I have never had worst customer service from any other brand, ever.
I placed my order on July 6th. They claimed my package was shipped, but it never arrived. It turned out that they had assigned my tracking number to two different shipments, and due to their mistake my package had never shipped.
When I called--I made several phone calls--they confirmed that it was their mistake, but told me I had to wait up to 14 business days until they confirmed with their warehouse to make sure that the package they had somehow lost had returned, and that I wouldn't get the product or a refund until after.
I called after two weeks. They told me to wait. No apology or explanation.
I later got a terse email that told me that "due to a shipping exception" my order had returned to their warehouse, that the warehouse had confirmed the shipping error and return on July 16th, and that my refund should be processed within 10 business days from that date. Again, there was no explanation, apologetic note, or even a formal "sorry for your inconvenience." I almost thought it had been my mistake to begin with. This email arrived way after July 16th, though, so I thought my refund must have been placed.
Mid-August, and my refund had never been processed. I called my credit card company to make sure. No, there had been no refund. I emailed Maje, including the original order number, and the email they had sent me that explicitly said the refund would occur within ten business days after July 16th, just to make their job easier. They never replied.
I gave them a week, got no response. I called Maje again. The customer service got angry at me for asking how much longer it would take for me to receive the refund, I had placed the order in early July? She was shouting over me to tell me that it would go to corporate, I'd have to wait.
Oh, the refund had never been placed. I'm still waiting for that refund to happen, for an order I placed 6,7 weeks ago, that got cancelled without my knowledge due to Maje's mistake, without getting an apology, a response, or a proper explanation other than "wait another ~ business days." Worst customer service ever.
Honestly--go for Club Monaco, if you're looking for feminine with a sturdy solid fit. Looking for something French/chic? Cool, look on Sezane, Kooples, or for something cheaper, French Connection. Better material, better designs, more sizes, better service BY FAR (never experienced any of this bullshit with any other company, and when an order was out of stock after I placed an oder, I'v received personalized apologies to my inbox from their customer service teams, and when refunds were late due to their error I got special discounts/promotions for future use.)
Wow, Maje. You are one astounding helpless mess, from corporate to customer service, from emails to phone calls, to shipping and refunds, all the way through. And looks like you've rather made a habit out of it, looking at the other reviews... read more
