With the 2 young kids in tow, we thought 'hey, this place can't be that bad' when we walked past. We sat down, the table seemed nice, so did the wait staff. It's really important to note here that I don't give 1 stars out lightly.
We ordered:
Salt and Pepper Tofu
Sesame Supreme Hot Pot
Shan Tung Crispy Chicken
Roti Canai with curry
Also important to note that I am of Malaysian decent, and have eaten at numerous chinese restaurants throughout my lifetime. We were slightly excited when the Roti Canai came as it tasted nice, was authentic enough. The kids liked it. When the Tofu came out we were slightly enthused... it was nice, but sprinkled with red chillies all over... which happens sometimes.
We waited a little longer and the Chicken and Hot Pot came out as well thoroughly sprinkled with red chillies (these were hot ones) to which I said to the waitress... wait a minute, are all three of these dishes we ordered spicy? She answered yes. I believe that when you are ordering food with kids 2 and 4 and the waitress knows the food is hot she should really advise you that they are, I also am a firm believer you should have the level of spiciness on the menu to warn customers who can't eat it.
So I told her that the kids can't eat any of what we ordered which was our mistake. The manager kindly took one chicken dish back and offered to cook us a chicken and cashew non spicy dish in its place which was really nice of her. She also informed me the hot pot had sesame chilli hot pot on it and even brought the menu back... to which I pointed out to her, it actually says sesame supreme.... to which she then said oh sorry.
On we went, my husband tried the hot pot and after eating a mussel found a 1.5cm thornlike object in his mouth a few seconds later. It was obviously from the seafood broth they had used to cook the hot pot in they didn't strain properly... but when we told the manager, she told us it was from the Szechuan Peppers they use to create the sesame chilli effect. She was so determined to explain to us this that she even bought the packet of peppers out from the kitchen to show us... (ed: the stems of the little peppers looked nothing like the sharp thorn we had showed her let alone weren't even in the vicinity of the same size). This was quite insulting, but we let her explain, we ate the chicken and cashews and paid for the tofu, chicken and roti canai ($49) and left.
I can understand these things happen in restaurants, and we were happy to pay for what we had ordered, but when instead of 'i'm really sorry here is what we will do' we get a 'well these things happen sometimes, we don't know, this is why they happen, let me educate you' instead... I have issues with that.
Will not ever be back here, not my cup of tea. read more