The good: Quality furniture all the way! Excellent sales team, very respectful. Are "around" but…read morenot in your face. Can bargain. Managers accessible and friendly. The bad: They push the extra warranty a little too much. And make you feel guilty if you do not take it. Good place, with quality stuff, and great staff.

This has to be one of my favourite furniture stores in Dix30. I love the rustic and edgy concept…read moreand the use of quality woods and materials. From the gorgeous freeform rose and mango wood tables to unique bed frames and home accessories, there is plenty to suit any type of home. We had been on a lookout for a perfect dining table for months but nothing stood out to us as much as the styles at Artemano. Finally, we settled on our favourite design and purchased our dream table! Also, if you are a fan of eastern motifs and designs, you are sure to find many accessories to suit that style here. The customer service and help is excellent in store, definitely worth checking out if you are in the area

This store is just beautiful! A collection of furniture carved out of wood…read more Everything in it is like a piece of art. Sure, it is expensive, but the pieces are well worth it if you can afford it. The service is great and friendly, taking the time to explain what kind of wood is used and the technique that is used. Even if you aren't planning to buy anything I would suggest you go in and view the beauty.

Hello Ashley's Shoppers,…read more I'm going to tell you a story about why you should NEVER shop at Ashley's furniture again. In July of 2017 my wife and I went to Ashley's Furniture at 1959 FX Sabourin, Saint-Hubert, Quebec, looking for an everyday use hide a bed solution. After speaking with the sales rep we decided on getting a cabinet bed. We also bought a two-seater sofa. We were told that it would take 6 or 8 weeks for the cabinet bed to arrive as each one was hand made. We felt it was a long time to wait, but we figured the trade off for good quality would be worth it. As the cost of the cabinet bed and the sofa was over $2000 and we were also in the midst of costly renovations on our home, we opted for a payment plan with the "Ashley's Card" which was enthusiastically suggested by the sales rep. More on their his later. Everything seemed fine. There were a lot of other nice items in the store and my wife and I talked about coming back again. That will never happen now. The first problem happened two weeks later when a rep from Ashley's called my wife to inform her that we could not get the two-tone model that we chose as it was no longer available, which is odd because we were told that they are all hand made, so unless those hands are no longer available I don't see what the problem was, but in order to speed things along we just accepted it. Finally the cabinet bed arrives at around the 8 1/2 week mark. However it was delivered with significant scratches on the side panels. The delivery people suggested, rightfully, that we refuse the delivery so that the damage can be addressed by Ashley's, and that the store would contact us about it right away.. A week went by and we received no contact so we called ourselves and were told that Ashley's would repair the damaged unit and send it back to us. This was a problem for me because now the item that we would be receiving would be a refurbished item for which we were paying the cost of a new one. We requested that either we receive a new unit or a price reduction. The rep from Ashley's then said that they would send us a brand new unit. THIS WAS A LIE. The damaged unit was sent back to us 3 weeks later, with the damage fixed but clearly not a different, new, unit. But in the interest of just getting this resolved, I decided to let it go. But wait! There are more problems! While putting the bed together the delivery men discovered that the base and cabinet didn't fit together properly. This time the delivery guy suggested to accept the delivery and that the store could send someone to fix it otherwise it could take another 8 weeks. So I agreed to accept he delivery (bad idea) on the promise that Ashley's would send someone to fix it in the next couple days. A week went by and I didn't even get a phone call. Finally I call myself and Ashley's arranges to send someone. Another week later the repair team finally shows up at my house to inspect the item only to discover that it cannot be fixed because of additional damage caused by when the original damaged panels were repaired. I was told that a report would be filed and I would be contacted by Monday. Another week and a half went by and I still didn't get a phone call. They are REALLY bad at following up. So finally I called them back myself. By his point I was pretty furious. I'm a really busy guy and I have a newborn baby at home so my spare time is pretty thin and quite valuable to me. 3 more weeks of back and forth calls with no sign of what should be a very simple resolution. Just send a new bed. Let's cut forward to another month+ of me playing phone tag with Ashley's just trying to get a resolution. Meanwhile the payments on the cabinet bed that I still cannot use have started. THIS IS THE IMPORTANT PART! I mentioned earlier that we had opted for the payment plan with the "Ashley's Card", something I would normally not do, to avoid creating a financial strain due to ongoing renovations on my home. I only found out afterwards that the payments are not actually made to Ashley's. Instead the payments go to a company that pays Ashley's upfront for the furniture cost, and then collects from the buyer.This is also why their customer service is so bad. THEY HAVE ALREADY GOTTEN PAID, SO THEY DONT NEED TO HELP YOU. And if you refuse to pay as a pressure tactic it will not hurt Ashley's. It will damage just your credit rating. I was finally told the week before Xmas that the store manager decided to have a new bed ordered, but that it would take at least another 3 weeks. It has now been more than six months since I made the purchase and at least 3 payments have been made My hope is that by posting this story to social media, Ashley's will respond in a responsible and appropriate manner that is relative to the situation. If that happens I will update this post with those results and we can have a happy ending to this mess. If not.... I look forward to your response Ashley's.

Will never buy there again…read more Delivery was many weeks late. Furniture delivered was damaged. Still did not get replacements 4 months later. Customer Service is pointless. No one is willing to help. Numerous calls without results. Do not buy at Ashleys St-Hubert.

Closed? Drove by today and all the windows were papered up with a sign that says working on sewers,…read morebut other stores in the same strip are open. Also, the Quebec location seems to have been stripped from their potterybarn.ca website. Anyone know anything?

Worst customer service I've seen…read more We ordered a table (and few things) and we asked for their return policy. They told us there was no document about it in store at that time. So we asked if there was any charge if we cancelled something during the next week. They told us it was fine. 6 days later, I call to cancel the table and they told me it's impossible because the return policy is 5 days max. So, I think, OK, I'll explain them and they will respect what they said but NO ! They want to charge 25% restocking fee ! (for a 1k table, it's 250$) After 2 weeks lost at trying to make them realize it's their obligation to respect what they said, still no success. Next, I'll send them a demand letter and I'm going to small claims court with this case. Oh yeah, we asked the order to be shipped to us only 4 months later (since we were moving) so they have 4 months to sell the table to any customer ... and still they stick to their 5 days policy.

Dismal company with terrible customer service. Beware of their 25% restocking fee. Crooks.read more

Coming here post lockdown, we expected a difference and having gone to the other locations…read more(Boucherville & downtown), we sort of knew what to expect: hand sanitizer upon entering, masks to be worn and (for some reason) a piece of paper to sit on should you want to try to sit on anything (meanwhile you're free to touch absolutely everything with your hands, that have supposedly been sanitized - which nobody at all is supervising). I think the most frustrating part, though, was needing some help and seeing all THREE reps trying to hang a painting, just socializing (loudly) like nobody was in the store - and no masks. As if the rules applied to indoor business just didn't apply to them? I have as little interest in coming back to this location as these ladies had in their customers.

Après avoir acheté des dizaines de milliers de dollars chez Maison Corbeil et jardins de ville au…read morefil des années, notre relation d'affaires s'est brusquement terminée cette année après une expérience horrible d'achat de meubles pour notre salon. Multiples erreurs de livraison qui nous ont laissés avec des meubles incomplets dans notre salon, non fonctionnels pendants quelques semaines parce que nous avions donnés nos autres meubles, livraison de certains articles non conformes à notre commande initiale, et la " cerise sur le sunday ", un manque total de service à la clientèle, alors que chaque personne à qui nous avons parlé nous a laissé poireauter pendant plusieurs semaines, en nous promettant des corrections, mais sans jamais faire de suivi, nous forçant à les recontacter constamment. Pour finir pris avec les produits, parce que l'entreprise refusait de corriger la situation ou de reprendre les produits non-conforme, à moins d'accepter d'être remboursé sur seulement 50% de la valeur. I.N.A.C.C.E.P.T.A.B.L.E.

DO NOT BUY FROM THEM , I ORDERED A BEDROOM SET 3 MONTHS AGO and still nothing delivered, The most…read moredisturbing part is the worst after customer service ever, no answers to emails after 3 msgs in 2 weeks, hang up on you in the middle of the call when your trying to get a delivery date and never send you your item. shop somewhere else ....BUYER BEWARE, THE HAVE dozens of salespeople hastling you in the stores but no customer service after delivery, maybe they should take those ball-busters in the stores and make them answer email and call instead of walking around the stores hastling customers!!!

Advertised as "Quebec's first living house", Archipel specializes in wellness and lifestyle. It is…read morean innovative shopping experience, when we first entered it reminded us of an Ikea maze as we walked through a huge garden and botanical section indoors that eventually lead to an outside space filled with more plants you could dream of. There's a huge variety of greenery, flowers, trees and anything you need to landscape the perfect garden. There also have all the accessories such as pots and supplies one would need. Once we're back in the main building, there is a immense selection of patio/garden furniture but also living room decorations, vases, knick knacks, cushions, throws, candles, scented air purifiers and that type of thing. There is all sorts of cookware and kitchen decor/appliances and a HUGE area dedicated to bbq and grilling. Archipel has the best selection of bbq gear we've ever seen, there's the complete collection of Traeger pellet grills and accessories, wood pellets, spices, etc. There's also an exclusive Giant Green Egg section, Weber, Broil King and dedicated area for specialty pizza ovens or flat tops. You will be in heaven if you love to grill as the selection here is better than BBQ Quebec or other hardware stores. Those who are looking for modern outdoor furniture, there are many quality pieces to be found here. I was surprised as most items seem to come from France or other part of Europe - the prices as you can imagine were quite high. To give an example, a basic zero gravity recliner chair that normally retails for under $100 at any Walmart or hardware store, is instead sold for $500 here. The zero gravity chair has the same function but is made in France. Outdoor furniture sets will range in the $3000-5000 price point. Items here is on the high end, both in the feel and quality - there's also a small grocery section with both refrigerated and shelf stable goods. Perfect spot to find a unique gift. The last part of the store near the exit is a giant animal/pet shop. There's the most complete selection of food and animal accessories I've seen in a large surface store - they even sell fish, small reptiles, birds and critters (gerbils, rabbits..). Although it looked closed when we went, there is a dedicated pet groooming room with full services advertised on their website - make sure to reserve if you want any special care done to your pets. A truly beautiful store, we spent over an hour admiring all the selection - sadly didn't buy much as everything is so expensive. If you are in the market for luxury, high end and imported goods, I would recommend Archipel, but otherwise not to replace your other big box stores.