I do not recommend this business due to the following reasons. I communicated with a salesman by…read morethe name of Jeff possibly the owner to purchase a tractor and trailer online. He was willing to safety both units and I was giving the option to buy them as is. He sent me a list of repairs needed but forgot to mention the trailer frame is rusted through. Demanded a deposit online I sent him my credit card he charged it $1000 which is a normal process. I sent a friend of mine to take a look at the units and he faced time me to show many, many problems that the salesman did not disclose! Here are my concerns. One, how can you offer to CVIP a trailer with a rusty frame ! And two what is the reason not to refund a customer deposit after they physically look at the unit and decided not to go through with the deal and three , honestly goes a long way. Do the right thing and refund the deposit because we both know you will have to do that it's not optional.

Traveling through town on our way to Banff in our converted school bus when we realized we put…read morepower steering fluid into the brake fluid reservoir by mistake. After some googling, we realized what a HUGE mistake this was and immediately took it in to be flushed and have the master cylinder replaced. (Necessary since power steering fluid WRECKS a brake system. ) The guys at Gemm were quick to give us an estimate and order the part we needed so we could get back on the road. We did have to spend one night in their parking lot since we live in our bus and the part was coming from out of town, but they were so nice about it and even showed us where we could plug the bus in to charge up our house batteries. The work took a third of the time they estimated, so we paid several hundred dollars less than we expected to. Overall SUPER happy with the service we got here and highly recommend!

I've used jc rv for several years. They've always been great..5 stars…read more However, I made an appt way back in March for May 6, 2024. I contacted them to confirm. Got their answering machine and left a message. No one answered. Then I got a text saying they can't help me! No reason why..no notification of cancellation... now I'm in the lurch trying to find somebody else. I font underdtand what's going on. Very disappointing

Josh did multiple repairs on our RV last year number one quality awesome company to work with and…read morereally helped us work through the warranty process. Thank you, Josh and Janelle.

OMG THANK YOU GRIZZLY REVELSTOKE!!!!!!!!!!…read more We cannot thank you enough for ur super appreciated, super efficient, super compassionate and understanding...and super fast help!!!!!!!!!!!!! The lady that helped us as soon as we got there at 7:45am on a Wednesday morning...if i could go back n kiss her i would! We broke down the night before in Blaeberry (ya what a name right???) with a flat and had a horrible experience with being broke down on the side of a highway and a useless rental service "caa" (supposedly) coming to our "rescue" (we ended up doing most of the work). Anyways long story short ...traumatizing until we got to Revelstoke...and upon the helpful advice of a nearby 7-eleven Aussie employee we came upon this place .... And they are the saviours of our journey. No exaggeration. That first lady (we presume the boss) was fantabulous and seriously made us feel so reassured..so calm...so listened to. I highly recommend these guys if ur in the area ...they did an oil change and fixed our tire for a super reasonable price and super quality service in a super timely manner! We were back on the road in less than an hour and a half after showin up before they even opened and they did their super best to help us! Grizzly Revelstoke : We love you thank you so much again for the phenomenal service!!!!!

Hi Tom and Crew. Thanks so much for helping me with my breaks when I was in a bind. That was very…read morekind of you to squeeze me in and get me home safely. I really appreciate the kindness and service.

I was bringing a vehicle back from AB to Vancouver. I was picking it up from a dealership and…read moreexplained my situation. When I asked them if they could take me they said yes, I asked what time they told me just make it in when you could. The day of the inspection we left on time and on our trip we kept getting held up for construction on highway 1, when we had a better idea when we would be in town I called to notify them what time we would be and they said it would be close but ok to come in. Well the business didn't UPDATE their address so we went to the old one downtown which made us even more late by 15 minutes. By the time the manager finally got off the phone which was another 10 minutes later he wouldn't even come out to talk to me at first he kept getting his worker to do it. Told them to tell me I could rent a hotel and do it tomorrow. I explained my situation and said hey if they couldn't have taken me I was ok but they wasted 30-45 minutes of my time and I could have found another business willing to do it. He kept fighting me and I was ok with walking, but he did a super JERK move knowing he was going to pick my ride apart and find any little thing to fail it! Well that's what he did and we were out 2 hours and $200. I definitely wouldn't recommend anyone coming here because I have never met a business that says just come by whenever then gets mad when you do show up a little late on their own behalf of not updating their address for people to know. Next time just be upfront and tell someone you can't do it instead of waste our time and money.

I had an engine light on and it was 4:55 pm on a Friday. They were friendly and helpful. Got the…read moreinformation I needed ( catalytic converter problem). Amazing. Thanks again.

Steve was amazing! He helped diagnose the problem with our vacuum over the phone and had a solved…read moreour problem within a few days! He offered lots of options and followed up after he installed the new unit. He even gave us a complimentary floor brush. Honestly the best customer service I've had in a long time!

Steve is amazing. A quick phone call, some simple questions, made an appointment, he showed up when…read morehe said he would and found the problem right away. Our unit is working like brand new again. Super friendly and he knows his stuff. If I had to use one word...Awesome.

We luckily stopped to grab something to eat on our long road trip and noticed a flat tire on our…read moreRV. We called Kal's and they were kind enough to get us in right away. They diagnosed the problem, fixed it and sent us on our way within an hour. The staff was friendly and professional. We couldn't have asked for a better value. Highly, highly recommend!

I guess I wished the longer wait was because of Covid-19, but the sad truth is that they seriously…read moreover-booked and did not disclose that as we dropped our vehicle off for a simple tire change and wheel alignment. What was to be a 1.5 hr appointment was close to three hours. We dropped our vehicle off at 09:45 am, came back at 11:30 am and our vehicle was still on the tire bay hoist. We were asked which vehicle was ours. We told the woman what she needed to locate it. She never did report back as to how much longer it would be. In fact it was 12:45 pm before we got it returned to us, with no explanation nor apology for the delay. I would be hard-pressed to consider returning to this particular store for service in the future.

I bought a used car here and it was hands down the best car buying experience ever!…read moreI should start off by saying that typically car buying is my least favorite activity ever! I've purchased 4 previous vehicles and this was just the best experience. I normally always have my mom or dad with me when I purchase a car but due to the pandemic I was unable to have them with me. So I was pretty stressed about having to buy a car alone. After shopping around, I came into the dealership and was just treated with so much kindness and respect. Just my luck I went to a family run dealership!? So fortunate! They helped me find exactly what I wanted and most importantly within my budget. I can't rave about this dealership enough! Do yourself a favor do your car shopping here!!

I bought a new car here several years ago and they have always been professional and helpful with…read moreany problems I have had. They even lent me a new truck as a loaner and did everything possible to keep us as customers. Service guys are great and so is the new Manager Warren!

This place has the worst customer service I have ever experienced. Do not visit this place. We had…read moreto drive here all the way from Nakusp because they don't do over the phone payment. When we showed up we had to wait over two hours before we got help, after driving all the way here the least they could have done is do their job. I will not recommend this place at all. To top it off they don't deliver so I have to drive all the way back here to pick up a part. So that's a giant waste of time and money for something that could easily be mailed.

After a snowy rainy stressful drive to Revelstoke where we realized our windshield wipers…read moredesperately needed to be replaced, the owner of the b&b we were staying at suggested we check out Lordco. It's a decent-sized store with angled parking out front and you can easily see it off the main road in Revelstoke. Initial impressions were not good as there were few employees for the number of customers in the store, and faced with a spread of windshield wipers we had no idea what we were looking for. However once someone was able to help us out, it was great- they were knowledgeable and took the time to explain the differences among models, and the recommendation was based on what we needed and not just on the priciest one. However when it turned out that they didn't actually have the size for our vehicle in stock, the employee offered to give us the next model up for a discount. That was unexpected but really nice of him. Would definitely pop in here again if I needed some auto parts while in Revelstoke!