Not a better property manager at the lake! Jackie is just starting out and frequently has to return…read morecalls instead of being available right away;but she gets back to me pretty fast and she is worth the short wait. She really cares about the properties she manages and delivers personalized services integrated into her fees instead of billing separately for everything. So happy I found her, now I can sit back and not worry about all the details of my home away from home.

I'd give them 0 stars if I could! HORRIBLE MANAGEMENT!!! They do not fix things, they band aid the…read moreproblems with craigslist contractors and then blame you when the problem they never fixed arises again. I've had a closet that's flooded since November 2020 & its still flooding in April 2021, yet they say they've fixed it every time! NOPE! Every time it rains, my entire wardrobe is soaked. I've had $1500+ in damages and losses, yet all they can say is turn it in to your insurance. And when they do send people out to "fix" things, they either show up way earlier than they're supposed to or way later....like why make an appointment at all if you're not gonna show up at the time discussed? It's so disrespectful and a waste of time. They will also gaslight you and not compensate you for anything! Go elsewhere for resort management. This company is straight trash!

From the owner: Property Management Accounting…read moreMaintenance Lawn Care Pool Care Cleaning

I advise you to avoid renting from this company based on my own experiences at Kirkwood Manor…read moreapartments: I lived above some terrible neighbors. They yelled frequently, played very loud music, and smoked a lot of cigarettes and marijuana which, due to the construction of the building, would fill my apartment (both the smoke and noise). Despite sending pages of complaints to the property managers, they failed to stop the neighbors' behavior, and as a result I had to move out after a very miserable year. There was a leak in the stairwell that caused the hallway to smell of mold. They left buckets on the stairs and a box fan on the landing for about two months. It was still unrepaired when I moved out. Other neighbors said the leak had been going on for over a year, although I only observed it for my last two months. There were two leaks in my apartment that they reportedly fixed multiple times, but never fully resolved during my time there. I had to keep a bucket in the dining room for when it would rain. When I moved out, I did a walkthrough with the property manager. They told me everything was fine, with no damages. A month later my deposit was only partially returned, with "carpet damages" withheld ("cleaning", "deodorizing", and "deep scrub"). When I asked, the property management company told me that my walkthrough did not include the carpet, and that a third-party carpet cleaning company had assessed my unit for damages in my absence. I called the cleaning company, told them I was the prior tenant, and they told me that the estimates looked "standard" for unit turnover (which a landlord cannot withhold from a deposit). When I confronted the property management company with this information, they refused to return the rest of the deposit. My overall impression is that company does not care about its residents, or its properties. The monthly rent is low for this area, but it's only a good deal if you're willing to tolerate the noise, smells, disrepair, and lack of service. Proceed with caution!