We purchased a bed in a box at a local big box store that had an issue with off gassing. We tried everything - 2 air purifiers, fans, open windows, baking soda etc. As we had guests coming, I needed a new mattress quickly. Mancini was able to deliver a mattress to us the following day. For a small fee ( included in the delivery charge) they carried the toxic mattress down 2 flights of stairs & placed in my husband's pick up truck for an easy return. The new mattress is from a Canadian company - our guests loved it! read more

Update 10/14/24. I am still thrilled with my purchase. I no longer have back pain when I awaken in the morning (that I mentioned during the bed mattress breaking-in period below). On 3.3.21. Neal Kassner, the store manager, was so patient and knowledgeable. He listened to the sleep issues I'd been having all my life and suggested several solutions in different types of beds and price ranges. After a lifetime of extensive sleep issues documented in four sleep studies through my medical insurance, I was so happy I invested in a foam bed for the first time in my life. After researching online, I went to the Novato store. When I tried the Temper-Pedic bed in the store, I could instantly feel my body relax and I actually felt sleepy--in the middle of the day! Although the bed cost a bit more than I wanted to spend, I'm so glad I took a chance. I'm glad to report that all my sleep biomarkers tracked by the Oura ring (it's like a FitBit) since using my new bed have greatly improved. It's been about five months, and I'm still breaking in the medium firm bed. We believe it's because I'm only 125 pounds, so it's going to take a bit longer than usual for the bed to relax to the firmness desired. There is a bit of back discomfort during this transition period that goes away after getting up from bed and stretching a bit. I believe this discomfort is because I'm sleeping so soundly and not tossing and turning, as documented by my Oura ring. After sleeping on a non-foam mattress for over 50 years, I'm just grateful to be sleeping more soundly with this new bed. read more

I called the manager of this store and described the Kluft Aireloom queen mattress that I had experienced at a friend's home, absolutely loved, and wanted to purchase for myself. The manager told me that model had been discontinued. I asked if he knew the name of the current model that replaced it and was most similar. He told me that they would custom make it and assured me it would be soft yet firm. I spent $8,000 on it, the most miserably uncomfortable mattress I have ever attempted to sleep on. Hard as a board. It was supposed to be firm foam; it was like trying to sleep on concrete. This was a total waste of my money AND I feel like the manager betrayed my trust. read more

I purchased a mattress but I was allergic to something inside so I had to return it, although the Nectar mattress was incredibly comfortable and my back loved it; perhaps it was the latex I was allergic to--can't remember. The Mancini assistant, Graham, forgot to let Synchrony know that it had been returned and I called someone in Petaluma that took care of it. read more

Outstanding service, we have bought several beds here for years, Grant has always taken great care of us.

I can't commend Mancini's enough for the excellent treatment we received from them. Outstanding! We bought a very expensive king size mattress from them. Unfortunately, one of us had trouble with it being too firm and after about 110 days of usage decided to return the mattress. Mancini accepted the mattress with a question, picked it up at a convenient time and quickly refunded our money. (They have a 120 day return policy.) If you need a mattress, we couldn't recommend a more honest store than Mancini's. Before posting this recommendation, I also want to say that they were very helpful and patient when we originally bought the mattress in their Novato store. Kudos all around. Special thanks to Teddy and Angelina. read more

Jayson at Mancini's is amaaaaaaaaaaaazing!!! I was not feeling great about the floor model I purchased since the previous manager didn't relay truthful information to the new manager; but Jayson really did go out of his way to make this right. Today I received a call that he contacted his district manager and they're going above and beyond what I was asking, and I'm extremely grateful! They're replacing the adjustable bed frame; not only keeping their word, but going above and beyond what they needed to. Great customer service! read more

We had a fantastic purchasing experience and service level from Teddy at Mancini's! Like many people, we were hesitant to go into a mattress, store, and endure a high pressure, salesy environment... this was nothing like that. We thought we knew what we wanted and intended to buy one of those mattresses that shipped to you in a small box, and inflates over 24 hours. Teddy was knowledgeable and explained how those have a much shorter lifespan, leading us to purchase our Tempur-pedic mattress, which we are SO happy with now! There were no sales running when we made our purchase, but he ensured us that he would honor the upcoming store sales, which he has held true to. If you're in the market for a new mattress, I highly recommend Teddy and Mancini sleep world. read more

Mancini's manager has now agreed to help with this problem by letting us exchange the mattress. This should take place in about a week.

Teddy Edelstein, the Store Manager was super knowledgeable, straightforward and honest. He knows what kind of bed is best suited for back pain suffers. read more

We went in hoping to find a new mattress for our 89 year old mom---without our mom with us. Teddy at Mancini's gave us great guidance and amazing customer service. Our mom loves her new mattress. We will definitely be repeat customers! read more

Mr. Graham O'Keefe, I would like to take this time out to say thank you to Graham he is awesome and very knowledgeable. Graham was very helpful in choosing a bunk beds for my transition room for children. I am looking forward to coming to coming back to complete more rooms. read more

Mancini's Sleepworld - Furniture Stores Near Me - Novato, California

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Excellent customer service from George. I called other businesses trying to find a certain "bed in the box" in-stock. George went above and beyond by checking his system then calling another store to confirm that it was indeed in-stock. read more

I needed a guest bed but didn't walk in knowing more than that. Teddy was able to find the most cost effective option for the small space and even helped me find new sheets to go with it! He made me feel confident in the big purchase and I look forward to working with him again when it's time to replace my personal mattress. read more

George is the REAL DEAL BED EXPERT ... exceptional knowledge of beds and pillows. I had no clue pillows made a difference. He made me an informed consumer throughout the entire shopping experience. The best part no pressure sales tactics ... George is a genuine soul only wanting the best for customers letting you decide. His insightful knowledge and exemplary customer service "influenced" my purchase decision. Nowadays it's nearly impossible to find quality customer service and George does it with a smile, patience and sincerity. His commitment to customer satisfaction was evident in his ability to engage multi customers while being the only sales agent. Definitely left as a HAPPY CUSTOMER thanks to George! read more

Excellent service and great products. George is very helpful and kind. Would recommend.

Shout out to Gabby, the Novato Mancini Sleepworld employee who helped us purchase a new mattress. She was efficient, helpful, knowledgeable and went out of her way to make sure that we were able to buy the product quickly and without a hassle. With her friendly manner, she made the process of buying the right mattress very enjoyable and stress free. Looking forward to many nights of restful sleep on our new mattress. Thank you Gabby for going the extra mile for us! read more

Mancini's Mob Boss Believe me if I could give this place a zero rating I would Not knowing exactly where to start, I walked into this store with my mother, and was greeted with total aggression, inappropriate harassing questions by the rudest, sales person so called manager I have ever and I mean EVER met in my life. This man talked to my mother and myself as if we were stupid because we wanted a quote written down on paper, he made it clear he couldn't possibly do that, with an attitude, offended by the request, making it clear that we needed to commit to sale or we were wasting his time. This was a clearly a sales pressure tactic, well being bullied is completely unacceptable. I told this guy he clearly didn't want us to buy anything from him and that he was way too aggressive and needed to back off.. I assured him that he wouldn't see us again, as he defensively tried to take the high road as I walked out the door. We went down the street to Mastress Firm and got treated to wonderful customer without being bullied, imagine that. read more

We had the best and most professional experience at Mancini's Sleepworld in Novato. Our Salesman Jayson Hoff was friendly, knowledgeable, and very patient with all our questions. We was extremely knowledgeable about Tempur Pedic mattresses which is what we were focused on. Jayson was able to get us an excellent mattress and the financing we need to get our King Size Tempur Pedic. Jayson took the time to explain the different firmness styles and foundations. He offered us many selections of pillows which took us longer to decide than the mattress. This is truly a store were Customer Service is at its best, and comes first! Jayson you're the BEST! read more

We were there for 5 mins. We're in a pandemic and the guy didn't have a mask on, yelling in our faces. Guilt tripped us for not purchasing something right away. Not spending my money where the salesman is not only rude, but also reckless and willing to endanger customers. read more

Purchased a $4000 mattress and frame was told better to buy a more firm as overtime it will get softer 2 years later it's still hard as a rock and they told me I need to buy a new mattress !!! Just disgusting no customer service at all . read more

I am on a strict budget and let Teddy at the Novato store know that. So he suggested a Mancini factory made xtra firm mattress . Kinda on the low end, cost wise. The mattress was installed, I slept on it one night and found the mattress to be very soft and spongy. I sit up and read in bed and I was sinking into the mattress. They do have a selling feature of a "trial period" to see if the purchase is satisfactory. They picked up this first mattress right away, and at the same time, I went back to the Novato store to choose another "extra firm mattress". I did just that; I bought the Beauty Rest, Harmony Lux, Carbon Series, extra firm. this mattress was delivered the very next day. I luv this medium cost mattress and I thank Teddy, my sales person for being so polite, understanding and helpful !! Bottom line, you get what you pay for so do be really careful when actual testing in the showroom. read more

Run - don't walk - as far away from this store as you can. Manager will fast talk and try to hustle you. Settled for bed that wasn't first choice because of promised next day delivery as this was for elderly parents. Truck showed up without dolly and had to come back next day. Brought wrong mattress but disposed of old mattress despite promise to hang on to it. Held hostage for replacement mattress for three weeks. Too many other stores to buy mattresses from with professional sales people and better corporate support. read more

I promised Donna at this mattress store location I would write up a review. I walked in and bought a new mattress for my mother a few weeks ago. I was surprised and the reasonable price and ease of shopping with great guidance from Donna. It took about 10 minutes total. There was a problem with the delivery company not taking the old mattress away as planned, but after a call they were prompt and removed it with no extra charge. I loved being guided to budget friendly prices, mattresses nowadays are so expensive! The one I picked out was just over $400 total and mom loves it. read more

Neal was spot on about the mattress and suggested a great one what worked great for us. He definitely knows his stuff. And the price was right! Will definitely go back in the future read more

Neal knows his stuff! I had put off getting a new mattress for too long, and Neal took what felt like a chore and made it fun. His method for narrowing down the search and identifying my needs was swift and accurate. He asks good questions--friendly and direct without being pushy. No dreaded "sales" vibe here. Make sure to ask for Neal--you won't be disappointed. It's so worth it to sleep on a great mattress. read more

I decided to go to Mancini's because they carry so many brands, I figured I couldn't lose! I called iahead and spoke with Jeremy. He asked some questions and took time to explain the workings of mattresses! I followed up with a visit to the store and met Jeremy. He had spent some time before I arrived thinking about what would work for me. I mean, who does that? He had me try a variety of different beds and had me try one bed that was made by another company! I ended up with a Sealy Posture Pedic set! It's a big chunk of change, but Jeremy really made me feel comfortable about the decision I made! So, if you are looking for a mattress or Bedset go see Jeremy at Mancini's in Novato, he is a class act! read more

We've recently had the most pleasant purchasing experience with Omar. He spent a great deal of time getting know what my wife and I are looking for and why. After establishing our goals and expectations he guided us through a range of mattresses that were best suited for our needs taking into consideration all our constraints. He helped us narrow down the options to a few let us take as much time as we needed to decide what our next steps were. I'm more of an analytical thinker and my wife uses her senses more when making decisions. I was able to observe how Omar swiftly adjusted his communication match both of our decision making styles. Throughout the process, I ended up learning a lot from him. He's definitely extremely knowledgeable and went the extra mile to help us in very creative ways. Jason has also been immensely helpful. We ended up deciding to exchange our mattress and even though this is not an easy task both due to the sheer size and weight of the mattress, the scheduling involved, and the price, he went to lengths to make sure everything was aligned with our schedules and priorities. The whole process was very smooth and he was very responsive, following up to make sure the delivery, installation, and the other details went as expected. We've been very pleased with our experience and would definitely shop there again! Thank you Omar and Jason! read more

I needed a simple mattress, bed frame, and all that goes with it to be delivered to SF and Alex was helpful, patient, and kind. He was able to assist with buying the mattress and the frame. He also was able to provide insight with different frames vs box springs. I was referred by a family member and I was pleased with the knowledge and service. I would recommend to friends and family in the Bay any day. read more

In the process of moving, I had a mattress emergency, and I was legitimately worried I'd have to sleep on the floor with a blanket. Luckily, I was able to get a new, affordable bed much more quickly than I expected thanks to the salesman at Mancini's. The guy who sold it to me, Jeremy, wasn't pushy, answered every question I had, and told me many things about "squishy rectangles" that I didn't realize I needed to know, but I'm glad I do! I'm confident this bed will last me quite a while, but if I did need a new mattress, I wouldn't hesitate to return. read more

I have been in Mancini's and have called them on the phone. Both experiences with the "manager" were left with no help what so ever. He's lazy. I'm going elsewhere to find my bed. read more

On May 10th I went to Mancini's in Novato to look at mattresses. I was greeted by Gabby. She was very knowledgeable and helpful. She asked good questions and allowed my wife and I all the time we needed to test mattresses. We had a great buying experience and purchased a Casper Hybrid Snow and a floor model adjustable base that worked perfectly for our needs. The purchase was delivered on a day of our choice, and the delivery people were excellent. I love the 90 day return policy, took the fear away from buying a mattress that ends up being uncomfortable. Fortunately the Casper is awesome, first time in a long time I woke up with no hip pain. The mattress is awesome. Fast forward to today. I registered my Casper and today got an email that said the same mattress I purchased was on sale this weekend. I went to the Mancini web site and engaged with a customer service rep via live chat. He advised their price guarantee entitled me to a refund. He said just call the store. I called the Rowland Blvd store in Novato where I purchased the mattress, talked to a very nice person who ended up being the manager Teddy. He quickly refunded me the difference without question or problem. The refund of $679 is already on my credit card. From start to refund, this was a really great experience. Mancini did exactly what they said they would. Super happy I went to them. read more

My mother had a terrible experience at another mattress store so I was dreading the mattress shopping experience. However my friends had a great experience at a Mancini's in the East Bay so I drove to Novato to start my dream mattress hunt. 20 minutes, five mattress trials and a totally pleasant experience all the way around, I somehow came out with the least expensive mattress of all that I tried! It will be delivered in 3 days and I have no reason to believe I won't be equally pleased with the delivery. Family-owned and a great customer experience, the only thing that could be better is sleeping on my new mattress :-) read more

The manager Alex in Novato was extremely nice and knowledgeable and helpful. He's been working in the industry for many years. We wouldn't buy from anyone else read more

Jeremy helped me find a matress that helped with my back pain and was respectful of my budget and was super knowledgeable. Thank you!

Gave this place a shot after my (bad) experience with another mattress store, and was immediately impressed with Alex's professionalism and thoroughness. I absolutely hate shopping so the ability to just call someone and they ask the right questions to order what I am wanting is a relief from the dread of it (shopping). As promised, Alex immediately followed up with a price and even took the initiative to order "white glove service" knowing the importance of this project. He provided his cell number should anything go wrong upon delivery. We have several residential facilities so mattresses are important! I hope to continue this relationship with someone like him. read more

I had a back issue beginning in February that required that I purchase a new mattress. The current one I had was only a few years old but was far too hard to continue to sleep on. I bought the last two mattresses at Sleeptrain and I felt they really did not know what I needed or else as a side sleeper they would have told me NOT to buy a really firm mattress. I decided to give Mancini's a try! I began my journey with Sean. He was great and let me try a lot of mattresses in the store explaining the differences of each mattress in detail, he understood what I needed. I selected 4 options and said I would return in a day or so since I would be traveling. When I did return although Sean was not there George let me go through each of the mattresses again and I stayed in the store a good hour making sure I got comfortable and began eliminating the beds one by one. What I can say is that I would definitely recommend Mancini's in Novato, George and Sean were very knowledgeable about all the product lines, manufacturers, price points, etc. Here's hoping for a great night's sleep! read more

I've always seen Mancini's Sleepworld commercials and never had the opportunity to be in the market for a new mattress. There was one close to our home and we decided to go there first and it was a very very enjoyable experience. My wife and our year old son and was given the most exceptional care possible. My wife and baby were allowed to try out all the furniture. Actually they were encouraged to try out all the furniture. Sean was knowledgeable, patient, kind, and extremely thorough during our purchase process. Unfortunately we only need one bed, otherwise we would go back for more. It was that great of an experience. Sean and Kia were both so great, and we shared some laughs during our visit. Also, must mention we had had our eye on purchasing linens and pillows at another store but Mancini's made it so easy, and the customer service was so exceptional we made it our one stop shop and got the rest of the things there. read more

I COMPLETELY agree with JG.s comments on 6/2/21!!!!! They are HORRIBLE mean and aggressive!!!!! I bought 2 mattresses from them about a year ago and it was fine but when I went in to buy a mattress for my son the MANAGER and ASST Manager were HORRIBLE!!!! In my face without a mask (this was during COVID height) and then told me I couldn't get what I wanted. I left and went to the other store in Vintage and they were great and got me a good mattress with no hassle!!! I just went back today because my mom needs a bed and they were offering "free" adjustable base. I said I was in a hurry and knew what I wanted and then when I told them the model and price he said 'show me it on the website and how do you know it is that price!' HORRIBLE ASSHOLES!!!! He then proceeded to go show me the other Icomfort mattresses and both sales men there (both in there late 50's I might add) told me I was wrong and that they couldn't sell me that nor could they give me the base!!!! WTF!!!! I called the Mancini's in Petaluma and over the phone got what I needed!!!!! FUCK YOU NOVATO MANCINI'S read more

George was FANTASTIC! He was extremely knowledgable about his job and guided us perfectly to find something that suited our needs. We knew near to nothing about mattresses, let alone the wide variety of technology in it, but he proceeded to lay it all out for us in a way that made sense. Super guy. Super service. Super honest. Everything you want and more. read more