(Originally on Google review). I usually don't leave negative reviews, but after spending over…read more$500, I feel it's important to share my experience. This is also due to the fact there wasn't an apology.
I was at the salon from approximately 12:40 p.m. until around 8:35 p.m. the other week for a partial (halo) color service, not a full-head color. Unfortunately, the results were not what we discussed. The purple turned out blue/teal, and the black was not carried through the rest of my hair, leaving uneven brown sections and noticeable banding. My hair was also left extremely dry, damaged, and breaking off in clumps. What's crazy is that even Eden acknowledged it was blue. At that point I just wanted out of the salon.
Before leaving this review, I tried to resolve my concerns privately. I contacted the salon to get in touch with my stylist, and after not hearing back, I had to find her contact information through Instagram. I reached out to her directly, and although my message was read last Friday, I never received a response or even an apology. Edit: Instead of them responding and taking accountability or communicating, they blocked me on Instagram!
I also later discovered I had been filmed in the background of the salon's social media content without being informed beforehand, which made me uncomfortable.
My stylist Eden was kind during the appointment, but after spending nearly eight hours in the salon and paying over $500, I expected a much higher quality result and better communication afterward. I now have to pay another salon to color my hair black and begin repairing the damage. I've been embarrassed to be outside with my hair as everyone I've shown has mentioned how bad it looks. I had spent so long getting my hair to a healthy place and now I'm having to go through this. Based on my experience, I cannot recommend paying this amount for these results or even going to Coven, and I will not be returning.