My father lived at Whitewood Gardens for a little over 3 years. Even though he was on hospice…read morecare, dad thrived. The med techs were awesome. Dad was bed-bound, and the caregivers were loving and kind. The food was made onsite and was delicious. Dad passed away October 6, 2024. I will always be grateful for the quality care my Dad received at Whitewood Gardens.

My 91 year old father needed a level of care I couldn't provide, and I was fortunate enough to find…read moreWhitewood Gardens. I looked at several places, and was immediately impressed with this place. It's very nice and cheerful. The residents hanging out in the common area looked happy and an activity director was working on fun things for the folks to do. My father moved in at the end of August. His room is a nice size. The food is great! He has the best caregivers-very kind and engaging. It's really a great feeling to feel secure that my dad is in a wonderful place. I am very grateful to have found Whitewood Gardens

My mother was there for 10 years and was afraid to move because she found it hard to adapt to…read morechange, so she stayed, as the service went downhill when the new owner took over in 2000. My mother wasn't given her showers on such a regular basis that I deducted it from rent each month. She remain lucid and I visited several times a week even during Covid ( me on her patio, masked and mom inside the screen door masked). They began to let dogs live there and one big dog ran up to my mom growling, showing teeth and tried to jump on her as I was strolling her outside at the facility (she was in a wheelchair paralyzed on one side) I jumped in and saved mom while yelling at the dog and at the resident who owned it. Someone put their head outside their apartment and shouted that the dogs needed to be on leashes. When I brought up the matter to the person who ran the facility, I was told that I was mistaken and that it's a nice dog. They also let violent memory care patients into the dining room and the assisted living facility who would shout obscenities at the chef and strike terror in the residents. Food wasn't delivered for up to an hour so mom commonly returned to her room without a meal. I kept her fridge stocked with healthy items so she could still be nourished. Meds were such a mess, I won't even start. They had the wheelchair residents mailboxes at a height of 6 foot so they had to dangerously try to stand, unlock their mailbox and retrieve their mail. When I tried to resolve this, they gave a different mailbox, lower, that mom could reach, but then ended up renting that corresponding room, they removed my moms name from that mailbox and they had the mail given to the receptionist (who sometimes delivered it, not always). Some important mail could not be delivered without an actual mailbox and that's when it came to my attention. I heard other residents struggle to try to reach the height of their mailbox. Once in the middle of the night, mom fell in her bathroom, breaking her arm, and Powell Valley didn't contact me. I found out when I talked to mom the next day after she had returned from the hospital! Another time, the maid, in changing the bed linens put her metal bedframe on her oxygen tube so that night when she couldn't breathe and was taken to the hospital. I discovered this as I was gathering things to take to her hospital room. She had to wait for more than an hour for assistance to use the bathroom very often. Once, when she had diarrhea, and had been waiting over an hour, and was crying when an aide (not assigned to mom's room) popped in to say hi. This particular aide was mom's friend and she immediately called the aide station to tell them to "get someone down here immediately" to help my mom. Someone came reluctantly. They let a mental patient live next door to my mom who made threatening remarks to her often. I brought this up but it fell in deaf ears. I do need to say that there were some wonderful individuals who I trusted and mom and I both loved, but the overall place was run horribly. Theft, losing clothes, wrong meds given, showers not given, bathroom assistance not dependable, Covid shots discontinued without notice, I wouldn't be informed when there were Covid cases in the building, they didn't require residents to mask during the height of the pandemic; these were just a small sampling of the problems. My goal was to try to keep my mom safe and them honest in what they had promised. I was on a first name basis with the state ombudsman. My mom was lucid and had family checking in constantly, I can't imagine what it's like for less fortunate residents.

Review of Powell Valley Assisted Living (Not Memory Care)…read moreOur family placed my sister at Powell Valley Assisted Living after she suffered a debilitating stroke in 2022. We chose this facility because it appeared clean and professional, and we were told there would be medical oversight. Unfortunately, what we experienced over the next couple of years was deeply upsetting and unacceptable. To be clear, this review is about Powell Valley Assisted Living only. We had no experience with the Memory Care Community, which is located in a separate building. We were initially told there was a doctor on staff, but that turned out to be misleading. The person overseeing medical matters had a doctorate, but he was not a licensed medical doctor. He refused to manage my sister's critical prescriptions-especially her long-term oxycodone for severe pain-and insisted her outside physician handle it, despite her being in their care full time. Medication management was consistently poor. There were repeated delays and missed doses. At one point, her medication was even stolen, and there was no accountability. Staff turnover was high, and untrained employees were training new hires. Medication changes from hospice were not being communicated, or faxes were ignored-once simply because there was no paper in the machine and no one noticed. One particularly alarming situation involved her nerve pain medication. I noticed she wasn't receiving it, and when I checked the medication log, a med tech had marked that they were out of the medication--yet on other days, another med tech had given it to her. When I asked about this discrepancy, I was told by staff that they had " borrowed" the medication from other residence, or from " somewhere," with no clear explanation. Shockingly, it turns out she hadn't been given her nerve pain medication for two weeks. Even when she was placed on hospice, the disorganization continued. Staff were confused about how often she could receive her pain medication. I had to call hospice myself and stand there on speaker phone to get clarity. Watching someone you love suffer in pain while staff delay care is devastating. Other issues included: - Personal belongings went missing, including six of her dresses. - Her laundry was mixed up with other residents' clothes. - Food quality declined sharply depending on who was cooking-at times, it was unrecognizable. - At the end of her life, when she could no longer feed herself, we were never informed-and she was left without help. One day I raised concern about the fact that her medications were not being given on time, and I asked if anyone was overseeing this. The staff member's response was, "We can't really do that-we have over 90 residents we give meds to." That kind of response summed up the lack of oversight and accountability we experienced throughout her stay. Families place loved ones in assisted living facilities hoping for compassionate, consistent care and peace of mind. But without constant family oversight, your loved one at Powell Valley Assisted Living may not receive the care they need-or deserve. I would not recommend this facility to anyone. -Christine

Perfectly nice - I live there right now Nice group of…read moreresidents, excellent caring staff.

This is a fantastic community. I have heard on many occasions how happy the seniors are that live…read morein this beautiful facility. The extra care and caution taken during the pandemic set them far apart from order like facilities. When the time comes for my loved ones, this is our only choice. The staff is absolutely the best!

Community has wonderful staff and residents. Ask to see their State Survey in AL which is public…read moreinfo! Oregon is known to be one of the toughest states when it comes to regulatory, but this community passed survey after having minimal citations all in which were quickly corrected within a week. The owners of the building are some of the best in the industry and you can clearly see this in the updates they have put into the community.

The nurse sherry sits in her office all shift and never checks on the residents. She tries to sell…read moreher cheap jewelry while on shift. On the clock selling her cheap jewelry in her office. Rc Tina hinds in her office pretending to do work. She will cover for her sister Ashley and cover up her med mistakes. Med tech Ann and Ashley are rude and disrespectful. If Ann doesn't get her way she acts like a brat. Ann and Ashley make med mistakes and blame other people for it.

I have lived here for 12 years now obviously I am comfortable here, food is good I get housekeeping…read moreonce a week, they do my laundry once a week and the lady who does my laundry picks it up in the morning and has it back that afternoon, sometimes I get irritated at someone but I usually get over it, this is a nice place to live

I have lived here for 9 years now and I am quite comfortable with it, i get 3 good meals a day, my…read morelaundry done weekly and housekeeping in a private room, what is not to like. We are currently under quarantine and i am confident in the decisions made by our staff and nursing I welcome any calls to the number below if you need any specific information, 971) 371-8012 please leave a message and i will get back to you shortly

I have visited Silver Creek a number of times. It doesn't seem to matter who is at the front desk,…read morethey are always so friendly and professional. I recently had a meeting with Katherine who greets everyone with a giant smile. If I meet another staff member in the building everyone says hello or asks if I need help. It's fun to go in and really fun to see what kinds of activities and events they do for their residents. They seem to do lots of things for the residents to help them stay cognitively and physically strong--not just do activities to keep them busy. Things like the Cook to Connect class and gardening are so good for them. Loved to see the Intergenerational activities since I know how much they enjoy being around children. The residents seem happy whenever I'm in the building. Definitely a place I'd want my family members to be if they needed care.

Our 93 yo father was in Memory Care the last three months of 2023. Unfortunately he passed early…read moreJanuary 2024. Most of his family lives in California, so we were exceptionally pleased that they kept us completely advised of this health and care. He always said that he was happy to be living there where he was well taken care of. The management staff and caregivers were always available if we needed to reach out.

Such an amazing community! The employees and residents are wonderful. A beautiful place for…read moreseniors.

This place tries to scam our most vulnerable. upon moving out due to illegal increases in rent…read moreafter less than a year of living there, they then charge $1500 in "damages". the place was dirty upon move in with super old appliances. A $930 charge due to damage to fridge. seriously?! The fridge isn't even worth that much. Now we have to hire an attorney to deal with this mess. Horrible treatment of my parents trying to scam them. Do not trust this place.

We moved my mother to Touchmark Fairway Village almost three years ago and she is thriving in this…read morecommunity. She has made new friends, has access to a convenient exercise pool/gym/classes, has a routine on-site pedicure and hair stylist appointment, participates in weekly offsite coordinated activities to sight see, concerts, and local attractions. She is safe and happy here so we are assured she is in a great place.

I have worked at Touchmark at Fairway Village for over 11 years now. That alone says a lot. I get…read moreto work in a warm and authentically friendly environment. Like attracts like and that is what has created the unique atmosphere here. One of the things we hear often is when you walk in the door, you feel the energy, people are out and about and saying hello as you pass by in the halls is just a normal part of our lives here. I genuinely feel supported in my career as I have grown significantly in my role and as a leader. I love connecting with new residents and listening for opportunities on how they can get involved in the community. I love the work I do and am proud to work where integrity is at the forefront of our daily lives. It is a great place to work and a great place for people to live.

My mom has lived at Cherrywood Village over 10 years. She was in independent living until a year…read moreago when we moved her to assisted. She's been very happy there and loves all the staff who seem so kind and loving. Our favorite is Mercedes and her daughter Lana. They work really hard to provide many stimulating activities for the residents. My mom is just about to turn 98 and I feel at peace with her being at Cherrywood.

Right after I wrote my review I discovered there was a new weekly menu and an attempt to provide…read moremore variety to their menu options for vegetarians. This is a very welcome step. I also want to note that their meals are not expensive. Some people prefer quantity over quality. Your safest bets are the salads, avocado toast, soups, and fruit bowls. Part of my frustration with Cherrywood is that its a retirement home and the residents don't have a choice where to eat most days. At least this is true for those who can't easily travel. So the meals should be appetizing and inviting. There is a culinary director but somehow he claims to not be involved in culinary matters. I want that job. However, one would think the culinary director would offer to forward your concerns. This doesn't happen. The culinary director is NOT the chef. The chef and his staff try really hard. You usually won't find the culinary director. I don't see him helping when there is a rush, he has never greeted me or seated us where there is a line, and I assume he is usually in his office. One does see him on the family events. So he isn't totally invisible. Sounds like Cherrywood needs a culinary director who is responsible for improving the dining experience in their restaurant willing to greet guests. As stated before, Cherrywood caters to 7th Day Adventists and they are vegetarian. Their vegetarian selections are hopefully getting better. They were not really good before. The worst meal I had there was at the last Thanksgiving. That veggie meal included two slices of fake turkey. Think bologna or spam for Thanksgiving. As a comparison one of their competitors offers a nice salmon dinner every day as an option. Cherrywood offers this maybe once a week. Just saying other retirement homes offer better food services. I hope things get better.