LOVED this spa!!! Everyone is so friendly, spa was AMAZING, and drinks + food were served :) I feel…read moreso amazing after and so relaxed! 100% RECOMMEND!!!

Very solid service. Mostly on time. The massage therapist was very good. Overall a great spot…read moreto get a massage.

I booked the reiki service with Brenda while on my vacation. Brenda's presence is serene and…read morewelcoming. I felt a sense care and ease as soon as I walked into her space of practice. This session was exactly what I needed to clear my mind of all the clutter. Thank you, Brenda!

While visiting San Juan I suddenly had a muscle spasm and I was in a lot of pain. I contacted…read moreBrenda and she graciously gave me an appointment for the day. She massaged my tissues very deep and loosened the knot. The office is very clean and gives you peace. I felt instant relief and I am forever grateful her empathy and professionalism.

My husband and I had a massage on the beach and it was absolutely amazing!!! Susan was our…read moremasseuse and she was very professional and very good at what she does. I'm sure it would be just as good at their property but having a massage on the beach was so relaxing! Highly recommend!!!!

My husband and I had a couples massage and we both agreed it was one of the best massage we have…read moreever had!! Jeffrey and Susan were amazing and these two are the best part of this spa. Buyer beware: The reason for only 3 stars is location and price. This spa is at the end of a very long, rough potholed road with broken cars and buildings. The parking lot says park at your own risk which didn't give me a warm and fuzzy feeling. The facility was clean and simple, but very small and nothing special. I could have overlooked all that if it hadn't been for the price. $210 for 80 minutes, so it cost us $420. IMHO it was unreasonable for a place like this and I wasn't told the price up front when i called to book, which was my mistake. If I had known, I probably would not have scheduled.

Rafael was great. He texted me the pin for where to go. When my uber driver went past he texted…read moreto make sure I was still coming. It was on me that I did not get there on time but he still gave me the full massage time. This is a 5 star experience in everything except ambiance. If you need ambiance go elsewhere. It's over a quick lube so periodically the hydraulics below may startle you out of relaxation. Also he just has a towel for you to cover yourself instead of a sheet but he is 100% professional I will pick quality and value over ambiance every time. .

Booked last minute for a massage at my AirBnB. Flight was late arriving and Mr.Acevedo was so kind…read moreand understanding. What a wonderful opti to have the service come to you. After a very long stressful day of travel, this massage was badly needed. The cost and professionalism was excellen! Highly recommend!!!

Outstanding service. Great people. Very professional. I highly recommend Janet and her team.read more

When you want an elevated spa experience without hotel-spa pricing, Cloud Spa strikes the right…read morebalance. We were looking for a quality massage in San Juan but didn't want to pay full luxury hotel spa prices. Cloud Spa, located right next to the DoubleTree Hilton, ended up being the perfect middle ground--polished, relaxing, and professional without feeling over-the-top expensive. The space itself feels calm and thoughtfully designed. It's clean, serene, and well-run. While it doesn't have extended lounge or relaxation rooms where you can spend hours in a robe, it does deliver where it matters most: the treatments. Experience & Service * Very accommodating and welcoming staff * Smooth scheduling and check-in process * Locker and restroom facilities available * Focused environment centered around quality treatments Treatments * Excellent massages--skilled therapists and relaxing atmosphere * Wide range of treatment options available * Feels elevated and professional, not rushed or basic This is ideal for someone who wants a high-quality spa treatment without paying premium resort pricing. You're not coming here to spend half the day lounging--you're coming for a great service in a polished setting. Verdict Cloud Spa delivers strong value for the experience. Elevated but approachable, professional yet comfortable. If you're staying near the DoubleTree or simply want a dependable spa option in San Juan, this is an easy five stars.

Sorry to write this.. I wanted to like this spa since it's the only spot that took me at such short…read morenotice and they even gratefully provided a bathing suit. I just wanted a nice soak and a cooling shower and when I was floating in the saltwater pool I got a huge clump of hair stuck in my fingers. And when I was looking down into the pool light there was little white specs floating around. I'm lightweight disgusted honestly please do better and cleaning your facilities.

Good massage. Very friendly staff at a fair price. The masseuse was great at communicating with…read moreyou and your needs.

Making the reservation was very easy. It's a family owned business father, mother and daughter…read more They are all bilingual and communication was easy. The space is modest but clean and comfortable. The location is right across the street from Condado, Vanderbilt, and very safe. The massages were very high quality and with excellent communication. My wife and daughter were very comfortable and impressed. I definitely like that they paid attention to the questionnaire that we filled out before arriving and extra attention was spent on the spots indicated. I definitely would recommend going here.

So me and my wife decided to try a new spa spot in Puerto Rico so glad we did it was a very clean…read morespa inside the service was second to none my wife had a relax massage she loved it and I had a deep tissue massage it was just what I needed I highly recommend this spa the owner and employees are very nice and professional.

Was on vaca, my daughter and I stopped and had a great gel mani/pedi. If we are back in town,…read moreRuba's would definitely be our go-to! Thanks ladies!

I got a good manicure with glow in the dark polish. Ruba is incredibly kind and it was a pleasure…read moreto chat with her during my service. Be sure to call ahead for an appointment.