When paying my monthly rent online, I noticed an additional charge of $9.81 with no explanation. I called & they said I had forgot to lock my unit up a few days ago so they put a new lock on it & charged me $9.81. I told the lady I had not been there in 2 months and it was definitely locked. Come to find out, my unit was broken into (absolutely no security). They did not notify me or the Police, they just put a new lock on the door and charged me for it. At the very least, they are mismanaged, disorganized and vulnerable. At the very most, they are complicit. read more