I may update this rating - and add more stars! - when I get my laptop back, as I only took it there yesterday (alas, it suddenly went really loud, then would only work tilted at an angle, and now wont start up at all - I told the repair guy perhaps cos I dropped a screw in a random hole a few months ago but he doesn't seem to think so!). Aaanyway, he said it's be £100 for him to back up my files and reinstall windows. I'm not even sure it's not a hardware fault, but hopefully this'll fix it. It seems a little steep, and if I wasn't desperate I prob could've got a friend to do those things... but ah well! The guy was friendly though, he does the repairs himself so there's no sending it off and a long wait (he said it'd be done by tomorrow), and I like the suggestion of authenticity by his crazily cluttered IT geek office! Will keep you updated on actual repair...
Note: the above opening times are the official ones but then he told me Monday is his day off... on the plus if you're busy he'll come to your's to diagnose the problem and pick the computer up most days. read more