There is a reason why Mainstreet Pediatrics has 5 stars all around, in a sea of Pediatric practices that have an average of 2.5 Yelp ratings. In short, Mainstreet is one of a kind, and is the ABSOLUTE best Pediatric practice I have ever come across.. if you have any doubts about switching or giving Mainstreet a chance, here is my suggestion: CALL THEM :) I will save you lots of heartache wasting your time at another Pediatric practice - your children deserve the ABSOLUTE best, and in my extensive research and experiences, Mainstreet is that. They are the BEST. Learn from my experiences below, save yourself the drama and years of feeling unhappy with going to a different provider... just go to Mainstreet :). You are free to read why Mainstreet is the best below, or you can stop after reading this paragraph :)
I recently switched from a provider that was 'old-school' and 'my way or the highway' (BTW 99.9% of providers are like this in Colorado), and found Mainstreet on 11/5/2020. My experience with the old provider was awful, and truly I was never happy with them from the getgo but felt it was more painful to switch in the 4 years I've known them, so I stuck around until they made me cry (long story) and was forced to look elsewhere..
Going from such an average provider to Mainstreet, the differences were so stark:
1. THE PEOPLE: Oh my goodness. The front desk staff (the ones I've come across at the other provider needed a hug they were always overworked and rather unpleasant) are SO helpful and quick to reply to my texts: they even followed up two days on Monday to see how my children were doing after we saw them on a Saturday. And let's talk about the providers: they are the SMARTEST and attentive. Usually smart people are not nice people... let's be honest, you know what I'm talking about. But these Mainstreet providers are both incredibly smart AND kind. But my favorite thing about them (and I've seen 2 so far, and interacted with one oncall provider so 3 total) is that every single one are so compassionate, kind and caring. I can tell that they genuinely want to help my family, and do not have an ego despite their success. I come from a family of MD's so I get it: the medical community can become jaded from seeing things or needing to have a chock full schedule to make any profit... but I'm telling you, Mainstreet providers DO care.
2. I don't have to wait for a nurse to call me back (usually hours) if I have a question, at Mainstreet I can text 24/7 (yes I texted them at 9p and the oncall Doctor was messaging me through a secure portal). I understand that this is common in Colorado, but at Mainstreet you are a priority and they do their best to get back to you within 15 mins or less (this is my experience).
3. I can text them with any questions - I'm a big texter, and I've only spoken to them on the phone a few times but it's been amazing for me to text: to set apptmts, to confirm test results, to communicate with the Dr., ask questions about medication
4. They provide home visits, telehealth and in office visits: my whole family was really sick two weeks ago and we did a telehealth visit in the parking lot (facetime) then the Dr. came out to check out my kiddo's ears as they had ear infections. Then we did covid tests - this was ALL out in the parking lot. This is remarkable - at my other provider, we would have had to wait (most likely they were running behind) for the kid's apptmt IN the office, which with two kids under 4 it is challenging.. and COVID tests done right there (for myself too)? Trying to schedule a COVID test takes literally 5 days at the earliest, I did it the same day and got my results within 2 days.
5. We had the opportunity to go to the office last week - it is EVERY human's happy place. Not just your children's! They have a tv in every room, a beautiful fish tank, multiple toys, seating for small children... it is a HAPPY place! The room we were taken into was very efficient: everything you needed was in the room (my daughter had to be taken outside to weigh on the big kids scale). I had to change my 10 mo old's diaper and they had DIAPERS AND WIPES FOR HIM. WHAT? This part almost made me cry - they try to make it easy for caregivers and have thought of everything... how thoughtful. how KIND!
6. My 3.5 year old has suffered from chronic ear infections, she had 3 Dec 2019, Feb 2020, March 2020: the old pediatric group didn't even suggest ear tubes (the main thing they look for is resistance to antibiotics OR 3 ear infections in a 6 mo period). They let my daughter's care slip through the cracks, and I had given birth to my 2nd on Dec 2019, so wasn't able to connect the dots. My daughter went to Mainstreet Pediatrics for another ear infection, and after being resistant to Augmentin and listening to me rattle off the number of ear infections she's had, they were a) VERY sympathetic and b) said, Mama, it's time for ear tubes. I was so happy to hear that.......!!!! read more