I know 5-star reviews don't get read as often, but if you're looking for a new veterinarian and want some honest, unbiased feedback, please take the time to read this review.
We have a female golden retriever and female yellow lab. We used a different local vet clinic for a long time before finding Malvern Veterinary Hospital last year. It felt like our previous vet valued money over the well-being of our dogs, and we wanted to switch to a different vet with emergency capability before our older yellow lab developed any serious health issues. Our previous vet was very brief with us on the phone - they never answered any questions and always insisted on an exam to diagnose small issues, dismissed our concerns or downplayed them, and during exams, seemed to insist on unnecessary tests and push products without explaining why they were necessary. They never recommended anything that actually helped our dogs, unless it was prescribing antibiotics. Plus, they were really expensive.
We did a lot of research and decided to switch to Malvern Veterinary Hospital in September 2020, and it's one of the best things we have ever done for us and our dogs.
I don't think we understood how valuable, reassuring, and just plain great it is to have a veterinarian you truly trust until we found them. Doctor Hyduke and Doctor Rockwood are both incredibly knowledgeable, personable, and forthcoming with their advice and opinions. We've worked with both of them for a year now with zero complaints.
When we encounter a small problem with our dogs and don't know what to do (so far this year it's been a bee sting, reverse sneezing from seasonal allergies, and a sudden fear of thunderstorms) I can call their receptionist, and I'm put on the phone with the vet on duty as soon as possible. They ALWAYS recommend a solution or prescribe the necessary medicine over the phone when they can (which saves us from coming in and paying an exam fee) and their advice has always easily solved the problem at hand. They have not yet "profited" from helping us in these situations, yet they are still so willing to help. It is so reassuring to know that your vet has your back, and prioritizes your pet's well being over their profit margins. Plus, they trust us to know what's going on with our dogs, which makes us feel really good!
They recommended Dasuqin and Adequan for our yellow lab's joints, and after following their recommended regimen, she is moving the best she has in years. When she suddenly wasn't acting like herself this past summer, I took her in for an exam, and they diagnosed her with diabetes and put her on a treatment plan within 36 hours. They have been so supportive and helpful throughout the entire diabetes treatment process, and her insulin levels were easily regulated under their guidance.
We have been so, so pleased with our experience with them. It doesn't matter if it's a weekend, late at night, or early in the morning - these vets have always been there for us. We know when the time comes for our girls to cross the rainbow bridge, they will be in the best possible hands here. If you're looking for a new vet, don't look any further. If there's a wait list to become a client, get your pets on it. They are worth the wait, and you will be in good hands. read more