After renting homes for the last 3 years and dealing with the charming Carole Severe , I am sorry…read moreto say we had the worst experience this year .
I should have known from the day we arrived , July 3rd , as the house was so dirty , I actually thought about taking pics even though all we wanted was to enjoy our week and celebrate 4 th of July .
Everything was sticky inside the kitchen , the dustpan was still full inside the pantry cabinet , missing cabinet knob , wobbly pan handle, dirty pots and not even a small one , no oven glove ,the Bbq grill was black and hadn't been cleaned for a very long time etc etc ...the list is too long and it felt very unwelcoming, even the table sets were full of food stains.
I went to bed exhausted that first day after cleaning all afternoon, trying to get the kitchen cabinets ready for all the foods and condiments we brought , as I laid on the bed I jumped : a big black bug was there welcoming us on the pillow ,thank God it was just a beetle ...
It was impossible to get in touch with the agency , even email were not responded , because they changed one of their nr , and I was calling the old nr from my phone contacts ,the ownership has changed as I learned later.In any case it's pretty hard to contact this place, the voice mail is always full.
I did talk to Carol who call me back and try to send someone after 3 days of trying ,but then at the real estate office which I visited they assured me she wasn't involved anymore and not really able to deal with anything but how come she was the only one to call me back send someone?
The place was so charming but nothing worked : the washing machine , which we didn't use the first 2 days, the clock ( dead battery) the water filter from the refrigerator,( the electric outlet, to charge the phones , the tv cable , the image was distorted, the hose ( pierced)to clean the ponton ,covered with duck poop,
Every body knows about the bears , so we all have at least if not better, extensions cords to secure the trash , Well not there. Carole did sent a boy the 3 rd day to clean the trash all over the place and to bring some extension cords , but she couldn't find anybody else to come fix all the issues , of course it's the week of 4th of July , no one is available...
On the 3 rd day also , our nanny found a needle from a syringe in the kids bedroom between the bed and mattress, That shows also how well the house was cleaned .
Another surprise waited for us in the morning ,with the downstairs shower curtains all black from the mold so nobody wanted to use this shower ...
I can't even itemize the pots and pans state , the missing items for cooking it would take too long
I know one thing , instead of giving us the key : they were to busy to welcome us at the house , I should have insisted to have them there on the premise to check and see themselves how unprepared this house was.
But the saddest story here, is that they never apologized , instead they put the blame on us for not coming to their office .
We have been renting homes all over the world , and in USA , beeing a cosmopolitan family and I have never seen that kind of behavior and management before , this is not a reliable or professional business.
I ask and call a douzaine times to speak with the manager , but they told me he is too busy flying his plane. Well May be he should change business then .