I had an issue with Fedex delivering to the incorrect address (through no fault of my own). Leah at Manos resolved my issue immediately. I definitely will try to order from them again in the future. Excellent customer service. read more

I wish I had seen the reviews. WARNING, EVERYONE: do not buy from them. Horrible!!! They never answer emails or phone calls; look how long it's been taking me to get a response for their mistake! They made a mistake on the anniversary date on the wine bottle and wanted me to pay for another bottle. Dear Leah, I am writing to express my strong disappointment with the handling of my issue. On August 27, you acknowledged the mistake, apologized, and agreed to resolve it per the instructions I provided. You assured me that the replacement would be sent out immediately. However, today (10/6/26), you are going back on your word and requesting that I pay for another bottle is $25 + shipping I expect the agreed-upon solution to be honored without additional charges. read more

I ordered two bottles of wine but only received one. I contacted the company, and they insisted that they shipped both bottles. However, I have not received a reimbursement or a replacement for the missing bottle. Based on this experience, I am concerned there may be an issue with their service. Please exercise caution before placing an order. I plan to dispute the charge with my credit card company. read more

Poor customer service, have not received my order and it has been 6+ weeks. Only contact is via email even though I left multiple voicemails. read more

I ordered two bottles of wine sent to two different addresses. They both arrived on the correct delivery days. The Monopoly bottles were given rave reviews by the people I sent them to. I will be making further purchases from them. Great product. read more

Beautiful bottle. I ordered 3 of the Seahawk championship. Packed very well and quit speedy.

Special thanks to Leah and the customer service dept. I ordered a special bottle of table rock lake wine and thru a shipping error that was mostly my fault, they took full responsibility and expedited a new bottle directly to me. They did not charge me any more and it arrived here in time as a gift for the Christmas party we were attending. Can't say enough good things about them. Thank you so much! read more

If I could give zero stars I would. Their customer service is beyond terrible and the way they talk to people is extremely disrespectful. Specifically, Neida not only talk down to me but blamed me that and order didn't get delivered. I asked to speak with a manager and asked for a phone number several times and she refused to let me speak to anyone else and threaten to discard the gift that I bought. I have bought numerous things form them in the past but never will again. Buyer beware! read more

Terrible customer service. I have been trying to reach them over 2 weeks to resolve an mis shipment. Mano Wine Co does not reply or respond to emails or phone calls. Very frustrating after spending a few hundred dollar. I still have an order in limbo and can't get any help with. read more

I placed an order on February 27th and needed to receive the item by March 19th. I contacted them to inquire about the ETA and they never answered. Their AI chatbox said that a customer service rep would reach out to me in 1-2 day, and that never happened. Buyer BEWARE! read more

From day one, back in 2023, Taylor has been nothing but helpful, professional, and incredibly easy to work with. He consistently goes above and beyond to make sure our needs are met, communicates clearly, and provides solutions before we even have to ask. Over time, this has built an excellent working relationship, and I can honestly say it has been a pleasure collaborating with him. He has been a big reason our partnership has been so smooth and successful. read more

Worst customer service I have dealt with in a long time. Stay away from this company! I ordered the wine bottle for my in laws anniversary. Order date was 8/16. On 8/29 I asked for the status and was told the shipment was delayed. I asked for a refund and disputed the charge with Paypal because Mano's hadn't even shipped the wine. Within an hour of me making the dispute lo and behold a tracking number is sent to me from Mano's...that's funny cause the bottle wasn't even made yet. Then the bottle arrives on a Saturday, which is insane, because when you purchase the item Mano's tells you delivery has to be to a business between normal business hours M-F. Actual item arrives finally on 9/11...and it is etched poorly, like super poorly, see the "9" in the date in the picture. I ask for them to fix it and send me a new one and they email back saying they will. On 9/22 with no tracking number and no shipment created I had finally had enough. I asked for a refund and Mano's wines responds immediately and tells me that they will refund the money. Today is 10/3 and there is still no refund. The only reason I might even get a refund is because I called paypal and argued nonstop. read more

Mano's Wine - a hand holding a bottle of wine - Wineries Near Me - Kansas City, Missouri

I have sent several emails and phone calls! I ordered 3. Custom bottles of wine and the gift boxes! I paid extra for the gift boxes and all they were was glorified cardboard! I have sent and called several times and no response! I would not recommend them based on the customer service!! read more

Wrote to inquire about the shipping time of a bottle and if there was an expedited method of it. Received an email on Friday the 23rd, where Leah asked which bottle and I responded immediately as I was hoping to get a gift order for my son's 30th but Leah didn't respond back until today the 28th, leaving me no time to even think about this being a possibility. Very disappointing and wouldn't order product from Mano's if this is the service provided. From what I have seen on other reviews, this isn't the company to go to for customer service. Hoping this review will help others. read more

I ordered a bottle for my son's graduation in December 2025. When it came, I did not open it and wrapped it. He opened it on his graduation day (from the University of South Carolina) and it was a Steelers bottle for a family of season ticket holders. I emailed the company and they responded within 24 hours and had a new bottle made and shipped to my house within a week. GREAT customer service! They did not ask for the Steelers bottle back and while we are not Steelers fans, we are keeping the bottle for a great conversation piece and a good laugh. (Note: they also told me they would reship the bottle to the Steelers family.....I sure hope they got it before Christmas.) read more

3/19/25 Don't be in a hurry to receive your purchase. Placed an order on 2/17/25 and still I am waiting to get a ship date. If the items weren't gifts, I would cancel. Customer service has been super vague with only saying they're running behind due to many orders, but how far behind they won't say. Really disappointing to see they are shipping replacements for leaking bottles while I am waiting for an actual ship date after a month. The original ship date promised was March 6, but they took my money Feb 18th. UPDATE: 3/20 I received notification that my order shipped. Unfortunately, I can't log-in to see actual tracking information which is a big issue since the package needs to received with an "over 21" signature which I would need to arrange in advance. I'm sure they understand & will send specific info through the delivery company? read more

One of the worst customer service experiences ever. The package was never delivered as the FedEx company never followed our buildings protocols nor FedEx's own. Their customer rep Neida glossed over all of the issues and refused to resend the bottles at their cost, and then processed a partial refund. May this company and Neida be out of business soon! read more

I had ordered two bottles recently to celebrate the Philadelphia Eagles SB 59 win! The bottles were delivered this past Thursday. I noticed that the one bottle seemed to be leaking from the cork top. Friday morning I emailed Mano Wine including some pictures . Before I knew it... I received a notification that a bottle of wine was being shipped to me at no cost! To receive that kind of customer service in today's world is just mind blowing! No complaints from me! Thank you Mano! Not only is your wine good, your customer service is top notch! Neida was awesome! Loved working with her to solve this issue and extremely happy with the resolution! Yes, this company is legit! When you want a good wine to celebrate anything... They personalize the wine bottles for whatever occasion you may be celebrating! Choose Mano! read more

What do you give a friend who has everything, a bottle of Mano's Wine of course. The delivery date was spot on and the wine was packaged like it was a piece of fine crystal. I really want to try the wine but my friend says it's to pretty to open. I suggested us to drink it and then she can put some fairy lights inside. read more

Mano's Wine - Unique gift to a friend who has everything. Beautiful bottle and well made. - Wineries Near Me - Kansas City, Missouri

On April 1, 2024. I ordered the Lord of Rings three bottle collection, a wedding gift bottle, and three sampler bottles. The website and information was great. Ordering a breeze. I received a confirmation email for the order. On April 15th, I received an email indicating they have shipped and the FedEx tracking number. Today, April 17th, the wine arrived safely packed and the bottles are beautiful! (Shipped from K.C. To Arizona). I started to worry after reading some of the reviews posted here that the wedding wine would not arrive on time, but their website was spot on. Approximately 10 weekdays for production and three more weekdays for delivery. I could not be happier. We hope the wine tastes great too! (sorry I can't post the wedding gift bottle because it is personalized and the wedding is still upcoming). read more

Mano's Wine - Sample wine - Wineries Near Me - Kansas City, Missouri

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Ordered the Dodgers world series wine bottles. They look great and were delivered quicker than they stated they would be. Can't comment on the taste of the wine because they are a gift for my brother. But I can't complain at all about the product or shipping time. read more

I ordered a bottle of wine for a Christmas present on November 18th. I waited until two weeks before Christmas and reached out to see if my bottle had shipped. The only way you can communicate with this company is through email. They do have a phone number but they never answer it. It took them a week to reply with a message saying they could not make what I requested due to copy write issues. Okay, I understand but were they ever going to let me know. They had no problem charging my credit card the full amount on the day I ordered the bottle. So I requested a refund. It too two weeks for them to respond after multiple emails and messages to their answering machines. Terrible customer service. Mano Wine Co does not reply or respond to emails or phone calls very quickly. Everything takes at least two weeks. Very frustrating. This is now January 5th and I am just seeing my credit come through on my credit card from November 18th. I will never order from this company again. read more

Awful customer service! Wish I had read other reviews before ordering. Ordered one month ago and was told the order would ship in 7-10 business days, inquired with an email after 14 business days and was told that they had construction on their street and couldn't get orders out . . . Called a week later and spoke to a "customer service agent" with an attitude who informed me that the order had arrived yesterday. I received no tracking email or indication that it had shipped. When asked why the delay, she stated it was because of a heat wave in the area . . . I said I'd like to speak to a supervisor and was told that, "she's not in the building and very busy and will hopefully get back to me in a week or so." Awful, avoid at all costs, wish I had! Embarrassed to have sent this as a gift, at this point. read more

I couldn't get to yelp fast enough to write this review! Mano's wine is by far the best establishment I've ever worked with. I saw their KU championship bottles online and had to get my hands on one. I was flying in to KC on Thursday, so I called up Mano's earlier in the week. They said they didn't have the bottles available at the storefront yet, but sweet Kaylin worked her magic and snagged me two of them. Truly the best customer service - they will go out of their way to give you a 5 star experience and the entire staff is amazing. On top of that, they have a great deal - if you buy one of their etched bottles, you get a bottle of their tasting wines for 50% off! So now I have a bottle of Rosé (for $8, I might add) that I'm so excited to try. This is my new favorite wine spot in KC by a landslide. I didn't get to see the entire venue, but what I could see looked like a great area to host an event. Their location is also close to many other fun spots in the Crossroads. read more

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I was excited for this purchase. I was a little skeptical because of the reviews for delivery but I took a chance and I do not regret it! Most custom made items take time, especially if you are ordering during the holidays. For these reasons, I expected a delay. So be patient. I received my order in 6-8 wks. Beautiful Steelers Wine Bottle! Perfect late Christmas present surprise. I will definitely be ordering again! read more

Mano's Wine - a hand holding a bottle of wine - Wineries Near Me - Kansas City, Missouri

I'm getting very nervous. I placed my order on 11/22 for a Christmas present for my brother. My emails haven't been returned and when I call no answer.The message says the best way to contact them is email, and they answer emails on first come first serve basis, and if you send follow up emails. You will go to the bottom of the queue. Heartbroken because this would have been a great present for my big bro. Now I need to find him a new gift. And I have a feeling I have to fight this company ( if it even exists) for my $ 148... read more

Perfect bottle and it came about a week or two sooner than I thought it would. Reading the reviews; I was nervous, but I ordered anyway and so glad I did! read more

I ordered 2 bottles of wine, and it took over a week to be shipped. It is now scheduled to arrive on Sunday, but I won't be at home. This is kinda a cluster. I called the store, and they seem greatly inflexible. They just tell me through email to manage my own delivery through FedX. I'm greatly underwhelmed. I wonder if I will get my order. - read more

They do not ship in timeframe they claim. Ordered on April 9th and have yet to get a tracking number. It's been almost 20 days. They do not answer the phone or emails. Just try calling them and you will see. Buyer Beware!!! read more

Outstanding work. I ordered Eagles Championship bottle. Worth every penny. They take care of there customers. Nice hand crafted work. Galdcto see sum places still have pride in there company and there work. Can't wait to see what's next. I highly recommend them for any event needed. read more

This place is a joke - no one answers the phone! Doesn't ship on time and they take the money before it ships!! A total scam - when I finally got hold of some one, they actually had the audacity to drop the "F" bomb!!! Wow!!! Stay classy Mano's!!! This place is nothing but a SCAM!!! read more

DON'T PURCHASE WINE FROM HERE - I would beware if wanting to place an order with this company! I've NEVER left a negative review for any business before! I placed an order in August and as of today - September 18th have not received my order and have been unable to reach anyone by phone or email! Have tried calling several times a day and not 1 time has anyone answered the phone. It's all automated! I also left 1 voicemail and have also sent emails all with no response! read more

I got wine bottle for my parents 60th Anniversary. They love it made their day very special. The wine bottle was Beautiful!! Highly recommend Mano's Wine for any special occasion. read more

I ordered an Eagles bottle of wine September 9th. After sending several emails asking when my order was going to be shipped, I was told that the equipment used for etching the Eagles bottles was damaged and that multiple orders had to be redone. I asked why it took for me to send so many emails to be told that and why a courtesy email wasn't sent to the customers. Needless to say I never received a response, they NEVER answer the phone and now what was meant to be a birthday gift is going to be extremely late. I'll never order from this company again and I suggest whoever is reading this doesn't either. read more

Truly impeccable service and product. I ordered a Stanley Cup Wine for my husband who is a massive Avalanche fan. The website was easy to navigate, the price was extremely reasonable, the shipping was quick and well-prepared so no damage occurred despite the cross country shipment. When the bottle arrived I was so impressed. The quality was phenomenal down to the details of the playoff run on the back of the bottle which I wasn't expecting. Highly recommend! read more

Mano's Wine - Stanley Cup Wine - Wineries Near Me - Kansas City, Missouri

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Ordered these Eagles wine for my husband's birthday and he loves them!! My order took 3 weeks to be made, shipped and delivered. I was please with their customer service! Go Eagles!! read more

Mano's Wine - Eagles Wine - Wineries Near Me - Kansas City, Missouri

Horrible customer service, extremely rude. My bottle arrived scratched and missing the medallion around the neck. After I sent an email, I initially received a polite response asking for a photo. However, the next email came from a different representative who sent screen shots that didn't match the website's description and responded in all caps, emphasizing how their site "CLEARLY ILLUSTRATES" product details. They also suggested I use a hair dryer to attach a medallion, explaining they had run out when my bottle was prepared. read more

For a graduation gift, my girlfriend bought me this awesome bottle. As an oenophile, this was the greatest gift I could ever get. The bottle is amazing. Great quality, heavy bottle, flawless detail. This gift was the best graduation ever. read more

Mano's Wine - a bottle of wine and two glasses - Wineries Near Me - Kansas City, Missouri

Although it took a little bit longer than stated to receive my wine, I am very happy with the bottle. I ordered it August 9th and it was delivered on August 28th. The bottle was packaged well and it is perfect!! I actually came here for reviews on the taste and seems nobody had opened it or tasted it. I love the bottle, but certainly hope the taste is worth the price. I ordered the Detroit Lions bottle. I will open it when they play in the Super Bowl! read more

I'm giving this company 1 star based on customer service. I wouldn't know about the wine because it has not shipped and I placed the order over 3 weeks ago. You can't get anyone on the phone, but will get a message if you leave multiple messages your inquiry is pushed to the back of the queue. It feels like false advertising that you'll get your order before Christmas if you order by a certain date because that is not going to happening. It's also false advertising that it takes 7-9 days to etch. I feel helpless with this company - one thing they are not slow on is charging your card. read more