Do not bank with this criminal organization! They are thieves and will never do anything to take…read morecare of their members. I've been with them for 10 years and had all of my money stolen from someone hacking my Kroger account. I let them know within minutes of it happening a week ago, have filed a police report and the detective is pressing criminal charges for this fraud and Kemba is saying they wont even begin investigating for 10 business days from being reported. Terrible service. Really disgusted with this whole organization. Don't trust them with your money they will NOT protect it.

The web site is horrible and nothing is easily accessed, if you use them I would suggest using only…read moresnail mail for communications do not opt for on line only. Phone calls work but to be honest the customer service was slow and not easy to understand.

Beware do not bank at any fifth third location or use any of their products to finance a car or…read morehome. If you have any issue or need their assistance good luck. They don't care about your issue and it will literally take them 2 weeks for them to get the simplest task complete. Please save yourself the pain. It is worth paying twice as much interest to deal with another lender or bank that is how bad Fifth Third Bank conducts their business and customer issues.

Vickie Neltner...........took 7 days to return a phone call....blamed a trainee using her desk so…read moreshe could'nt check her vm's she said.......I found out from one of her co-workers today, she was able to check those vm's anytime from anywhere on any phone.....Then texts me and says I'll call you back in a few........50 minutes later.......no return phone call........don't use 5th 3rd for a mortgage, their unprofessional......check US Bank none of the easy lies will have to be dealt with.....stay away from 5th 3rd for a mortgage

Brian at Eagle Finance in Latonia, KY is the best! Very personable, always available and answered…read moreall our questions.

From the owner: At Eagle Loan Company, we provide fast loans between $1,000 and $10,000. In many instances you can…read moreget your money the same day. Our easy online application process allows you to begin the loan process from the comfort of your own home, or feel free to visit us in person. We're committed to great customer service and will take the time to listen and understand your unique situation. Our goal is to deliver affordable payments tailored to your needs. With 25 years of experience, we can make your borrowing experience fast and easy.

I went there to get change for a $20 to wash my car. They refused because I don't have an account…read morethere. I have many accounts at a bank and a credit union but they weren't close by. Another bank nearby did not have a problem giving me change. I will not be a customer there in the future. Poor customer service and bad advertising for future customers!

I've been with Stock Yards Bank most of my life. First in Louisville and now in Cincinnati. They…read morecombine modern techniques with old fashioned customer service. Their branches are small, and their employees take the time to get to know their customers. I don't go in terribly often but the staff always knows who I am and has a welcoming smile on their face. Even better, they waive ATM fees! Whenever I've dealt with loans or other issues, their management has always been top-notch in making sure that every detail is taken care of. They don't try to upsell me on their other products, either. Very customer focused!

Not great customer service. They take forever to answer or don't without following up. I also had…read moremy car loan set to be paid the same day of each month for multiple years and they said it was late multiple times, but I never received any notification or email stating it was ever late. Go somewhere else

I really want to counterbalance the poor reviews from other customers, whose experiences were…read morecompletely opposite of what I have experienced with TruPartner Credit Union. I've been banking with TruPartner since 1981 (when they were Cincinnati Central Credit Union), and the staff have always been super friendly and helpful on the phone and in person. Their rates on CDs and loans have also been very competitive. In general, I prefer credit unions to banks, and, based on my interactions with TruPartner over 40 years, I would definitely recommend them.