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    Manchester Mattress

    4.0 (1 review)

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    9 years ago

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    Mattress Firm South Willow Street

    Mattress Firm South Willow Street

    3.6(16 reviews)
    2.4 mi

    We went in looking for a mattress and were lucky enough to work with John. He didn't just try to…read moresell us a product; he acted as a consultant, explaining the differences between options and helping us prioritize what mattered most for our sleep. We left feeling confident in our purchase. Highly recommend John!

    Ordered Mattress with an adjustable base. First delivery was a fiasco did not have the correct…read morelegs for the adjustable base for the height which our bed required. Second delivery was a NIGHTMARE with damage sustained to our home. It had rained the day before and there was mud in our driveway. They (delivery employees) must have dragged the mattress with plastic on it through every mud puddle. Rather than remove the plastic from the mattress outside our door, they removed it in my dining room and mud went everywhere on the walls and one side of our drape. They then dragged the mattress through the house and damaged the trim around one of the bedroom doors. I asked for them to call their manager, and they indicated that they did not have the number for the manager, after I had already spoken with the manager earlier. They attempted to assemble the adjustable frame and were unable to as they were missing a leg. Mattress was a little smushed in one corner so I refused the delivery. It has been two weeks and waiting for someone, anyone to provide me with information as to how the trim around our bedroom door is going to be repaired. I was able to remove the mud from the dining room walls and bottom of drape with a little elbow grease. Have a call into Kevin who I dealt with over a week ago providing pictures of the damage which we sustained. Still no response. I asked for the name and number of his manager which Kevin would only provide a name no number. I was told that Eric, Kevin's manager would contact me. Next step is Better Business Bureau and Consumer Protection Agency of the New Hampshire Attorney General.

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    Mattress Firm South Willow Street
    Mattress Firm South Willow Street
    Mattress Firm South Willow Street

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    Boston Interiors

    Boston Interiors

    3.8(6 reviews)
    2.4 mi

    I am torn about this place. On the one hand, they have a terrific selection of furniture, with…read morecustomized options for almost every piece of furniture. The staff here is also quite lovely. The negative, is that the prices mimic Boston. Specifically the seaport area. I mean say that they are very expensive. We recently moved from Chicago, and the prices here are as high as they are in downtown Chicago. I've attached some photos showing the store and items that are priced too high. I love that it's american-made, but that shouldn't mean a 20 to 40% premium over other options.

    Furniture is very hard to shop for these days because as the prices go up for the materials the…read morequality sometimes goes down. You can walk any of the higher end stores and everything looks perfect without a crease in a couch or a stain on a rug. How?!?! They have people that come in to maintain the products on a regular basis which none of us would have the luxury of doing once a purchase was in our home. Today we came in to look for a power recliner for my mother. Two ladies were working at the time and one of them greeted us. Her name was Christine Farris. Her interest level in working with us was marginal at best. Yet a couple came in she said she had a 4:00pm appointment with and we were an after thought. She was kissing their behinds looking to win their sale; apparently she thought their money was better than ours. At the end of the day we ordered a custom, leather recliner and they left without a decision to be made. Can't judge a book by its cover. All in all the quality of the furniture in here is superior to the other big box shops such as Bobs, Bernie & Phil's or Jordan's. Also feel that since it is a smaller company you have less red tape to deal with if you need to make a claim on it using an extended warranty. I hope to not find out.

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    Boston Interiors
    Boston Interiors
    Boston Interiors

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    Mattress Firm Hooksett Crossing

    Mattress Firm Hooksett Crossing

    1.0(2 reviews)
    3.6 mi

    It's hard to decide how to rate this - if I was reviewing the product purchased I would give this 5…read morestars - the mattress is great! This issue I have is with their low price guarantee. They state: "Mattress Firm is so committed to finding you the perfect mattress, that they guarantee the lowest price for 120 days. Mattress Firm promises: If a mattress is advertised elsewhere for a lower price, they'll refund you the difference". Shortly after taking delivery, we saw that Mattress Firm lowered the price on the product we purchased by $200. I went back to the store with my receipts and they agreed to refund $200 back to my original form of payment within a few days.. That was on February 12, 2022. On February 20, 2022, after not receiving the credit, I contacted customer service via phone and was told the credit was in process. They confirmed this via email. I reached out again on February 27, 2022. Same promise. It is now April 11, 2022. Two months has gone by and still no credit for $200. Over the last couple of weeks I have emailed customer service and they are not even responding to my emails now. This is deceptive!

    Made a purchase on a new Queen mattress in store and when it came to deliver it the order had been…read morecancelled because they couldn't find the mattress which was in Manchester and then went to the warehouse to be delivered. Then it was a pain to get it reshceduled to be redelivered which cut into my vacation. Then I was offered a $200.00 refund for all of the issues that they were having BK

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    Mattress Firm Hooksett Crossing
    Mattress Firm Hooksett Crossing
    Mattress Firm Hooksett Crossing

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    Manchester Mattress - mattresses - Updated May 2026

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