Disappointing Stay--Not the 5-Star Experience Promised…read more We were truly excited about our stay at Magna Pars Hotel in Milan. The communication leading up to the visit was great, and I was looking forward to what seemed like a luxurious and unique experience based on the hotel's website, YouTube videos, and various online reviews. Unfortunately, the actual stay left us disappointed on multiple levels. We booked a family suite, but upon arrival, the room we received looked nothing like the photos online. Even the hotel staff agreed that the pictures were misleading, but we were told that "we booked what we booked" and there wasn't much that could be done. There was no manager available on a Sunday, which I understand may be part of local customs, but as guests, it left us feeling stranded without support. We even contacted American Express in an effort to leave early but decided to stay and accept the situation. Eventually, we were offered what was called the "presidential suite," which turned out to be just a basic room that honestly could have passed for a standard family room. The sinks were backed up, the tub's water stopper was broken, and by this point, we no longer had the energy to continue requesting service or complaining. The overall hotel experience also fell short of the polished image they present online. There was no bellhop available to help with bags, no friendly greeting or welcome as seen on YouTube, and no opportunity to create the personalized scent the hotel boasts about--apparently, the staff responsible for this is not consistently available, though that is not mentioned anywhere in their advertising. We never saw the rooftop either, as it was closed, something else that was not communicated in advance. Additionally, we paid for parking but had to retrieve our own car, which felt more like self-parking despite paying for what we thought would be valet service. To be fair, the two front desk ladies were very kind and seemed to genuinely care, though they appeared limited in what they could actually do to improve our experience. I also appreciate that a manager eventually stepped in via phone on Sunday to try and make things right by changing our room. As someone who travels frequently around the world, I understand that not every stay will be perfect. But I've learned that not all 5-star hotels are created equal, and sadly, Magna Pars fell short. The online presentation and photos create an expectation that simply isn't delivered in person. Overall, it was a disappointing and disheartening experience, especially considering the price point and the luxury image the hotel promotes.

Love this property. Each room unique scent which is subtle and soothing. Beds are plush and sheets…read moreare of very high quality. Great view from the room!

Outstanding Star have been excellent my room was great!…read moreNice welcome platter in my room on my first night. Restaurant is top notch

Pros: * A few minutes easy walk from the central station,…read moreand convenient access to nearby restaurants and stores. * Check-in staff were smilingly personable, patient, and attentive. * The guest room is comfortably clean, spacious, and sound-proof. Cons: * Guest room lighting controls are too counterintuitive and confusing to manage. * Guest room air-conditioning setting is too counterintuitive and confusing to adjust. * Bathroom shower water-control is too counterintuitive and confusing to adjust, and hot water supply remained uncomfortably lukewarm despite repeated attempts to adjust it. * Shower booth glass panel is too narrow to shield splashing water, making the floor wet and slippery, which may cause fall or even injury. * Morning buffet was lackluster, and some food items such as fruit and bread didn't taste fresh. * Lounge setting is aesthetic, but the dark patterns of guestroom hallway carpet is visually unpleasant. * Only one elevator is in operation. Overall, this Hilton location warrants enhanced managerial attention.

This place was amazing from start to finish. Every single staff member was incredibly kind and…read moreprofessional, and the room (we stayed in an Atelier Suite) was absolutely perfect. When we arrived, our room wasn't ready yet since we had arrived early for checkin, so we had to wait a bit. We were pretty hungry at that point, and since our room wasn't ready, the app for ordering food wasn't working for us. But the guest relations team stepped in, took our order personally, and made sure the food was delivered right after we got into our room. Honestly, they couldn't have handled it better. The location is also great, with a beautiful view of Milano Centrale station. Without doing any research, we were able to hop on the airport shuttle and get dropped off just two minutes from the hotel, which was incredibly convenient. Breakfast was amazing too. They even had a DIY juicer, which I loved so much I actually wanted one for my home. I'm not even a dessert person, but I tried the pastries and they were so good. Everything about this hotel felt thoughtful and well done. The service, room, the overall experience, everything was perfect! No complaints at all. Highly recommend!

What a stunning luxury hotel. I treated my mom to an evening here with AMEX benefits and had a…read moreblast. This hotel is in the perfect location right next to Milano Centrale train station. Upon arrival they took our luggage and check-in was an easy process. The benefits came with a free room upgrade so we decided to wait for a two twin room. We arrived around noon and left to explore. When we came back around 4pm, our room still wasn't ready so we went to their spa. They did send our luggage to the room though. Their spa is absolutely amazing. You already have access to the facilities if you're staying there. They were closing them December 1-10 for maintenance so we were only able to enjoy them for November 30th, but still used the facilities to the fullest. We booked two massages too. My favorite was the salt room. They also had a pool, saunas, and steam rooms. The privacy was next level, it felt like we had the whole space to ourselves. I also loved the abundance of snacks and water. I booked the relaxing massage and had an incredible experience. If you have time, I highly recommend a massage here. As for the room, it was huge. It was very "modern" 90s. The light switches weren't intuitive. I loved the bathroom! It was also very spacious. We had a courtyard room (Room 342) so it sorta felt like we had a room with no windows based on where the window was placed. The beds were fine. We made the most of the room and enjoyed our stay. The complimentary breakfast was phenomenal! There was a HUGE variety of choices for all types of breakfast from sweet to savory to all around the world foods. We adored breakfast. We ordered our coffees (love that they had non-dairy options) and then enjoyed the buffet. The hotel was so charming during our stay, not only because the incredible staff, but because they had all their Christmas decorations out. The tree at the lobby was so beautiful (someone had a photoshoot in front of it). I'd recommend staying here for a night.

Beautiful hotel in a great location in Milan. Breakfast was exceptional. Johar at the front desk…read morewas outstanding with taking the time to answer our questions and providing us with valuable information to make the most of our Milan stay. After finding out my wife and I were celebrating our 45th wedding anniversary, he upgraded us to an amazing suite. The Westin is lucky to have such a valuable employee.

A beautiful classic yet modern hotel with great service from beginning to end. Friendly staff who…read morespeak English well and are very accommodating and willing to help. 24/7 fitness center with a business center and Conference rooms. The king size bed was so comfortable and the pillows were perfect. Bathroom was a decent size with good lighting and we had a view facing the front of the hotel with the city in the back. We did the breakfast buffet for 25 euros per person.

My original review was from 2014. This review is based on our stay in November 2018…read more We were excited to go back to this hotel as we really enjoyed our first stay here. This time, the only positive I can give is that the staff members were really nice and there is a great grocery store across the street. Upon check-in, we walked into a packed lobby as there was conference going on. We were greeted by Laura at the front desk, she was friendly and helpful. Laura quickly got us checked in and told us that we could wait for our room in the concierge lounge. The lounge was the same as I remembered, dark, but it had a decent selection of non-alcoholic beverage. The ice situation was not great, just a bucket filled with melting ice that anyone can reach their hands into. And, every night, a group of pilots would sit at the lounge talking for hours, taking up space for other guests that just might want a few minutes to relax. The hotel needs maintenance. The carpets are torn and pieced back together, as is the wallpaper. The room felt dirty, there was mold build up in the bathroom around the sink and tub. At night we wanted to turn on the air, we were told that they turn the AC off for the winter. We opened the sliders which was a huge mistake, none of us were able to sleep between the constant noise of emergency vehicles and the mosquitos! Even though it was winter, we got eaten alive by mosquitos. We decided on the second night to just suffer through the heat. The morning breakfast spread is big with a lot of options, but it is extremely busy. The wait staff members were not friendly or helpful at all. The biggest thing that bothered me is what I will call the smoker's gauntlet. Every time we arrived or left the hotel, we had to walk through the covered area through tons of people smoking, it was absolutely disgusting. I have no idea why this hotel can't find another area and dedicate it to smokers. The location of the hotel is a bit far from tourist stuff, but it is a quick walk to the subway. Marriott needs to take a look at this property and put some money into renovating it.

Out of the 7 hotels we stayed at in Europe, the Marriott in Milan was somewhere in the middle. It…read morewasn't bad, but wasn't awesome either. I thought the porters were a bit slow. We received one of our luggage and waited around 30 minutes for the 2nd one to arrive. We were in a bit of a hurry because we were going out to dinner and didn't want to wait around for the second luggage. As you enter the main lobby, you can't help but look at their enormous white and pink chandelier. A bit odd as it did not match the rest of the décor. Once again, WiFi is NOT free here, but only in the main lobby area. Our hotel room was on the same side as the main entrance and facing the street. Right across from us is an apartment building I believe. We saw other folks out on their balcony. The bathroom also has a huge deep tub. There is also a fridge with drinks, snacks and a dusty bottled water (not free of course). The carpet inside is a deep blue with yellow/gold wallpaper. The door is also nicely detailed in (faux?) wood as well as the furniture. So it's more of a traditional style and not so much modern. The other negative that was really annoying was the elevators! They were on the smaller side and so slow! Breakfast is include and they had a lot of variety to chose from (waffles, eggs, bacon, yogurt, baked goods etc). One note I must make is that the staff felt a little more snobbish. I felt like I should have worn a nice dress or something fancier. All in all, Milan was alright and not sure if I'll ever be in the city again or this hotel, but it was a decent stay.

I stayed here because I was out in Milan on business and had to visit Pavia and Nerviano and this…read morewas centrally located and I didn't want to be too far from the city center. I really needed an early check-in and they were able to swing that for me with my Marriott Lifetime Gold Status. The room was nice and had wooden floors. Nothing special but had everything I needed. I was invited to attend the grand opening celebration, Urban Oasis, and got to see the different areas of the hotel including restaurants and the pool area. Not bad for free food and all-you-can-drink event. This hotel has two restaurants to choose from: Silene Bar and El Patio del Gaucho. The service was friendly here but had a few issues: 1) Hotel bacon is terrible and breakfast as whole was not great. 2) Incorrect point total was credited for my stay (clerical) which took excessive follow-up attempts on my end and was finally resolved after several weeks. FYI... I really needed some Euros but there was not much in terms of change service in the area. I had to take a cab (50 Euro round trip) to change dollars in the city center. There was a subway option but a transfer was needed and still looking at 25 - 30 minutes. 3.5 stars!

Loved this hotel. It was a wonderful sanctuary at the end of a long trip to Italy while touring…read moreMilan for the last couple days if our trip.

Convenient location to airport. Rooms small but nice bathrooms. Restaurant is open at 7 pm, food…read moreis decent. Breakfast in morning is great with plenty of buffet selection .

I stayed at the hotel this past August to attend the Monza Formula 1 Grand Prix and also spend a…read morefew days in Milan. The location of the hotel was perfect, as it was situated at a midpoint. The facilities were excellent, as were the rooms. However, I encountered a couple of issues, and unfortunately, the staff that assisted me had a rather poor attitude. On the second night, I discovered that the room's safe was not functioning; it got locked, and I had to request assistance to have it opened. This happened on a Thursday night, and early Friday morning, I needed my passport, which was inside the safe, as we were going on a tour to Switzerland. I couldn't sleep, worrying if someone would arrive in time the next morning. Fortunately, they did, and the safe was opened just in time. Due to this incident, I decided not to use the safe again and instead left some money inside one of my bags. Big mistake! The night before my check-out (scheduled for the following morning at 6 am), I realized that the money I had left in my bag, around $700, was missing. That same night, I went to the front desk to speak to the hotel manager, but they informed me that since it was Sunday, there was no manager available until after the time of my planned check-out the next day. I asked what I should do, whether I should call the police or take other actions, and they responded with a very poor attitude, saying I could do whatever I wanted. In the end, I know my mistake was leaving something outside of the safe, but I didn't expect the staff to search through my bags looking for something to steal. The following day, I emailed the hotel manager, who apologized but essentially blamed me for not requesting a room change when the safe wasn't working. She also claimed to have tested the safe, stating that it worked, although it clearly didn't in my case.

(December 2025) Great place, spacious room, easy 3 minute walk to Subway line M1, good…read moreneighborhood, supermarket within 10 minute walk, several cafes within 5 minute walk. Only slightly annoying thing is they have to buzz you into the gate every time you enter, but this is common and they do it for cars and pedestrians alike. other minor things: I couldn't figure out the shower temperature control. The handles were confusing. It stayed only at one temperature, but fortunately that temperature was warm enough. The ventilation system had a fan-only setting but it was a little squeaky. The room could use a lot more hooks to hang things on. Staff were very friendly and helpful and all spoke English, which seems common in hotels here.

I give this Hilton high marks. It is nothing special exactly, but a very competent hotel with…read moregreat staff. We stayed here to use Hilton points in Milan. The location is about 5 miles from the Galleria, which is--believe it or not--about a 30 minute taxi ride (and 25 euros). However, the hotel is a few hundred feet from the M1 Metro station which will take you right to the Galleria and the Duomo. There is nothing special within walking distance of the hotel, but there is a pharmacy, a cafe or two, and a supermarket. The room itself was decent sized for Europe, had a balcony, and a cold mini-fridge. The bed was comfortable, and I slept well every night. All in all, I would stay here again if visiting Milan.