Disappointing Experience. Think Twice Before Doing Business Here At Stereo B…read moreI'm sharing my experience because I wish I had done more research before trusting this shop. After everything that has happened, I want other customers to know what I experienced before trusting this business with their vehicles or personal property.
I originally brought my truck in to have a starlight headliner installed. During the process, the shop removed my headliner and left it exposed to the rain, causing damage. Hank, the owner, called to explain what happened. I was understanding because I know accidents happen, and I was willing to work with him to find a solution.
Unfortunately, when the headliner was reinstalled, it wasn't properly aligned with the roof and kept coming loose. Hank repeatedly promised to take care of it but never followed through. Eventually, the shop refused to repair the damage or reimburse me for the cost of fixing it. I have pictures documenting the damage.
I also purchased new wheels for my truck after seeing a style I liked at the shop. My previous rims were aftermarket off-roading wheels, and I initially planned to sell them myself. Hank repeatedly encouraged me to let him sell them, insisting he could get good money for them. I initially declined, but he continued pushing the idea until I agreed to leave them with him. He said someone would clean them up, sell them, keep $200, and give me the remaining proceeds. I trusted his assurances.
For months, I checked in about the rims. Hank repeatedly told me they weren't selling and nobody wanted them. I even said I was willing to lower the price and accept less money just to get them sold. He agreed, but weeks later, I would hear the same excuse.
Eventually, I considered giving the rims to my dad, who has a truck they could fit if he purchased tires. When I asked Hank to return my rims, he suddenly told me they had already been sold. This was extremely concerning because he had repeatedly told me nobody wanted them. He had never informed me of the sale, and I still hadn't received my money. I don't know exactly when the rims were sold, but the conflicting explanations left me with serious concerns about how the sale was handled.
It's now been a year of going back and forth, and I still haven't received the money owed to me under our agreement. I've made numerous attempts to contact Hank through texts and phone calls. He has repeatedly left me on read, ignored my messages, or responded with excuses. I have pictures of the rims and records of my attempts to communicate.
What makes this even more frustrating is that after I told Hank I was going to report the matter, he suddenly responded. After so many unanswered messages and calls, it shouldn't take mentioning a report to get a response about my own property and the money I'm owed.
When I first met Hank, he seemed welcoming and friendly. Over time, however, some interactions left me uncomfortable. In my opinion, he could come across as pretentious and overly cocky. Ultimately, my biggest concern isn't his personality; it's the lack of accountability, communication, and follow-through I've experienced as a customer.
Today was also the last straw that prompted me to look at other Yelp reviews. I found accounts from other customers describing experiences that sounded similar to mine, particularly involving being given the runaround. Those are their experiences, but reading them reinforced my decision to share my own.
I understand that mistakes happen. I was understanding when my headliner was damaged and gave Hank multiple opportunities to make things right. I was hesitant to leave my rims with him, but I trusted his repeated assurances. All I expected was honest communication, accountability, and for our agreement to be honored.
My advice: Do your research, get every agreement in writing, photograph your vehicle before leaving it, and be cautious about leaving personal property based on verbal promises. A warranty means very little to a customer when promises are repeatedly made but the underlying problem remains unresolved.
Based on my experience, I cannot recommend this shop. I gave them my business, patience, and trust, and after a year, I'm still dealing with an unresolved headliner issue and money I haven't received from the sale of my rims.
I never thought I'd find myself in a situation where I'd feel taken advantage of to this extent. The way this has been handled has left me feeling like my trust was abused.