We were amazed at the quality of work by Dolbier on our old Persian rugs, they came out looking…read morelike new! Derrick Bond, the gentleman who delivered our rugs, could not have been kinder and more helpful. He helped us move all our furniture around until we felt it was in the perfect place. We just can't say enough good things about Dolbier, we highly recommend them to anyone who wants professionally cleaned are rugs. And hope that you get Derrick to be the one who delivers! Great work!

I am filing this complaint against Dolbier Disaster Restoration (DDR ) for reasons that are listed…read morebelow. These events occurred while they were repairing our roof. A large tree limb fell onto our roof. It created holes in the shingles, sheeting and decking. The damages were covered by our home owner's insurance policy. The insurance adjuster allowed for replacing the shingles and sheeting on the entire roof and to repair the damaged decking. DDR was selected to do the repairs, they were provided with the adjusters' scope of damages--replace the entire roof and repair decking. I used the following terms to identify my view of the structure of a roof. Shingles are on top of the roof, sheeting goes between the shingles and the decking, we had two layers of sheeting, felt and titanium, decking are 4x8 sheets of wood that are attached to the rafters. The roof that was struck by the limb and authorized for repairs was one entire side of a gable roof. I happened to climb on to the roof and observed the roofers as they were working.This is what I observed-- 1. Approximately 1/3rd of the roof had been removed. The roofers were in the process of replacing this part of the roof. The balance of the roof was untouched. DDR was authorized by the insurance adjuster and myself to replace the entire roof. They arbitrarily opted to only do 1/3rd of the roof. Why would DDR replace 1/3rd when they were requested and authorized to replace the entire roof ? 2. I observed that the roofers were in the process of laying down felt paper. They were rolling the felt over a large hole. The hole was very noticeable- it was about six inches wide. A visual inspection showed the hole was also in the decking. The titanium was not present. It was very clear that the workers were going to cover the hole and not repair the decking. There were other holes in the roof. They had already covered these holes with the felt paper. There was no material on the roof to repair holes. It seems reasonable to assume that the other holes were not repaired-they were covered with felt. Later I found on the ground the piece of titanium paper that cover the hole, apparently the roofer cut it off and threw it over the side. It has a large tear where that the limb made I have this piece of titanium. I contacted DDR and advised them of this situation. A few days later a different crew arrived. They properly replaced and repaired the entire roof. A frightening thought --Without proper roof repairs, rain would continue to entered our home year after year. We all can envision the consequence of the damages this would have cause to our home. Thank goodness my 78-year-old body gave me the strength to climb onto the roof. I do wonder if this happened to a person unable to climb onto the roof, or assumes the repairing company would do what the insurance company felt necessary to properly repair their roof. Can you imagine what their life would be like when these defects was discovered ??? FYI, I've been in the property casualty and risk management insurance for over 40 years. My first job was a claims adjuster. I've worked with very honorable professionals. It is very difficult for me to imagine that companies can provide this type of service and walk away leaving the homeowner in a pickle while there were fully compensated. Thanks for taking time to review this matter. Regards, Tim Cummings, CPCU

The carpet cleaner was punctual, friendly and competent. He did an excellent job and was in and out…read morein quick time.

I had my carpet cleaned today and they did a great job would highly recommend them!!read more

Michael has detailed several of our cars and they always look great! The attention to detail along…read morewith his commitment is evident in the quality of work he does... Definitely will be using his service again!

Michael did a very good job detailing my Subaru! I would recommend him over any other detailer. I…read morefeel I more than got my money's worth!

This group of guys have only worked one day so far in my home. They are so kind, respectful and…read morecarful to take care of my home. The clean up any mess they make like they where never there. So very happy with them so far. Glad I chose them. Thanks guys

From the owner: Quality Care & Property Services For Your Home & Business. Commercial, Residential, Resort,…read moreDisaster Restoration, Specialty. Fire, Water & Smoke Damage, Mold & Mildew Remediation, Carpet & Upholstery Cleaning, Window Cleaning, Duct Cleaning, Sewer & Drain Services, Oriental Rug Cleaning, Painting, Drywall & Minor Repairs & More...Member Of Boone Chamber Of Commerce, Licensed, Certified, Insured. 24 Hour Emergency Service Available. Relax And Let Us Take Care Of The Rest!

In times of crisis, it is wonderful to have you Yelp reviewers providing guidance! Some…read morebackground. Wife & I have fabric upholstered chairs for reading and watching TV. I spend a lot of time in my chair and, on occasion, fall asleep in my chair. Wednesday my wife thought my chair was beginning to smell a bit like body odor. So, she had a wonderful idea of spraying my chair with lavender scented air freshener! Good news - no more body odor smell. Bad news - The strong smell of lavender chemicals could be sensed throughout the house. A classic case of going from bad to worse. By Thursday we were in full panic mode desperately needing to have our fabric chairs steam cleaned. We did not know of a recommended company, so I went to Yelp. And this is where you Yelp reviewers add so much to our shared world! In San Diego there are enough companies performing steam cleaning to fill a phonebook. (Note to young Yelpers. Sorry, you have probably never seen a phonebook!). I conducted a Yelp search based upon "Highest Rated". I saw several highly rated companies but quickly focused upon Miracle Services Green Carpet Cleaning. I liked that Miracle is a veteran owned company and that owner Gary personally performs cleaning services. I phoned Gary Thursday afternoon and left a voice mail. Gary returned my call within maybe 10 minutes. Gary overviewed his cleaning process which uses no harsh chemicals, only eco-friendly products. Gary outlined his schedule openings for the following week. I pounced upon his first opening which was for 1pm the following afternoon. Gary phoned late Friday morning saying he had finished his morning job early and could be at my home by 12:30pm, if that worked for me. Hell yes, 30 minutes less time smelling lavender chemicals was greatly appreciated! Gary arrived and took stock of the situation. Our chairs sit on a custom tiled floor. Gary has experience with grout, was concerned for the high-quality tile and recommended we carry chairs to the garage for cleaning. I respected Gary's knowledge of both carpeted floors and tiled floors. Gary immediately started work. He ran hoses from his well-equipped van into the garage. Gary's van outfitted with a compressor provided high pressure steam and eco-friendly cleaning solutions to remove oils from chairs (or carpets). An hour and a half later Gary knocked on door from garage. Gary reported successful job completion and walked me through the process and results. What a relief - no body orders, chairs look new and lavender smell greatly reduced. Gary was kind enough to leave behind a small container of a chemical for final elimination of the lavender scent. When chairs dry from cleaning, we could mix chemical in a spray bottle with water. Then we can spray the chairs and eliminate lavender smell forever. Gary was kind to leave us the chemical as that eliminated need for a follow-up service visit. In summary, Miracle Services is a veteran owned business providing top quality steam cleaning services at very reasonable prices. Please call Gary next time you need steam cleaning services!

Gary with able to get this horrible stain out of my carpet. He was fast and efficient and the price…read morewas wonderful and I have been a happy customer I'm Gary's for decade and so have my family

Company was great to work with. Scheduled online. Prompt and on time. Completely kept up to date…read moreon arrival so I could get to home to let them in. Pleasant. Would use again.

The service was great, and my pet stained carpet in my basement looks 100% better!! They even…read morevacuumed my stairs as they were leaving so that I wouldn't have to!

Never called back after I left a detailed message. Probably thought there wasn't enough profit in…read moreit for an 8 x 11 rug.

From the owner: Specializing in: - Carpet & Rug Cleanersread more