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    Maki & Sons Moving

    3.0 (2 reviews)
    Open • Open 24 hours

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    10 months ago

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    4 years ago

    Damage everything, stuff goes missing and nobody has the integrity to fix the problem. Terrible movers.

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    Highland Moving & Storage - We have trucks to move you!

    Highland Moving & Storage

    (23 reviews)

    I will try to keep this short, simple and fair. Highlands…read moremoving responded quickly to my inquiry, we set a date for the next day. The movers price themselved, from leaving their office to your home and time to return after the job is completed. So - I got a call at 9:20am moving day saying that the movers had been assigned the wrong truck, then the truck they got had problems then further explained, how it was cleared up and they were on their way. Leaving time 9:20am. The movers were careful, very thorough with moving. A great point there. Then at 12:45pm they were done, an estimated 30 minute return to office would be total: 4hrs and 5 minutes, rounded to 4.25hrs (generously) total. BUT NO....they charged for time to call in and process payment (15mins). That is an office administrative task, how am I being billed for being billed? NEXT: We gifted the movers some expensive items, and that took time to move, for their benefit but we got charged for their moving time gifting them that? NEXT the mover explained that they got in the office at 8:00am and were ready to go at 8:30am and could charge us for that! So you show up to your job, your employer pays you to show up, but now we could have been on the hook for that?! So, he started his clock at 9:00am, perhaps he thought I should feel grateful he didn't ding me more?! So, cost wise this place over charges and is quite subjective and would get a 1-2 star, but the thoroughness and movers abilities got the extra star. Overall, an ok moving experience, BUT be prepared to be soaked $ wise.

    We recently moved from Edmonton to Kelowna. The person who gave us the estimate sounded very…read moreknowledgeable. All questions asked were answered professionally. We asked for 2 quotes: A) we do all the packing and B) they pack for us. But apparently there is a third price, when it is partially pack by the owner PBO, the remains packed by the movers will be charged at A DIFFERENT RATE which we were unaware of. Due to staging and quick completion, we packed most of the furniture and clothing ourselves. We went to Highland to buy some moving boxes. We informed them our plan of doing most of the packing ourselves. But not once were we informed about the different pricing. First day, we had 1 person came over to pack. Second day we had 3-4 people. Just the packing itself took 3 days total. I can not imagine what the packing will be like if we had not already packed 85 percent of the boxes. I would say very poor management on resources allocation. On the actual moving day, either the project director or the sales person was suppose to come. They were there to make sure it is a stress less move for there customer; but neither one showed up nor can I reach the salesperson by phone to ask. For those who had moving experience will know that customer have to pay before the movers will unload your boxes. We paid within a few hours after reviewing the invoice. On the day of delivery, the project director called and alleged the company had miscalculated our bill and we need to pay close to $1000 dollar more. But by then, the movers are already at the door and we need to focus on the movers and direct where to place the boxes. The GM of the company called again immediately in regards to the miscalculated invoice. I said the movers had arrived and it is a very bad time to discuss the revised invoice. Let me call back tomorrow. But the tone of voice indicated the only concern they have is to recover the $1000 mistake they made. We have unpacked all the boxes now and found 2 vases missing plus some either small items. Fortunately, they are not valuable but these items were bought from different parts of world. Certainly, I have poor experience with this company and will definitely not use them again. For anyone planning on moving in the future, make sure you ask the questions below: 1) how many different methods of charging? and how come charging method can change without notifying the customer. 2) how many movers are packing and for moving 3) how they mark the boxes and the system to check them . I found there are grey areas. Good Luck on finding a good moving company! I found this company does not deliver on their promise.

    Maki & Sons Moving - movers - Updated October 2026

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