01/09/2023 UPDATE - NOTE: This business is now known as WHITEWATER EXPRESS CAR WASH…read more After visiting this business, I headed home and while things were fresh in my mind, I wrote the review below as well as made comment on a contact form on the Corporate Website. Now, believe me, or not. But my Yelp motto "NO FAKE NEWS AND/OR REVIEWS" is accurate. My visit on the 7th did not go well as originally noted below. What was impressive in EVERY sense of the word, was that within 2 hours on Saturday the 7th, I received a phone call from the Area Director for Michigan and Ohio Whitewater locations to discuss the situation. We agreed to talk this morning and I spent 20 minutes with him discussing the situation. He candidly shared quite a bit of information that I had no way of knowing prior to this call. I appreciate his candor, customer service attitude, and wanting to "do the right thing." No, I did NOT get a free coupon book or anything of the kind to update this review. Just a commitment that they will try better next time. Taking over an existing business is rough and then undertaking a complete rebranding of the same is even harder. But if you can't serve the customer in the process, well....... Personally, I will watch for some progress with the things he mentioned and then I will perhaps visit the business once again. It would be inappropriate to mention some of the plans that he told me about; I will leave that to their marketing/social media people. But I was a bit impressed. There you go - continuing to provide YELP users with the most accurate reviews that I can offer. Sorry for the length of this read. Thanks. ========================================================= 01/07/2023 NOTE: This carwash is now known as WHITEWATER EXPRESS CAR WASH Normally, I wash my car myself - either in the driveway or at one of the two fairly decent self-serve car washes here in Adrian. Today, it was 32° out, I really wanted to get a "couple of the layers of dirt" off quickly and I had other things that I needed to do. SO MANY things wrong - I will NOT be returning to this business and I STRONGLY recommend that you do not do business here either. 1.) The person at the booth helped with the self-pay (I didn't get close enough to the kiosk.) Sometimes grey hair works to one's advantage! -smile- A nice guy with great customer service skills. But he was the only bright spot in the visit. 2.) As you pull in towards the entry door, you can see two guys working the "pre-wash" application and initial pressure-wash wand. The younger guy on the passenger side seemed to be doing pretty well. But you could see him watching the guy on the driver's side with a look of disdain on his face. I soon learned why. 3.) The guy on the driver's side was INCREDIBLY rude. Yelling to hurry up (sorry, as I approach the guide rails, I actually LIKE my wheels and avoid rubbing them.) And then he gave a "2-second squirt" of the pre-wash and caught maybe 6 feet on the side of my Jeep Grand Cherokee with the wand. A complete waste of his effort, time, and money. 4.) Then I realize that they use carpet "strips" in the wash bay. When the car is dirty (and with poor prep in the pre-wash) it is a guaranteed way to scratch paint. 5.) The paving at the exit ramp (oh, the dryers were ok) is sloped INTO to wash and leaves a puddle...to drive your "clean" car through. AND it is a pot-hole city several times a year. 6.) The pricing is INCREDIBLY expensive for what you receive. I relocated here from Los Angeles and the prices charged here are, in many scenarios, more expensive than a typical LA car wash and the service is much worse. BOTTOM LINE: don't...just don't...

This place is a joke!! We watched the car ahead of us go through while two guys pretended to wash…read morethe back off, hitting literally 10% of the vehicle. Our vehicle was ridiculous, the front end , mirrors, both sides and tailgate were ALL filthy. We get a better wash when it rains. This place sure went down hill fast, DO NOT waste your money.

No freaking way am I paying $3 to start on a self-serve…read more I'm from Monroe County and the one in Dundee starts off at a buck and a quarter with the ability to add. I will say this though this car wash performs much better than that crappy one in Blissfield.

They take your money with the machines and don't bother calling you back after over a week. Don't…read morewaste your time or money!

For $10 you get all you can wash. Great value to be able to take your time and clean your vehicle…read morethe right way.

Paid 10.00 and the car was an absolute mess when I pulled out. Ninety percent of the car looked as…read moreif it had never been touched. Dirty on both sides and was barely wet on the back. It was suggested I drive through again...what a waste of time and money, saying it's how the cars are designed now. Really?? I will never return !!!!!

I always use the self wash bays. Equipment is new and in great operational condition. There are…read moremultiple wash options to choose from. It is a good value as I am able to completely clean my car for $5 without rushing. Just don't forget to push the STOP button after you are done.

Broken?? Paid $7 and left with pink and blue foam and still a dirty car. It just stopped. I was…read moresitting there waiting for it to continue for 5 minutes and nothing. Still had to get a car wash elsewhere. Wasted $7 will never return

A load of laundry was ruined by something left in the washer. The clothes reeked of a horrible…read moresmell that repeated washings in another machine elsewhere couldn't get out. The EMPLOYEES shut the front load washers & do not air them out! They should be left open!!! Very NASTY!!!! Smell the machines, they REEK! The employees are rude and could care a less!

I'm writing specifically about the tanning. The beds are fine , the price good. The problem is the…read morestaff. My wedding rings were stolen from the booth. Yes it was my fault for forgetting them but the employee was the only one who had been in the booth since I had been and when I went back in to get them they were gone. I will not use them again. It was obviously a wedding ring and for someone to do that is just so wrong.

Well, I can't believe it's been three years since my last car I leased here! I turned Tiffany in…read morefor a new and improved Hermes! I drive two hours to get my vehicles from Beth! She's honest and worth the drive. I've even had friends from Arizona get cars from her! Everything was ready to sign and drive away! She's the best!

Overwhelmed by how they got my daughters tire changed after she shredded it on the road. They were…read morebooked solid and still made time to get here to work on time! Thank you Chris and Cal!