied it again! He offered me another room, but we obviously had no interest in staying. He told me he wouldn't refund the whole cost. We were literally there less than 20 min. They did end up refunding most of the cost. I would recommend going 30min to Pittsburg,KS and staying at a large chain hotel.

I am a very easy goi g person and have had to stay at some very shady hotels before, but as of…read more7/14/23 i must strongly advise avoiding this hotel, it is nasty to put it as nicely as i can. the manager was very appologetic, but stated no matter how much he kept after his cleaning staff they would not do the job right. the rooms i was either assigned to or looked at, were very dirty and run down, all of the rooms i was shown stunk, but one room smelled like a very neglected litter box for a cat. Crumbs in the bed and a dead cockroach in the bathroom do make it very hard to be tolerant and had to request a refund which i have not seen to have been returned to my card as of 07/17/23. The manager said he has people who request on of those rooms specfically, but i dont know how or why anyone would request any rooms there!! Personally this property i feel should be condemned and dismantled! Again i would strongly advise avoiding this property and going elsewhere for your own health and safety.

Excellent hotel, extremely friendly staff, very clean updated hotel highly recommend they have…read moregood music every now and then

Stayed at the Hampton hotel directly connected to the casino. Clean, decent, bed was worn. Casino…read morewas ok, not huge but had plenty of slots, live and digital craps plus live and digital roulette and other table games. Bar is large, lots of tvs for all the games we were watching for March Madness. It got really busy and they were hard to keep up What I was unhappy about is we decided to eat a late dinner, we walked up to the restaurant a little after 10 and told they close at 10. The hostess said the bar has food but when we asked, the bartender said they were super backed up which meant going to bed hungry. I checked delivery options and found none plus it was going to be 30 min or more for a Lyft. So word to wise, eat early.

Seeing few hotel choices in Pittsburg (and none that inspired me), I opted for a bed-and-breakfast…read morecalled the Himmel House. I can't say "splurged" because it cost little more than an average hotel room, and the cooked-to-order homemade breakfast was much better than you'd find in a hotel. Sherri and Jeff are incredibly gracious and intuitive hosts: there when you need them, but otherwise, they let you be. The porch alone of this rambling abode is larger than some San Francisco apartments, and every window of my room looked out upon lush greenery. I slept well in the big bed and thoroughly enjoyed the historic feel of the Himmel House. Couples will love this B & B, and business travelers take heed: a place like this is a welcome break from hotel life. You won't regret staying here.

Innkeepers are top notch…read more Meticulously clean. Historic house is really cool. Stay here!

We were very impressed with this hotel. The lobby was so clean and inviting and very modern. The…read moreroom (king) was extremely clean and comfortable. Plenty of room and the bed was very comfortable. Halls were clean, elevators were clean, and the breakfast area was very clean. Great assortment at breakfast. Overall, excellent stay and will definitely be back.

I travel a great deal both for work and pleasure. I can tell you this Holiday Inn Express is miles…read moreabove most competitors. The cleanliness of both the room and property is excellent. Everything works and is well maintained. The complimentary breakfast is above average. This all speaks to a well managed hotel. 5 star review.

This is a nice hotel, very clean with amenities and the staff is friendly. I do take serious…read moreexception to their "basic wi-fi". There's nothing basic about it, I tried doing some work in my room but the WiFi is non existent. This hotel is a little pricey as is but then they nickel and dime you for WiFi to boot.

Great stay! I will definitely stay here next time I pass this way. I had a handicap room and it was…read morevery spacious. Plenty of room to maneuver. The staff was wonderful. Very friendly and will to offer any help needed and answer any questions. The AC kept the room nice and cool even in the hot Texas summer. I didn't find a single fault with the cleanliness of the room and I can be pretty critical. Pool was open though we did not visit it this time.

Breakfast was excellent! Room was nice (even had a bathroom…read morenightlight!). Convenient to the highway. Staff was helpful and friendly. We would certainly stay here again if in the area.

NO STARS!! I read the reviews of this hotel and close ones. By the reviews I felt I was choosing…read morethe right one. For traveling family with small pets. WRONG. The front desk lady at night was ok. The rooms- we booked 2 rooms. Both rooms were out of essentials. Conditioner, body wash, hand soap. We gave the rooms an extra cleaning. Yes, it was a must. Breakfast was OK. Very limited gluten free or non-dairy options. Glutten free bread was not out. I did have to ask. The front desk lady, was definitely the reason I wont be returning. As a guest I was appalled by her behavior. I think if shes the face of a hotel she definitely needs to be restrained in hospitality. She refused to acknowledge our presence. Or speak to us. I witnessed her be rude to us and another guest that same morning in the front lobby. To improve a guest stay? Please take hospitality serious.

Valentine's Day stay? Charming historic hotel?…read more Personal welcome from the owner? We stayed at The Courtland Hotel & Spa in Fort Scott, KS on February 14th, 2026, and from the moment we walked in, Frank made us feel like guests -- not just customers. He greeted us personally and gave us what he called the "nickel tour," walking us through the property and sharing its story. That personal touch set the tone for the entire visit. We stayed in Room 15 (King bed), and the extra space made the stay especially comfortable for the two of us. Clean, cozy, and perfect for a one-night getaway. We didn't get to experience the spa or additional amenities this time, but if the hospitality is any indication, we'd happily return. If you're in Fort Scott and want something with character and genuine service, this is a great choice.

Outstanding. Stayed here one night with a friend from out of town. Frank was a great host. Loved…read morestaying here - historic building was so cute and the room was very cozy and comfortable. Thank yall!

Went there on a casino perk voucher for a night of out of the house. Arrived a bit after 5pm (might…read morehave been closer to 6pm) and Dana was polite. He definitely made the check-in easy and had me laughing. The pool was warm and relaxing. Breakfast was okay and had a decent selection. There are only 2 cons I have is the 4pm check-in and 11am checkout. With a 4pm check-in it should be a 12pm checkout. Also, being locked out of the room and hotel from the batteries dying. Will definitely try to get to Pittsburg for a day of swimming and relaxing a few times a month.

we ate at the restaurant there and the food was pretty good but our waitress Lily Bonds was…read moreexcellent! Would highly recommend stopping there and asking for her!

This is concerning the hotel aspect of the Downstream Casino Resort. The rooms are really lovely!…read moreThe rooms are upscale but I think with the colors and lighting they have a relaxing homey vibe to them! They're spacious and don't look like a chain hotel, with a cookie-cutter layout and amenities. We've stayed here before and the only complaint we previously had was the lack of open restaurants (weekdays, only 2 options) and something to do besides gamble. With Joplin only 15 minutes away, you're not going to starve. Compared to other casinos/hotels, Downstream is left a bit lacking. I know this may sound weird, stating you didn't want to gamble in a casino, but this place is a convention hub. So they could add something to accommodate the variety of tastes of visitors. But the facilities are very nice!

Prior to making this arrangement I told her you have options. We can fly to Vegas where she has…read morestarus with Ceasars as a platinum elite, the Grand Canyon, or a Mediterranean cruise. Funny she chose this casino. She just wanted to relax, use the spa, swim and gamble. As I right this it is 8pm at night and we still have not been able to access our reserved rooms on her 60th birthday. I tried several times to speak with someone in authority about our situation and was given the RUNNAROUND. Eventually someone told me that a lady named Kelly was in charge of the entire casino at this time. I as to speak with her to explain our situation. She showed up and after explaining everything in great detail she told me there was nothing she could do. As check in time was at 4pm. Remembernwee arrives at 1230 with prior reservation weeks ago for her 60th birthday. She said it was policy and she had no authority to make exception. She said she would check into the matter immediately, which she did and got back to me. She told me the same thing that check in time wasnatn4pm and there were no exceptions per policy. Even though I explained to her that we are members and come her often and have never had this problem even without a reservation. She said she wasnsorry that is policy and there are no exceptions. When I asked is there were managers above her it was like pulling teeth. Wow, this was my wifesn60th birthday. I am sending this as a future customer service courtesy. I have been a top executive for a city before I retired and good customer service was and is a priority, and yes, sometimes there are certain circumstances where things go wrong and fall through the cracks and don't align with policy. That's why we have management on duty to correct those some what unfair mishaps, as they do occur from time to time. Kelly make it clear she had no such authority to rectify our situation. So my wife never had access to the spa or pull. If the tone of this email indicates that I am more than frustrated, to put it politely, I AM PISSED!!! Sorry, but it was my wife's one single special 60th birthday celebration day and choose your establishment. What a severe let down. I will be posting this on every social media I have access to to share our horrible experience. I really hope some one reads this and make some changes in the future toward good customer service! Thank You