Great same day service ata reasonable price…read more They had good communication too and even told me how to do a Different Job.

$35,000 DISASTER FROM A SIMPLE CLOGGED TOILET!!!…read more We called "Emergency Plumbing" with a clogged toilet in August 2024. After their plumber visited us, we ended up with THREE ROOMS DESTROYED BY WATER AND SEWAGE, costing $35,000 IN REPAIRS that took SEVERAL MONTHS, and then later getting dropped by our brand new homeowners insurance due to the claim! "Emergency Plumbing" happily took my several hundred dollars in payment for "clearing the clogged toilet". They have offered no recompense for causing our massive loss. But, to their credit, they did say "sorry" a couple times. THE FULL, DISGUSTING, DANGEROUS, SAD STORY: In August 2024 I called about a clogged toilet I couldn't plunge clear. They were able to schedule a plumber for early in the morning. The plumber arrived, and first wanted to see my septic tank. He started to hand dig a bit towards the tank. A minute of digging got nowhere, so he decided to come inside and look at the toilet. He tried an auger to clear the clog, to no avail. So, he asked to see the sewer cleanout. We went to the basement, where things were about to go DANGEROUSLY BAD. We located it above a ceiling tile in the finished basement. He held a up small garbage bag and opened up the cleanout... A FIRE HOSE RIVER OF SEWAGE immediately began to spray out onto him and our finished basement. He panicked and asked for garbage cans / bags to catch the sewage river. My wife brought down some large utility garbage bags. The plumber and I held up and filled about 3-4 large bags of sewage over our heads during the next several minutes before the flow finally stopped and he could cap off the cleanout. He reassured me by saying, "sometimes stuff like this happens". We were both drenched in sewage from head to toe. Some had splashed in my eyes and mouth. He started to hand mop up the large sewage puddle with some paper towels. I told him "don't bother, this all will need a mitigation company". He replied, "all you really need is some soap and water". Ummm no. We dried off, shedded clothes and went back upstairs. The toilet still wouldn't drain, so he said he'd drive back to get the larger auger. He asked if I had any toilets upstairs, and I replied yes. He said "OK, you can use your upstairs toilet and shower, just don't use the clogged one down here". He left and I started to shower. After showering I came back down to the main floor to discover that SHOWER WATER WAS GUSHING OUT OF THE TOILET INTO OUR BATHROOM AND HALLWAY!!! More fun! In the second panic of the day, I tried my best to dam up the NEW RIVER OF WATER now FLOODING my main level hardwood floors. I ran downstairs to see even more water now soaking many ceiling tiles and raining onto the sauna and floor. I called the plumber and the head plumber agreed to come join the fun. He arrived, I explain the scene, and he said "Oh no, he should never have told you to use the fixtures upstairs". Oh no! The first plumber later returned with the larger auger. They managed to clear the clog with it. They did some hand mopping up of the now destroyed first floor powder room, hallway, hall closet, and living room. They asked for a check for several hundred dollars, said sorry for the problems, took my check and left. The next day we opted for a water & sewage mitigation company, rather than the plumber's recommendation of "soap and water". Over the next couple days, my wife and kids truly enjoyed watching the hardwood floors, powder room, drywall, and finished basement get ripped out of the house we had purchased just months before. Then we had four days of loud industrial fans and dehumidifiers to hopefully prevent any mold. Then a few weeks enjoying a half ripped apart house, no working first floor bathroom, rough hardwood cuts, nails, etc. Lots of fun for kids and wives alike. The insurance claim process and reconstruction took place over the next couple months. We had to cancel our Thanksgiving party, as we were still wrapping up the rebuild by then.In the weeks after the plumbing adventure, I texted and called the plumber, hoping to get some recompense for this disaster, maybe cover my insurance deductible, maybe even my money back? We talked on the phone once and I made my case. He didn't offer anything at all. Haven't heard from them since. I would love to avoid going to court and just have them do the right thing, make this right for a family of four whose second half of 2024 was ruined by their work. Does anyone stand by their work anymore? 0 STARS - CANNOT RECOMMEND FOR ANY PLUMBING WORK. Maybe the head plumber is good? But whatever junior plumber they sent to unclog my toilet basically destroyed much of my new house. They were arrived on time and were friendly to talk to, though, tiny bonus points for that. ONE QUARTER OF A STAR

Weather sub zero, a foot of new snow Rechel Septic Systems drove 30 miles and repaired our 50 yr…read moreold septic system. Kyle and his group were highly recommended and definitely lived up to their reputation - TRUSTWORTHY professional, cost within the researched price range, scheduled the date I requested arrived on time. Their truck did not rip up the yard and plants, most importantly job done! Did I mention I was in a different city .....he sent me photos of the procedure Ten stars for Kyle and Rechel Septic

We've used Rechel before for repairing some really old pipe going from our 1950 house to the…read moreseptic. They've come out to pump twice as well which is fast and convenient, and did a jettison/flushout to help our septic field limp along another year or so. However, our most recent service by them was full septic tank replacement because we had a major failure due to age and location. I was pleasantly surprised by the cost, as every homeowner with a septic system fears the replacement someday. Within 2 weeks they had the plans and permits, and installed the new system in 1 day. Even though it's painful to do a major home repair. Rechel added thousands of dollars of equity to our property and did it in a timely manner and with good service. Highly recommended if you need something done beyond routine pumping too.

Gino and Saul were great! They fixed a leaky/dripping shower faucet with a quick response on a…read moreSaturday and explained everything in detail. They were able to save the fixture and in turn saved me a lot of money. Very professional and courteous. I would highly recommend them.

Prompt. Addressed the concern clearly and work was well done best we can tell. A bit overpriced for…read morewhat was actually done though.

My wife owns a two multi-unit buildings in Pilsen Chicago and has a long time plumber with whom she…read moregrew up. He is an incredible tradesman and always our preferred choice where his services are warranted. We, however, live in Winnetka and this is outside "Armando's" service area. He, however, recommended HT Strenger to us and we are extremely happy that he did. We experienced a leak behind a kitchen wall that another vendor purported to fix yet to no avail so this was a re-do. David of Strenger reported precisely on time and opened the wall as if he was instead a laproscopic surgeon, unlike the previous failed vendor whose access hole/port was four times larger and created a mess that required the acquisition of a drywaller and several hours of collective inconvenience. The first failed plumbing contractor billed in 15 minute increments and, if I am not mistaken, so did Strenger, with the difference being the former's "efficacy coefficient" was zero. Stenger's work lacked the haphazard, sloppy and careless inputs of the first acquistion, one of those "always on the radio" suppliers whose name a collegue supplied, and who regretfully I called, as the job seemed perfunctory to say the least. Unfortunately, my belief of the strong inverse correlation that exists between a company's propensity to run obnoxious radio ads and its tendency to screw up the simplest job remains. Neither my wife nor I believed it necessary to ask a real plumber for a more proximate recommendation ("Armando, who would you hire if you lived up here" was indeed the targeted vernacular) but such is the world in which we now live. Another reviewer apparently thought it strange that the company requests "five star" reviews post completion. David made the same request but I construed this not as a plea of desperation inasmuch as affirmation that one would be forthcoming IF and only IF, we felt comfortable rendering such. Strenger's management, unlike the radio advertisers, seemingly understand that loyality, and the ability to thus eschew spending thousands of dollars or whatever these others pay on psychobabble laden. platitude filled ads, comes from telling customers what you will do and for how much, doing it as promised and then billing appropriately. We now have two favorite household plumbers with Strenger being our preferred provider up north. It's just a shame, however, that it takes typically two suppliers, both requiring remuneration, to acquire one good outcome. Strenger made write all that was wrong and I am very grateful for its excellent work. You will be too.

Similar to the review from August 2025 - Had HTS rod my main sewer line. Was told that the charge…read moreis $275 for first 30 minutes plus $105 for each succeeding 15 minutes (2 man crew - again, seems excessive for simple rodding). From the time they arrived to the time they left was 1.5 hours. Somehow an "extra" 15 minutes was added on though my doorbell cam clearly shows when they arrived and when they left. I called the office and they said that time starts when they arrive, not when they start work. I disputed the timing and was told they could pull the GPS records from the trucks and the tech's phones. I asked them do so to justify the extra charge. No response - 3 weeks later. I used HTS on complex work in the past and they always did good a job, but I would never again ask them to something of this nature. They're over market priced, shady time keeping practices and poor customer service. Update: Didn't mention that somehow they slipped in a $75 "camera fee" that wasn't mentioned when I called before the service. HTS did call me (left a vm) and stated that they checked their records and the "timing was slightly different" from what I reported. It was enough to run into the next 15 min. window because they start the clock when they arrive, not when they start work. Wholly unsatisfactory all around for me. As stated above, they're not the right contractor for this kind of work.

Great firm - used the yelp project app and got contacts for my small sink job quickly. Excel was…read morevery responsive from the outset and worked around my work schedule. Very thankful that my under sink water heater is no longer leaking / I had given the college try with 4 trips to home depot and Lowe's to no avail. Luke showed up and fixed me up in 30 minutes - was courteous and polite. Very reasonable price - thank you so much Excel, will see you again soon!

Owner called me and we worked out what a reasonable amount was for the repair. He was a nice guy…read moreand I appreciate that he followed through.

Sent a message the night before and they came out the next day to help solve our clogged kitchen…read moresink. They were knowledgeable, affordable, friendly, and gave us tips to prevent it from happening again. Thanks again.

Thanks for the reply to my facebook review (and then blocking me). With a project coming up, you…read moreguys made it easy for me to rule out one company (guess). I will gladly spend my money elsewhere. Regards, Matt

I don't write reviews that often anymore, but these people were polite and worthwhile putting a…read morereview out. For one there are a lot of bad plumbers - notably the other people I used who were not only terrible but actually threatened me and tried to get paid for doing a horrible job. Where ex stink both knows their stuff, is fairly honest and what they intend to do, and actually deliver on it. I actually had a situation after hours where they were very straightforward and recommended me things to resolve the situation so that they would not have to come out for the dispatch. To me, that represents ethics and integrity in business. They absolutely could have shut up a dispatch and come out to make extra money but instead the perspective was: here's the fix for you here's what I recommend you do call me back if that doesn't work. These are the kinds of people I will call back to do more work. This Is the kind of service that is deserving of work. Not random review farms which we know a ton of businesses do so that they have a good rating on yelp. Their prices are also fair, and they actually do fix problems and not just put a Band-Aid over it. 5 stars. I do not know that there's anyone else I would trust for plumbing anywhere around the McHenry area.

Would not recommend this company, I've been a customer for 3 weeks which is how long their work…read morelasts. They rodded our main line when we had water coming up from our basement drain and less than a month later we have water coming up again. I called to have them come back out and they wanted to charge full price again. The last time we had the main line rodded we used a different company, and it lasted over a year. This place either has shoddy equipment or does half the job so they can charge you for a full service call later that same month.

Immediate response from Noel when I had my project request…read more Aldair and Peter did exceptional work when they replaced shower valves with new shower fixtures in both of my bathrooms. They cleaned up when they were done with the job. The team was accommodating when scheduling the work based on my work schedule. The price was fair for the extent of the work done. I will definitely be using this company for any future plumbing needs!.

Aldair and Peter were excellent workers . The work is superb . The walk looks beautiful the shower…read moreis perfect. The price is very fair . They worked for 3.5 hours . We requested valve replacement either fixtures was the service we requested and they completed perfectly. I would get them for other services if needed. Noel the owner is very nice accomodating with our work schedule . They clean up all the mess from the work and are very respectful of your home . Thank you for this wonderful job!