I have shopped here for years for the exceptional customer service and plant selections. I…read morerecently went to order some dirt, the newest member was not understanding my request. When I tried to explain my request she snapped at her boss "can you take care of her" loudly instead of saying, can you give me a minute while I get my boss. At that point I was so upset, that I did say a bad work ***this I'm outta here. At which time the owner yelled at me for being rude to her worker, as I left she proceeded to follow me to my car and tell me, "never come back here, you where rude to my employee." Instead the boss should have de-escalated the transaction and interved. I know the customers are not always right, but in my profession we always take the side of the customer, as word of mouth can destroy a business and reputation. I apologize for my cuss word, but not for walking out on the business, I went elsewhere to get what I needed, and I won't be coming back to shop, nor will my family, and that is at lest $1000/year.

I have had nothing but great service and products from this business over the past two years. I…read morehave raised bed gardens and used soil from here last year and this year. I have bought numerous plants here as well as a memorial stone for my dog. The employees are always helpful (regardless of how busy they are). They are a great resource of knowledge and also look up answers to my questions. I have purchased watering wands, fertilizer, and planters. Grateful for their service and knowledge.

Garden World continues to be one of the best garden centers in Abilene. They definitely have the…read morelargest selection of plants around. Prices on plants run from good to just a little high. Prices on most chemicals are quite high, but they carry a good selection of quality products. They planted 3 large crape Myrtles in my front yard. When it's planting time, don't forget Garden Worid!

Great people to help you... Todd is always so helpful and tells you his honest beliefs in garden…read moreproducts and plants.... quality persons....quality plants! Mike & Polly O'Neal

Very disappointed by the flowers they sent. Amanda did not bother to replace them or refund my…read morehusband's money as she stated she would!

Don't order on line ! I placed order on line 2 days before my moms birthday, Baack sent special…read moreemail to remind me, received a confirmation email and thought they'd delivered flowers When I called to check where the flowers were after my mom said no flowers had been delivered, they said they didn't have flower i ordered in stock. I asked why they didn't let me know so we could have made a substitution, or at least let me know that they couldn't fulfill order, woman on phone didn't have answer. She didn't offer to make it right just said they'd refund my money in 2-4 business days. They were the best florist in town for so many years, since the 1950s. Now under new ownership. Maybe phone orders and in person orders are ok.

If you want to use a company that: 1) Doesn't care about…read morecustomer service 2) Charges several thousand dollars to remove trees, but tells you that leveling the ground is not his job, BUT he will do it 3) Is extremely attentive until he gets your money 4) Is eager to please until he gets your money 5) Doesn't return phone calls (5 to be exact) a month or more after they have left craters in your yard and you are waiting for the ground to be leveled 6) Forces you to go to his office to communicate with him and he tells you that they are too busy to level the ground, but is sitting behind the desk with his feet propped up 7) Tells you to use your landscaper 8) Breaks 5 of your stepping stones instead of moving them out of the way 9) Doesn't honor his commitment 10) Forces you to hire someone to bring dirt and level the ground If this is a company that you want to do business with------ THEN, BY ALL MEANS, CALL HAUGHT'S TREE SERVICE Now, I have done my job.

I always go here. This place has been providing great service since I can remember. I called…read moreShelly today and she fixed me right up. There really not another option for me with flowers to my loved ones !!!

I ordered a designers choice bouquet online for my mom. The process was quick and easy, even…read moreincluded a section I could enter information about favorite colors and other interest so it could be truly personalized for her. The prices are very reasonable for what I received. Carla, is exceptional and she produced a bouquet that was stunning. My mom was blown away they included some of her favorites. I ordered that morning and had it before noon.

Home Depot has a great tool rental section. A multitude of items to rent that will make your job or…read moreproject easier. I needed to rent a jackhammer. Went in, did the paperwork, loaded the tool in my truck. That is when I looked at my receipt. It turns out the rental does not include bits. They are a separate charge. SO, they rent you a tool you can't use in less you rent something else. I went home and took care of business and then returned the tool. I told him I only used one of the bits, so he did take off the charge for the other bit. Well, there was also a rental insurance charge on my bill. I asked if this was optional, and he said yes. I was not given that option and was charged for insurance that I didn't want. The point of this is to look at your charges before you sign anything. It will probably save you some money.

SO ITS BEEN ALMOST A YEAR SINCE USING HD BUT NOTHING HAS CHANGED…read moreI put in an online order on 05 July 23 (approx $5,500K) and got an email said 59 of 61 items were ready. Its after 6 pm and called to ensure I could pick it up that evening so the guys could continue working the following day. I called and was put on hold for more than 18 min then when someone went to pickup they hung up. I immediately called back bc its more than 15 miles to drive back into town to pickup this stuff with a trailer. They finally answered and immediately said "please hold" "I said NO bc its been another 15 minutes. Esmerelda said "well you have 3 customers ahead of you" I said "no-I doubt they been standing there for the 30 minutes while I was on terminal hold." She had a shitty, snotty tone with me. I said Ill drive in and the 3 of us can have a discussion" she says "well you just do that" in an arrogant tone then hung up. Now I'm pissed and drove into this hell hole they call HD. I arrive and immediately ask for the manager on duty. Myke finally comes out and now I see the problem with the employees. His attitude isn't much better. I asked him if more than 30 minuets on hold is acceptable? Depends he says. I asked him we need to have a discussion on your employee. He's like "wont do any good to you to say or do anything" and just wanted to get me and my order outa there. Hence the problem-the employees are never held accountable. There was 3 HD employees sitting on stools next to one guy running the cash register. Management failure! Again management is still the problem there! This store has gone thru 4 managers in the short time I've lived near here. I own houses in many different states, used many different HD's and this by far is the worst HD in the nation! I quit using HD for about a year bc of the fiasco when I was remodeling my kitchen, nothing has changed! Shitty customer service Don't answer the phone Management is weak and useless in resolving issues Its been going on more than 3 yrs I lived in the area

Very friendly and helpful staff and they have a great selection. I was in and out within a few…read moreminutes. Will be returning for future business.

Absolutely beautiful arrangement on super short notice. They responded quickly to my emails and…read morefollowed up on my order with me ( I had reached out after hours. I picked Lucille's because the pictures on their website looked original. Not stock pictures that you see on multiple websites. When my cousin sent me pictures of the flowers that were delivered, I was so pleased. They were absolutely gorgeous. Highly recommend Lucille's. For both customer service and work.