Selling my home was a deeply personal and emotional process, and I cannot express how grateful I am…read moreto have had Stefanie Pollack by my side. From the very first conversation, I knew I was in the hands of someone who not only understood the housing market inside and out--but someone who genuinely cared about me and my experience. Her knowledge of both the broader real estate landscape and the Burbank market specifically is extraordinary. Stefanie walked me through every shift, every rate change, every question I had with such clarity and reassurance. She made a complicated process feel understandable and manageable, even from afar. But what truly meant the world to me was her concierge-level care. I wasn't in the same state while selling my home, and Stefanie handled absolutely everything--repairs, staging, showings, vendor coordination, and a thousand other details I didn't even know to worry about. She managed it all with so much grace that I felt an overwhelming sense of relief, trust, and comfort throughout the entire process. Her pricing strategy and negotiation approach were masterful. She combined data, intuition, and experience in a way that made me feel completely confident every step of the way. The results far exceeded what I hoped for. Stefanie's sense of humor made the experience genuinely enjoyable. Even in the more stressful moments, she knew how to keep things light, positive, and human. Stefanie isn't just a realtor--she's a true partner, a guide, and someone who shows up with her whole heart. I would recommend Stefanie Pollack to anyone looking for not only an expert, but an extraordinary human being. She is a rare gem, and I am endlessly grateful for her.

A couple words come to mind encompassing the experience I had with Stefanie as she sold my home…read more Trust - She told me how it was and was a straight shooter from the very beginning. Commitment - She was committed to making sure she does everything in her power to get it done. Knowledge - Not only was she selling my home but selling the whole city. She knew so much about the area that made all the difference. Approachable - She was very down to earth and was able to connect with all possible buyers and made the whole process with the two sides easy, smooth, and professional. She is truly one of a kind and I was lucky to have worked with her. Thank you Stefanie for all your hard work and efforts

Excellent customer service. Brenda took care of everything and saved me a trip to the DMV…read more Thank you so much!

The office is very neat and clean, and Brenda was very polite and professional I really do…read moreappreciate the great customer service and thank you

We had a wonderful experience working with Michelle and would highly recommend her to anyone…read morelooking to buy a home. We initially transitioned to Michelle because we were looking for a real estate agent who spoke Cantonese and could communicate directly with my parents. From the very beginning, she exceeded every expectation we had. Michelle is incredibly proactive. She regularly reached out to listing agents to gather valuable information about properties before we even thought to ask, giving us insights that helped us make informed decisions throughout our home search. She was always one step ahead. One of the things we appreciated most was her availability. Whether it was during the week, on evenings, or over the weekend, Michelle always made time to show us homes and never made us feel like we were inconveniencing her. She responded to every text, call, and question promptly and thoughtfully, and we always felt heard and supported. When it came time to negotiate, Michelle was an exceptional advocate for our family. She was strategic, knowledgeable, and creative in finding ways to negotiate the best possible terms that made a read difference for us. If you're looking for a knowledgeable, responsive, proactive, and caring real estate agent, we wholeheartedly recommend Michelle. We couldn't have asked for a better person to guide us through this journey.

Awesome agent to work with. I look forward to our next transaction together. Responsive and…read moregreat commutation on this file.

I would definitely recommend Diane as your realtor. Like how other reviewers keep mentioning, I am…read moreastonished by her patience and dedication to customer service. Even with the language barrier with my mom, she held our hand at each step of the process to make sure we understood everything. I felt safe she brought in her expertise and experience to our side. Also, she's extremely responsive and checks up on you frequently to make sure all of your concerns are addressed(even after the purchase!). Call her now!

We actually met Diane through Zillow! I was so fed up with an unresponsive agent we had for a…read morecouple months and we began attending open houses alone. I happened to see a property of interest on Zillow and there was a convenient little button that would contact an agent to show you the listing... And that's how my boyfriend and I first met Diane! We didn't end up liking that property, but Diane heard us out and had a recommendation for the next day. Her recommendation was on point and we were negotiating with the seller within a couple days. Everything was such a breeze with Diane... She had great recommendations for a loan officer, inspectors, and even contractors! Diane was always available to answer questions and further explain things for us, especially since we were first time home buyers. We truly trust Diane and definitely recommend her. I know we'll be using her again when we are ready for our next home!

Alvard is the best thing to happen to us. She is easy to work with, knowledgeable, hard working,…read moreresourceful, communicative and above that, she's honest. As long as you do as she asks/needs, it makes her process so much smoother. She is a very busy woman with countless clients, plus family life yet she is able to get the job done accordingly. I have a horrible credit score, but despite that she helped us secure a home, and currently we are in the process of a refinance on our home with her while she is actively working on trying to repair my credit...Whatever the outcome is with our current situation, she has done so much for us thus far that we couldn't be happier because we know how hard she works to get things done. Alvard will do everything she can and will tell you how it is as she goes. We had a difficult home loan process with another company, to the point where we thought we would never qualify for a home loan, but when our realtor, Carlo Moreno from Wish Sotheby's International Realty referred us to her, the process was smooth, easy, yet very involved...Although we are still not done seeing Alvard's full vision for us, I must admit I'm completely stressing out as I did with the home purchase process, but I have a sense of relief and security knowing Alvard is working on it for us. Give her a chance to help you out too!

Alvard is absolutely amazing!!! She is always available and ready to answer any questions you have…read more We refinanced with her and are extremely happy with her customer service. She is very professional and knowledgeable. I would recommend her to all my family and friends.

I had the good fortune of interacting with Joey several times due to a very unfortunate series of…read moreevents. First was my divorce. Both parties wanted nothing from each other so it was as quick as signing and initialing and parting ways. Divorce is never easy, but the whole process in her office was probably as painless as it can be. The second came many years later when I remarried and attempted to change my name. I was told that even though I had clearly indicated during the divorce/paper signing process that I would be returning to my maiden name, therefore including the reversion as part of my judgement, the Social Security office still had me in their system with my previously married name. I was livid. I was told I needed a specific paper that was not included with my divorce documents to release me. Because I had gotten jobs, renewed ID's, even passed a background check for a federally regulated position with my maiden name, CA Divorce Council were clearly not the only agency that fell down. Thankfully I didn't email Joey in a rage (though admittedly I may have sounded a bit angry, in a general way), so I didn't make too much of an ass of myself, because it turned out it was in my judgement. The whole time. In the end, the mistake was on the Social Security department. Joey got me hooked up with a certified copy in case anyone tried to say I needed one (the SS office actually tried to pull that, but backed off when they realized they were at fault). All that to say, I highly recommend this establishment and Joey in particular.

Jolene is very knowledgeable and saved us a lot of money on what an attorney would have cost us…read more Her method to pursue a fair settlement to both parties is unparalleled by other mediators and her quickness in getting the divorced processed was short and sweet! I highly recommend her.

horrible customer service. Follow through is non existent. They charged me for insurance on a…read morehouse that I did not own. After I told them, they waited to respond to my email after billing me for another month. Real sleazy

I like Farmers insurance but I LOVE the customer service at this Farmers Insurance location…read more My representative Ana is dedicated, detailed, knowledgeable, helpful and an absolute delight to work with. She made sure I found a plan that worked best for me and covered everything that I needed. I hope that she is recognized for her amazing work! It is hard to find this type of customer service and hers is something that I've always appreciated! I would also like to add that Julia was very kind, understanding and sweet. While Ana was out of office, Julia stepped in to assist me and answer some of my questions with ease and certainty. Ana and Julia, thank you ever so much for making what felt like a stressful process, such an easy one!! You guys are such a dream team!!

I had the opportunity to work on my clients home purchase with Esther as the mortgage broker…read more Esther made everything so smooth from start to finish and it was a seamless process for myself and the home buyers. Her communication and attention to detail is top notch. She was even able to close the file ahead of schedule. She offered the buyers competitive rate. I highly recommend Esther for your home mortgage needs.

Esther was a MIRACLE WORKER for my Buyer's purchasing in El Cerrito (Northern CA East Bay) - this…read morewas not your average Home Purchase, and Esther went above and beyond to get our transaction CLOSED. I look forward to working with Esther again - and I will be recommending her to clients moving forward! Esther is a problem solver and was always available - she gets my highest recommendation!