I feel lucky to have found Dr. Waugh when I first moved to the North Shore 4 years ago. I have…read morenever waited more than 10 minutes from the moment I walk in and Dr. Waugh takes her time to get to know your symptoms and explain your options in plain English and I never feel like I am rushed through an appointment. She is easy to talk to and she genuinely seems to care about your health/comfort when you're ill or being examined. The staff is friendly and helpful and the office is very clean and neat. While you may have to schedule routine appointments well in advance (3 months or more for physical), any time I have been sick and needed an appointment quickly, I was scheduled immediately. I hope to be a patient here for as long as possible. I have and will continue to recommend Dr. Waugh and her associates to all of my friends. You'll be hard pressed to find a more caring and competent PCP.

They are an excellent family practice with male and female doctors who really take care of their…read morepatients.

I love WFP. I'm…read morealways greeted by someone friendly and helpful at the front desk (they're not always super cheerful, I'll admit, but everyone has off days so whatever). I also never have to wait more than 5 minutes to be seen, which is pretty impressive since I go there a lot for sick visits that they're always able to squeeze in at the last second. My pcp is Dr. Celler, and she is absolutely fantastic. She is very patient and a very attentive listener, and is great at explaining things in a way that I understand (though never in a condescending way). I know she has a very high volume of patients, but I have never felt as though I was being rushed out or ignored. I do understand some of the negative reviews, particularly with regard to Dr. Solomon (both of my parents have been seeing him for a very long time and used to be big fans of his, but have nothing but negative things to say now), but other than that I personally have never had anything but really positive experiences here.

Dr.Anna Litvak is one of the best doctors we had ever met…read more Dr. Litvak is very professional and knowledgeable, she listens to patient very carefully and her recommendations are extremely valuable We strongly recommend Dr. Litvak

If I could give Dr. Litvak and Miss Deborah Phelps 6 stars, I would. I am a patient of Dr. Litvak…read moresince last year for migraines, she explained my conditions very well. She is very smart and knowledgeable in her specialty. She has gone and beyond to helping me. I needed a professional letter about my situation and Dr. Litvak wrote the letter expeditiously right after she got back from her vacation without hesitation. Her compassion and care for her patients do not end at her office. Miss Phelps was prompt and professional with the office messaging and communications, I didn't have to wait or guess what will be the response to all my questions and requests. Both ladies provided outstanding care and support making my visits and communications with them a positive and empowering experience. I highly recommend Dr. Litvak and her office for anyone with neurological related concerns.

Left hip replacement 2015 and I am still in pain. Two years ago, I saw another doc who after CT…read moreand MRI finally found that Dr Murphy botched this. The hardware is positioned wrong I complained to Dr murphy since first postop visit only to be sent to get cortisone injections and PT. He will never admit he is ever wrong or take you seriously. X-rays doesn't show this problem but he kept doing xrays and never offered more sophisticated imaging. (Dx: iliopsoas irritation after THR caused by retroverted or oversized acetabular cup) This could have been easily redone immediately after surgery but now 11 years out would be a major surgery. Do not go to this doctor!

Impossible to contact the office or your doctor. NO ONE ever answers the phone and instead they…read moresay they will call you back. But they never, ever call you back. What good is a doctor that you cannot reach unless you physically go to the office. Terrible

I've been a patient of Dr. Kerouz's for 10 years or so. She's great. She's very easy to talk to,…read moreknowledgeable and concerned about my issues. She's managed my condition well and is not overboard about ordering unnecessary tests. I really like her as a person and would recommend her highly for anyone.

Dr. Krouz is wonderful she does not rush the appointments and is always caring about my thyroid. I…read moresee her as a specialist and i wish she was taken patients as a primary doctor. I love talking to her.

Very mixed experience since this office lost its actual primary care and other services and became…read morean urgent care facility shared with other practices. My husband has had wonderful care here when needed, Dr. Plosker is extremely skilled, makes him feel comfortable, always follows up always comes prepared. I have had the opposite experience and it's gotten worse. Forgotten prescriptions, neglected follow-ups, struggled to get appointments scheduled in a timely manner, poor response time on the portal. Today I had a particularly painful interaction which I thinks sums it up. The PA I saw for my annual physical came in rude, had not looked at my chart, could not pronounce medications in my Rx list, and did not know what many of them were for. Worst of all, she made a lot of assumptions about me based on my appearance and age, instead of asking neutral questions to get correct answers (like saying "so you don't exercise at all" and "when did you get (disease that I actually don't have at all and no indications ever)". I had to try to correct her and I could see her becoming increasingly irritated. It was very insulting and I felt like she didn't want to be treating me today - I felt like a nuisance that needed to be dismissed. At one point she was downright snotty - she said that she needed bloodwork and I explained that we'd done it preemptively to have results for today, she responded sharply saying "NO I DON'T HAVE IT and I DON'T NEED THIS FROM YOU". Followed immediately by scrolling through her screen and then opening the results and, without apologizing, reading them off. When she finally strapped on gloves for an exam, I told her that I'd rather not be touched by her at this time so we'd have to end the appointment. She got mad and exited the room (thank God). In short, this level of aggressive unprofessionalism was shocking, and yet not really out of line with the trend for this practice. In my experience. As a reviewer and a patient with a lot of experience in life, I recommend being very choosy about who you trust to care for you. No one is entitled to treat you poorly, and you'll want to have good people around you if you get into a situation where you can't advocate for yourself.

Entire office staff is useless and could care less about patients. Unfriendly, not personable…read more IF YOU WANT TO LIVE, GO ELSEWHERE

This place is a joke. My mother spent last weekend in the hospital for walking pneumonia and this…read moreoffice called her for a follow up and when my mom went in for the appointment the girl who saw her told her she had no idea what she was in there for and didn't even listen to her lungs. Basically told her she couldn't help her. I've been after my parents to find new PCPs because this office always seems to jerk them around but it's more convenient for them than heading into town. What a shame. Save your energy and health and find someone else.

I have been a patient at their Thorndike St. location for around 5 years. Have never been to their…read moreother locations. About 1 year ago I had my 2nd seizure within a year, so I gave up driving. Luckily I live in walking distance of this location. So I have always mentioned that since I can't/don't drive I can only go to the Thorndike St. location. This week I had a appt there. But when I went to check in was informed that the appt. was for there Pawtucket Blvd. location. And they try to make it that was my fault for not requesting to be seen at Thorndike St. As I have said I have only been to their Thorndike St. location in 5 years and do not drive. There should be some place in my personnel info. that I need to be seen ONLY at Thorndike St.

I've been a patient there for about 20 years and have found everyone there to bo extremely…read moreprofessional and caring.