Disappointed by the Service Experience - Visited on 10/18 at 6:18 PM
After leaving a family reunion, our group of eight stopped by this location for a coffee break, excited to try it together. Unfortunately, the experience was deeply disappointing due to the behavior of the staff member at the counter.
Upon arrival, the employee appeared to be preoccupied with her phone, watching videos, and made it clear through her demeanor that our presence was an inconvenience. As my brother began placing his order and I added mine, she repeatedly interrupted with "Who else? Who else?" in a rushed and dismissive tone. When my brother stepped aside, she began audibly complaining and slamming items around, despite us standing right there. There were no other customers in the store, and it was nowhere near closing time.
Given the lack of professionalism and courtesy, we chose to cancel our order and went to Dunkin' Donuts down the road, where we were treated with respect and kindness. We believe no customer should be made to feel unwelcome or burdensome, especially in a hospitality setting.
We won't be returning, and we hope management addresses this kind of behavior. Customer service matters and this experience fell far short of basic standards. read more