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    Mama Di Roma

    3.9 (35 reviews)
    Closed 11:00 am - 9:00 pm

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    Sicilian pizza

    Excellent service/friendly owner/and great food! Will for sure be going back! Amazing place and food!

    I was at Mama Di Roma last night, for my girlfriend's birthday dinner. The food was good, but the service I received was not. I could tell the waitress was having a very stressful evening, so I didn't want to cause a scene or take it out on her. This is especially true since the restaurant seemed to be very understaffed for a Friday evening. I believe there were three people waiting on the entire restaurant, with customers sitting far apart from each other. It also seemed like at least one, maybe two of the waitresses were new and needed better training. It took 30 minutes for two of our party to be asked what they wanted to drink. It probably took over an hour to place our orders. When the waitress was removing the salads, she spilled dark brown balsamic vinegar salad dressing on my pants and on my expensive boots. I probably spent 15 minutes of my dinner time trying to remove the dressing from my clothes. When I got back to the table, I noticed that there was more dressing still dripping from the table that I hadn't gotten completely cleaned up before going to the back to try to clean myself up. This caused yet another trip to the back to clean myself up. While I was cleaning myself up, I heard a loud argument between the waitress and who I believe may have been the owner. I don't know how the argument started or the full scope of it but hearing that made me feel uncomfortable and feel bad for the waitress. At one point, I heard the male employee yell, "Get the hell out of here and don't come back!" I'm not assigning blame to who was at fault for that as I did not witness the beginning, but it was a very awkward experience. When some of the food arrived, there was a lot of confusion over what the food was, and who ordered what. There was also confusion on whose bill was whose. Two of the bills were incorrectly combined. The waitress knew she did a bad job, last night. She was apologetic and said she hoped we'd come back and that she would do a better job next time. She also got me a rag to clean up with. I do wish the restaurant would have done a little more though. I don't want to see anything bad happen to her, because she was friendly and apologetic. I understand people have off days, and that is the first time I've seen that happen at Mama Di Roma. Surprisingly, I do think I was able to get the dressing removed from my pants and boots, so there was no permanent damage. However, the entirety of the situation warranted at the very least the manager or owner coming to our table to address the situation. Having the meal comped or at the very least a discount, a free drink, a free dessert, etc. would have gone a long way to make the situation right - especially when I spent so much time cleaning up the mess that was made on me. The lack of proper staffing and training was apparent in the body language of the customers at other tables in the restaurant, as well. Mama Di Roma is my favorite Italian restaurant around here and I typically get great food and service. However, last night, after spending close to $100 for my girlfriend's birthday dinner, I was not satisfied with the experience. I was even more dissatisfied that nothing was even attempted to make things right. I called the restaurant to discuss the situation and spoke to the owner. I didn't want to leave a review before doing so. The was friendly and said they were not prepared for the large crowd last night. I brought up the issue of the dressing being spilled on me, and he said he remembered. He asked if the food was alright, and I said it was very good. It would have been nice if something had been offered for the poor experience, but it was not, and I was not going to ask for it. Really, the gesture of trying to make things right is more important to me than the monetary value of it, and there was really nothing done to make things right. I would give this place five stars for the food, three stars for the value, and one star for the service. I will give this place another chance, and if things are better next time, I will update my review to reflect that. My suggestion would be that when there are problems, the manager or owner should personally address the table and make a small gesture to try to make things right. As expensive as things are now, I wouldn't expect to have a $100 meal comped, but 20% off or a free drink/dessert would have been a small gesture to show that they cared, as would have a visit from the manager/owner.

    Marinated lamb chops Tuscan sautéed vegetables
    J H.

    Amazing! So many recommended, so glad we went! Best Italian food hands down! Do not pass through without stopping here. Will be back when we pass through again. Should be on Diner, dives and drivethru's with Guy!

    Lamb Chops, Marinated, fresh veggies with spaghetti side (missing).
    Will H.

    See pic review,, great solid setting of a piece of Italiana ! Its crew is as soulful as the the food. The Mellow Marinated lamb along with fresh veggies stirred up in a nice serving of garlic and when wouldn't i drive 30 miles more more out of the way? Never, not me. Our Spaghetti was hot plated and ready to spin with great flavor as well.

    Pepperoni Pizza
    Josh H.

    Went back for the pizza. It didn't disappoint!! The crust was so chewy and flavorful. Perfect amount of sauce and cheese. It's like I died and went to New York!

    Pizza
    Keith B.

    I heard about this place from the guy that cuts my hair. I stopped in and ordered a pizza to go and it didn't disappoint. Service was excellent and pizza was authentic. The menu is vast and I will be trying other dishes in the future for sure.

    Menu I ordered from that I got from the  Restaurant Facebook page

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    5 months ago

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    11 months ago

    Food is very good! Love their pizza and pasta. I usually just get take out. Easy to park.

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    3 years ago

    Everyone here is wonderful and it is a great atmosphere but best of all, the food is delicious!

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    3 years ago

    This is a great local buisness that I highly recommend trying. There Italian food is great. Make sure you eat the garlic bread.

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    4 years ago

    Absolutely delicious.! Service is always great. Food is always amazing. The pizza is to die for. Genuine authentic Italian food.

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