Walk in and it's dirty. Tables look like they haven't been cleaned all day and staff are in the back chatting.
I walk up to the counter and check out coffee prices - 8 oz $1.50, 12 oz $1.75, 16 oz $2.00 etc. I say hello to the guy behind the counter and order an 8 oz coffee. He tells the girl working I want an 8 oz coffee...
She picks up the small cup and says "this is an insult to coffee. Who orders these cups anyway? So I know who I can punch." Hmm awkward. This banter goes back and forth for about a minute over who she can punch while I stand there and wait for my coffee. Dude then says to me "I've had to work with this all day."
I hand her a toonie to pay for my coffee and she says "..hmm $2.00 works." Puts it in the till and walks away. I stare at the board again and am confused. I have to pee so I use the bathroom and over hear the girl bragging about how she over charged me.
Cue: irritation.
As a customer, i would like service, not to be your personal counsellor while you vent about work issues. I am paying after all, no?
Walking back out to the counter I look at the guy at the counter and say "I think she overcharged me for my coffee." And he replies that yes she did. I say I ordered an 8 oz and she charged me $2 and he opens the till to give me back my 50 cents,..
But then..
Cashier girl walks out from the back and says "no! Don't give her back her quarters."
Cue: super pissed off look courtesy of me.
I take my quarters and turn around, clenched jaw to walk out. I hear her mutter "..what!?" Under her breath, clearly getting reprimanded.
To ice the cake - she overcharged my husband too.
And from glancing in their tip jar I would say it's a regular occurrence - there were TONS of loonies and toonies and I guarantee those weren't gratuity for their mind blowing coffee (it's awful), nor their spectacular (read: awful) service.
Never the hell again. I will have gas station coffee over that nonsense any day. read more
