After hearing Randy's was the place for big, hot, delicious crabs, my husband and I pulled up on…read moreFriday, July 24th, ready to feast.
Let's start with the parking lot. They have plenty of parking, which is great because you'll need the extra space to dodge potholes the size of kiddie pools. That lot is in horrible condition!! By the time we parked, our car needed a mechanic chiropractor.
Unlike the parking lot, the inside was clean and moderately busy.
When it was finally our turn, I confidently ordered hot large crabs. Pointing towards the display case showcasing a pan containing a moderate amount of cold crabs, the cashier replied, "We do not have large size hot crabs, only medium size cold crabs at $7.99 a pound." I slowly turned and looked at my husband with the universal married look that says, "Did we come all this way for refrigerated disappointment?"
My husband the optimistic one decided we'd go ahead and get some anyway.
As the employee began filling our order, I noticed she was selecting the smallest crabs from underneath the larger ones on display. I politely asked if she could choose larger ones instead, but my request wasn't acknowledged. After asking again and still receiving no response, I requested to select the crabs myself and was not acknowledged. At that point, we decided not to complete the purchase.
For us, customer service is just as important as the food. We have a rule. If the service isn't there or the product isn't what a business is known for, it's okay to walk away. We almost settled, and that's never a good idea--especially these days when every dollar counts.
And let's be honest the crabs were cold and my imagination started asking questions. How long have they been sitting there? Are these today's crabs...or are we on yesterday's episode?
Maybe Randy's has amazing days. Maybe people leave carrying steaming bags of giant crabs while angels sing overhead.
Friday, July 24th, just wasn't one of those days.
Between the obstacle-course parking lot that doesn't qualify for FEMA assistance, the missing hot crabs, and being completely ignored by employee, this trip was an empty shell of what we expected.