1 STAR. ABSOLUTELY TERRIBLE. DO NOT WASTE YOUR MONEY HERE.
My company trip has had me staying at MainStay Suites for nearly TWO MONTHS, and I can honestly say this has been one of the worst hotel experiences I've ever had. This is supposed to be an extended-stay hotel, yet the staff seems completely incapable of providing even the most basic level of hospitality.
We have repeatedly begged for room service and basic room upkeep, and despite staying here for nearly two months, we still haven't received the service we have been asking for. We shouldn't have to constantly chase hotel staff for things that should be part of a reasonable stay.
The hotel is dirty, smells bad, has painfully slow Wi-Fi, offers virtually ZERO worthwhile amenities, and somehow manages to overcharge guests while delivering an experience that feels like the bare minimum isn't even being met. What exactly are we paying for?
The NEW MANAGEMENT has made this place even worse. The staff is consistently unhelpful, customer service is awful, and management seems to have no interest in addressing guests' concerns. The manager we dealt with was extremely rude and unprofessional instead of actually trying to resolve our problems.
Honestly, I suspect any of the positive reviews people see are from when the previous staff and management were running the place. Based on our experience, those reviews do not reflect the hotel we're dealing with today.
After nearly two months here, we have had more than enough time to see how this place operates. The lack of cleanliness, poor communication, terrible service, slow internet, unpleasant smells, and lack of basic amenities make this place incredibly difficult to recommend to anyone.
If you're looking for a clean room, helpful staff, decent amenities, reliable Wi-Fi, or management that actually cares about its guests, LOOK ELSEWHERE. Especially if you're traveling for work and need a comfortable place to stay for an extended period.
A hotel shouldn't have to be begged to do its job. We gave this place plenty of time and patience, and the experience has been consistently disappointing. Save your money and find somewhere that actually respects its paying customers.
Absolutely unacceptable. The current management needs to take a serious look at how this hotel is being run. read more