I don't like to admit this, but my iMac actually had a fault last year, or was it the year before? I know, I know, it's hard to believe, but is sadly true! I trawled message boards, emailed and called Apple for support, but the problem was physical and therefore needed to be seen by an expert.
I was fortunate enough to have the Apple Care Protection Plan, which meant my computer was covered for free repair. The Authorised Apple Service Provider was Robert Harding Computers in Hove.
At the time I found it both difficult to locate the repair shop (just at the bottom of Sackville Road: it's not that hard really) and to part with my beloved Mac. I reluctantly left my baby in the hands of Mr Harding himself, a charming chat, whose initial diagnosis made me feel confident he knew what he was talking about.
And it seems he had the skill to back up his words because Janet (yeah that's the name of my Mac!) is still working two years on. Mr Harding was polite, professional and kept me updated with the progress of the repair. It's just a shame you only get to meet people like this when there is a problem! read more