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    Castle Pines Pediatrics

    5.0 (5 reviews)

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    5 years ago

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    5 years ago

    Such a great Dr's office culture. Kindness and efficiency are hallmarks of the doctors. Thank you for doing it right!

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    Lone Tree Pediatrics - Dr. Debra Berry

    Lone Tree Pediatrics

    3.2(50 reviews)
    4.0 mi

    We were in a time-sensitive situation and only needed a single signature from our pediatrician…read moreconfirming our son has an up-to-date physical so he could participate in a same-day basketball tryout. We emailed the form at 9:30 a.m. and politely asked if it could be returned by 2:00 p.m. Understanding that offices are busy, we felt 5.5 hours for a simple signature was reasonable. After receiving no response, we called multiple times to confirm the email was received. Four calls later, including being placed on hold twice until the calls disconnected, we still had no answer. We ultimately drove the form to the office in person. My wife then waited 45 minutes in the lobby, during which only one patient checked in, and we still did not receive the signature. We understand that medical offices are busy, but responsiveness and basic communication matter -- especially when it involves kids and time-sensitive school or sports requirements. Unfortunately, this experience has led us to look for a new pediatrician for our three children. I would encourage others to consider the importance of communication and responsiveness when choosing a provider.

    We have been with this pediatric practice for over a decade and truly value the medical care…read moreprovided by the clinicians, who have always been kind and knowledgeable. However, over time the overall experience has changed, and unfortunately not for the better. The practice now feels more focused on growth and volume than on patient experience. Appointments often feel rushed, wait times are much longer than they used to be, and customer service no longer has the personal, family-centered feel it once did. While I understand that continued growth is a sign of success, it also seems the practice has become too busy to maintain the level of attentiveness that initially set it apart. Clearer communication, improved scheduling, and a renewed focus on patient experience would make a meaningful difference. I hope this feedback is received in the spirit intended, as we would love to see the practice return to the caring, patient-first environment it once had. Example would be our appointment for flu "mist", which was communicated at the time of the appointment scheduling. We showed up and the MA seemed rushed and annoyed stating they are out of the mist and have to administer a shot. She was far from patient with us as we decided on this change; quite rude, actually. Additionally, we made a 7:50 am appointment, showed up on time, went to the room, and had to step out twice to ask if the doctor was coming. By 8:30 am there was no doctor, no authentic communication as to why we are waiting so long, and we left without being seen. We've been passed through 4 different doctors in our time here, and are considering a switch. I'd say since 2020 we've felt more like a number to get in and out the door. Not impressed anymore. 3 stars for the service we enjoyed and remember from the past. Zero stars for the past few years.

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    Lone Tree Pediatrics - Dr. Emily Vangeti

    Dr. Emily Vangeti

    Lone Tree Pediatrics
    Lone Tree Pediatrics

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    Ridgeline Family Medicine-Castle Pines - Parking lot photo

    Ridgeline Family Medicine-Castle Pines

    2.6(38 reviews)
    0.1 mi

    My husband's doctor was extremely rude to me when I was advocating for my husband and his new care…read morearound a new diagnosis. He was dismissive of me and extremely closed minded when we addressed a dietary concern. We asked questions about how current meds may need to be considered and laughed at us for the suggestion. He is extremely arrogant.

    I hate to be writing this review, but I feel an obligation to let other people know about the way…read morethis group operates. First, I'll say, the actual physicians were good. Michelle Traver was my primary care manager for several years, she was great everytime I dealt with her. Their administrative team, however, is endangering patients' lives. I tried to schedule an appointment to get a lifelong medicine prescription renewed. It's eliquis, which keeps my clot prone blood from clotting, which is a chronic condition for me. I had run out of medicine, because I didn't know the rules about expiration of prescription. I'm not a medical person so how could I know that? They offered an appointment in two day, but then reiscinded that because it had been a few months more than 3 years since I'd been in so I was now a "new patient." Again, how am I supposed to know about this 3 year "requirement". The earliest "new patient" appointment they offered me was more than a month away. Couldn't have cared less that I was at significantly increased risk of stroke and pulmonary embolism without the medicine. When I called back to get the details about the appointment, they had cancelled it, without even the courtesy of letting me know. They then tried to offer another appointment more than 6 weeks away. Kaitlyn (sp?) staunchly refused to consider an earlier appointment, refused let me talk with an actual provider, or anyone higher up the chain. She either didn't understand the urgency of the situation or didn't care. Either is unacceptable for a medical provider. I finally called the original prescriber who is an interventional radiologist with a different practice, and they got me medicine that same day, warned me of the danger of not being on the medicine (I know!) and commented on how dangerous Advent's response was. They actually understood the risk, and cared. I'm switching PCMs because of this. I'm not putting my health and my life in the hands of an organization that doesn't care about it. I think other people should avoid this practice until they fix their administrative staff problems. I get the value of following administrative guidelines, but that should end, or at least be escalated to someone who can override the bureaucracy, if the situation warrants. Advent's admin staff are anchored to bureaucracy to such a high degree that it endangers their patients.

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    Ridgeline Family Medicine-Castle Pines - Kristine Rinn, FNP

    Kristine Rinn, FNP

    Ridgeline Family Medicine-Castle Pines - Michelle Traver, PA

    Michelle Traver, PA

    Ridgeline Family Medicine-Castle Pines - Jason Chu, MD

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    Jason Chu, MD

    Pediatrics 5280

    Pediatrics 5280

    3.4(55 reviews)
    7.1 mi

    We had a terrible experience with Dr. Jones-Bamman. My son had some horrific chest pain that kept…read morehim out of school for a year and a half. Caitlin did a great job at first trying to think through the cause and when she couldn't figure it out, she didn't just suggest but told me to move on and force my son to go to school and ignore his pain. We decided to pursue some other avenues and needed a 2nd opinion. We went to Dr Bouzarelos who helped me think through some options. Under the notes, I saw Caitlin tell an admin that a 2nd opinion completely undermines the patient-doctor relationship. Once she heard I saw Dr. Bouzarelos, she called me at work to re-enforce her thoughts. I called the office and asked to switch our primary care physician which Caitlin wouldn't allow. She said that if I wanted to switch, I don't believe in their practice and I was not allowed to see anyone in their practice. I was left without a primary doctor overnight in the middle of a medical emergency. Fortunately, Partners in Pediatrics understood my emergency and got me in right away. They encourage 2nd opinions and would love to hear if I have any other ideas. My son's chest pain has been resolved and we continue to partner on his care. I hope the more senior physicians at 5280 learn from this review and coach the newer doctors. A few other things: I know Caitlin only worked a couple of days a week. Since they won't collaborate across physicians, I often had to wait several days to get any answers back. The front office can be pretty difficult. None of this really mattered to me until I was in a true emergency. I suggest finding a great pediatrician because when your child is chronically sick, it can be very difficult to manage.

    Super thoughtful and thorough. Hear your preferences, concerns and offer various approaches and…read moreopportunities. Easy to schedule appointments. Have loved every doctor we have worked with.

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    Pediatrics 5280 - Centennial office

    Centennial office

    Pediatrics 5280 - Outside of Castle Rock office in Castle Rock Adventist Alexander building

    Outside of Castle Rock office in Castle Rock Adventist Alexander building

    Pediatrics 5280 - Front entrance-Centennial office

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    Front entrance-Centennial office

    Castle Pines Pediatrics - pediatricians - Updated May 2026

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