Summary: I absolutely recommend this vet. They are so kind, accommodating, caring, and take the…read moretime to explain things to you. They don't rush you through and they take time to ask if you have any questions. Connor Dougherty, DVM was the veterinarian I met with at the first visit and it was his demeanor and kindness that made me switch our dogs to this vet. He also did my yorkie's dental procedure (see experience below) and has been wonderful in the aftercare. The front desk receptionist is so kind, professional, and caring as well as all the staff I've interacted with in just a few visits thus far. Detailed Personal Experience: I recently got a 2nd opinion from this vet on my almost 9 year old yorkie's (Ollie) teeth and decided to transfer both of our dogs to this vet. They are so kind and accommodating, give you opportunity to ask questions, don't rush you, and take the time to really explain things and ease your concerns. Ollie had his teeth extraction procedure done on October 5, 2023 and it went well. I was so nervous as this was my first time leaving him at a vet and first time with him having a procedure (his neutering was before I rescued him). They really helped reassure me. They called during the procedure to inform of more necessary extractions and provided updates on how he was doing. When I picked him up, Jenna (Vet Tech) did a wonderful job of explaining aftercare instructions and answering our questions. One of their Vet Techs (I'm sorry I don't know their name) told me how she wrapped my Ollie in a blanket and cuddled him when he was waking up. I had a hard time not tearing up and it makes me emotional as I write this, to know that they cared for my baby in the most compassionate and caring way. I called today with concerns about coughing and they explained it's pretty normal due to intubation during procedure to have some irritation or soreness in the throat for 24-48 hours. They said they were going to call today (Friday) for a check-in and I beat them to it with this call and that they'd reschedule the check-in call for tomorrow (Saturday). So incredibly thankful to Marschall Road Animal Hospital for taking such good care of my Ollie.

They did a fine job (I had to euthanize my cat) a few weeks ago however I was greatly disappointed…read morethat they didn't even take the time to send a sympathy card. Previous veterinarians have always sent a sympathy card when this stressful time occurs. I have kept all of my cards from previous pets and they really do mean a lot.

I took my pets here for 4 years and was happy with the care they received until this year…read more During this incident, front office staff told me I couldn't speak with a veterinarian if it wasn't the one that I took my cat to recently. Dr. Bush wasn't in that day and I needed help as my cat was very sick after starting a new medication. I begged to talk with any Dr. on staff or have someone call me back before the end of the day. I was told point blank "it probably won't happen, but if they have time then they'll call." I didn't receive a call that day. Next day I was more worried about my cat and was met again with rude front office staff sighing loudly on the phone and interrupting me as I try to explain my situation and asked for Dr Bush. This time my vet was in but now I can't talk with her, but I was told to make an appointment with a tech, no Dr was needed. They wouldn't listen to my cat's situation yet and dismissed me at every opportunity. My cat lost half her body weight, continued to decline and I felt helpless. The next day I received a call from Case Manager Danielle who said she doesn't want to make excuses for how I was treated but went on to list excuses- " We are short staffed this week, Julia just doesn't realize when she's being rude but it's a problem they're working on with her.." I am so disappointed in Shakopee Vet. I have since found a wonderful place to take my aging pets. They took gentle care and concern with me and my pets and immediately found the issue with my cat. If you want supportive customer service and good veterinary care for your aging pets, I'd look elsewhere.

Before we got our got new little puppy we went thru the checklist of what we all needed. There are…read morethe basic things like a kennel, leash, dog bowls and toys. The list is really endless but one of the biggest decisions was who our vet was going to be. We were dog owners before and we were happy with our previous vets but I was interested in searching around. We landed at Shakopee Veterinary Clinic. It wasn't the closest one to our home but the reviews we read were amazing so we were willing to drive a little further. This is an all woman staff including the 3 veterinarians who are all excellent. They are extremely caring, personable, timely with appointments and the techs are outstanding too. Overall I'm extremely pleased. It's easy to set up appointments, call and ask questions too. You'll find some of the best care for your furry animals right here.

VCA Chanhassen Animal Hospital is the worst place I have ever been to. They do not listen to you,…read moretalk over you, and scam the crap out of you. They do not thoroughly explain anything and have 3 different people talking to you at one time. I will never be returning to this place. I wish I could give negative stars, do better!

I've had a long history of excellent service and quality care for my pet. They also deliver with…read moreaffordable pricing. I highly recommend BCA Chanhassen Animal Hospital if you were seeking care provider for your pet!

Dr Anderson took the time to listen to me, then did a thorough and gentle exam of my cat. She…read moreobviously read her chart ahead of time, and took the time to explain options. Vet tech was great too. Receptionist was so efficient, kind, and friendly. Been going to Chaska Valley Vet for decades, and highly recommend. They care and they're very good.

Staff was rude! You get what you pay for! Bad service! And they up charged us unnecessarily!read more

My favorite vet clinic is expanding! Today I learned they're adding on to the back staff area…read morefirst, then the front will be remodeled with more space for exam rooms.

I used to bring my pups here years ago and saw a couple different Vets who were Great so I made an…read moreappt this summer to bring in my new pup in. The receptionist was nice but I did Not care for the Vet and felt she was not friendly and was judgmental and knew after that appointment I would not come back. I also think they charge more than the place I go now.

I would highly recommend this vet to anyone anxious about their pets and their health. While its a…read morebit pricey, its totally worth it. Everyone from the front desk attendants to the vets are incredibly empathetic and take the time to ensure you understand what they are doing and why and are comfortable with the treatment plan when you leave. More importantly, they are ALL very sweet to the pets. I could hear them cooing and talking to my cat while examining her in the back room and I know that it makes a difference in my cats fear of the vet.

Got us in for an appointment when we needed it. Caring and knowledgeable staff in a soothing…read moreatmosphere. Definitely recommend.

They have always taken good care of my cat. The appointment is usually pretty quick and the vets…read moreare generally friendly. The rooms where the exams are done are clean and now they have TVs in most rooms to keep the pets and humans from being bored while waiting. I haven't needed any help with my pet cat other than regular shots and checkups so I can't comment on their care for surgeries, etc.

doctor promised refill medication without another visit as long as pet needs (pet has future…read moreappointment scheduled that we thinking of cancelling now) but when we called they didn't hold the promise and sent us elsewhere talking with us through receptionist who apologised for miscommunication.

Horrible service. they sent me an email hours prior to the apt they will be overcharging me 700 for…read moreinternational certificate and excuses not to do it.

From the owner: Welcome to Chaska Veterinary Hospital. We are a full-service animal hospital providing…read morecomprehensive healthcare services to pets in Chaska and the surrounding areas. Our veterinarians offer a wide variety of medical, surgical, and dental services in our veterinary clinic. We provide complete care for our patients. Call us today for more information!