Unfortunately, I didn't get passed the initial phone call...I read the reviews I could find, but still thought I'd give them a call, as I still had some questions about their wash and fold service (washing machine in building broken), as I never have used this service before...I called the number listed on the web site, in which a lady answered..."hello"...it kind of took me off guard as I was expecting her to say the name of the business...so I asked if I was calling Majestic cleaners...to which she responded "what, I don't know what you're saying" so, I repeated it as she had an accent, to clarify...again, she mumbled something like her previous reply...at this point, I'm thinking I misdialed, so I attempted to apologize for dialing the wrong number, but mid sentence I was cut off by her hanging up...I checked the number, and my phone, and I didn't make a mistake, so...I called back, fully expecting someone to just answer my questions, and pretend (benefit of the doubt) I was a new caller....no answer....may sound silly, but this was poor customer service and just plain bad manners, now they've lost a potential customer...If anyone can recommend a wash/fold service, that would be a bonus read more