Wonderful experience from the time I spoke to receptionist, to being greeted by the nurse Ashley to having Morgan my Nurse Practicioner enter the exam room. Morgan examined the skin area that was bothering me and also found another area that I needed to have removed. She explained everything that she would remove and explained all that she needed to do. I didn't have any discomfort during the 2 procedures. Morgan explained everything that I will need to do post procedures to my daughter and myself. She also said the samples will be sent out the the lab and I will be notified in about 1 week or so. Thank you Morgan and Ashley for a great experience and my daughter said she will also make an appointment to see Morgan CNP read more

Finally, after 8 years, I scheduled another appointment with Main Line Dermatology. Although not that happy with the practice, I decided to give them another try. My appointment was only with the registered nurse practitioner. She had a "helper", who was probably an intern. The Dr. didn't stop in to even say hello, even though the nurse practitioner said the Dr.'s name who would be performing MOHS surgery on a suspected spot. I thought the appointment was very quick, considering she took 4 biopsies and 2 liguid nitro sprays on some "benign" spots. Definitely, my entire body was not inspected carefully. Focus was on face, arms, chest area and back. The long written notes on the visit made it look like it was a very thorough exam, but several things mentioned in the report were not done. It must be an AI generated report, with some of my details plugged in. Still waiting for the pathology report on day 8 after the appointment. Once I get the pathology report I will take it to Gentle Cure, and another Dermatologist. read more

I would not recommend this practice to anyone and will not be returning after my recent experience. I had an atypical mole removal in early June. An NP did the removal and an RN did the stitches. Two weeks later I returned for stitches removal by an RN (which I'm told is standard practice). I expressed concern about infection at that time due to increasing redness and new drainage which started the day prior to stitch removal. The RN retrieved Dr. Campbell who placed her hand on the wound site and asked how sore it was. I said it was a little sore and she said "it's not infected, you'd be jumping out of your chair if it was." I felt uneasy with this assessment. 9 days later the site started draining pus. I was seen the next day, the NP drained the site, took a culture and said it wasn't that bad and a topical antibiotic would be enough. I insisted on an oral antibiotic and she prescribed doxycycline. I noted that the surrounding area felt sore and she told me it wasn't related. 6 days later the culture came back for MSSA (sensitive to doxy) and acinetobacter (resistant to doxy). I called to speak to a provider about it but did not hear back until a day later (7 days after culture taken). I was told by someone on the phone (not an NP or MD) to switch to ciprofloxacin and stop the doxy. I decided to have a physician I work with consult with an infectious disease doctor who advised me to continue both antibiotics to completion. After 3 days of the cipro the soreness, which I was told was not related 10 days prior, finally began to subside. Throughout the entire ordeal I repeatedly asked questions to ensure I was not doing anything that could be causing infection or impeding wound healing and I followed all instructions. The wound still looks questionable even 2.5 weeks after completing both courses of antibiotics but I am not consulting with other providers since I do not trust the practitioners at Main Line Dermatology to take my concerns seriously or give best practice advice and information. I am now dealing with the bills from extra office visits and pathology which could have been avoided if #1-an advanced practitioner did the initial stitches and #2-if Dr. Campbell had taken my concerns seriously and not been dismissive. I am appreciative of the second NP's (Ying Yang) willingness to listen to me and prescribe the doxy, but did not appreciate her dismissiveness when I described the soreness I was feeling. I work with patients in an acute care setting myself and am appalled at how I was treated as a patient in this practice. Unacceptable. read more

Always pleased with quality of care . Dr. Campbell is the BEST !!!! She is always thoughtful and explains everything about her findings

I found some of the clerical staff to be almost robotic. No attempt to be warm or engaging just responding with meaningless boiler plate responses that certainly were not heartfelt. If you are that unhappy with your job, find another. The Medical staff were very engaging as well as thorough. read more

Thorough and fast check-in and check-out process. Minimal waiting time for assignment to treatment room. No delay in service once placed in treatment room,. Medical services were complete and accomplished quickly with no wasted time. Patient instructions were complete and in writing. Excellent care. read more

The appointment setter was a terrible listener and kept asking me the same questions over and over and over. I didn't even make an appointment because she had to have the exact information from my it card even though I told her my plan lists this practice as in network. If you don't want to go through a hassle, please go anywhere else. I just hung up and didn't even make an appointment. She also acted as if she didn't believe what I was telling her read more

Saw me quickly, barely any wait in the waiting room, and was brought promptly to my appointment. The office was easily accessible and I was given a prescription and moisturizer for my dermatological issues. Thank you for helping my skin! read more

If you have skin cancer, choose a derm affiliated w/a plastic surgeon. I had a bad experience here, went in for skin screening, Dr S didn't notice a spot on my scalp, I brought it to his attention and he biopsied it-was Basal cell. I returned to see Dr Krausz the Mohs spec to remove it from my scalp. Was there for 3 hours, and she said she was going to leave a gaping hole in my head b/c she didn't think she could close the wound. I had to demand that she sew up the wound. It was a traumatic experience and I'm left with a bald spot. I'm in my 40s and regret coming to this practice. There are better derm practices that are better equipped to handle skin cancer. read more

Dr. Campbell and her entire staff are wonderful!! They are kind and caring! They run a very efficient practice with "on time"appointments.

I'm super happy with this practice. I've been a patient for more than a decade (maybe even two). When someone asks for a derm recommendation--I offer up Dr Schafrank @ MLD. The office is efficient. I'm reminded by phone call and text of appointments. (I need all the reminders I can get). Dr S is so kind. He always takes a moment to ask about me and shares a little laugh as he's getting his gloves on. He is crazy thorough despite my extensive surface area. He's caught some cancer areas over the years. One spot was on my face and I asked him how he'd counsel his wife if it were her and he told me--So I did that. It all worked out fine even when one was Melanoma. My only complaint is that he takes such little samples...I can't seem to convince him to take 1 pound chunks. read more

Just had lip filler with Dr. Campbell and am blown away! My lips look absolutely amazing and the experience was the best I've ever had compared to other doctors; super easy and painless! Thank you Dr. Campbell, I will be back! read more

New patient, arrived 15 minutes before appointment yet sat in waiting area as those arriving after me got in to appointments. Upon seeing Dr. Seo was rushed and she scurried out when I tried to ask detailed questions and share smartphone photos of my condition at its worst leaving the assistant to reply with ambiguous rote answers. Biopsy taken with stitches. Two weeks after appt no call back and when i called for diagnosis etc. the receptionist said "no news is good news." How about I'd sure like to know what my diagnosis is and by the way what about these stitches!? read more

Dr. Shyam is terrific and very thorough. Easy to schedule and appointment was on time.

I was taken on time. My exam by Dr. Schafrank was complete and everything went really well.

The office personnel, the environment and the medical taff were are excelLet. I was disappointed that masks are required. They have been deemed ineffective by numerous studies. If there has to be a protocol, it should be optional, not required. read more

This practice is absolutely terrible! I called to schedule an appointment for melasma and they had me meet with the Nurse Practitioner AJ. It took two months to get an appointment, and then it was cancelled due to weather. My re-scheduled appointment was 3 weeks later. The day of my appointment I wait for an HOUR in the waiting room, and then an additional ten minutes in the patient room. AJ met with me for 5 minutes and told me I needed to see their esthetician. No answers for other treatments over the counter or prescription, just that i had to schedule with an esthetician. Really? I paid a $40 copay, and my insurance paid for this visit on top of what I paid for a recommendation for a facial. Unbelievable! If I wanted a facial I would go elsewhere. Thanks for nothing, other than trying to push your high end cosmetic treatments. I am absolutely disgusted. DO NOT VISIT this practice! read more

The mask policy needs to go. I almost cancelled when I heard that on the VM. Please get on with things and get over mandatory masks.

We are very happy with the practice. I love that they do tela health visits over the phone. Makes life so much easier. Every time I call the office someone answers the phone right away and is very helpful and polite. read more

My one-star review is specific to the physician my teen daughter saw for her first appointment for acne: Dr Meyerle. I understand, and thank him for his service to our nation; however, his militant attitude and approach to medicine needs to stay with the military! His demeanor is combative, egotistical, and his lack of bedside manner, atrocious. How do you possibly see a patient for the first time and not even touch them for an exam? We sought out a new practice after not having a great experience with another and attempted an educational and interactive conversation with him, expressing frustration with failed treatments in the past and sharing my daughter's concerns about repeating a treatment that was unsuccessful. Completely unsympathetic regarding her acne journey and arrogant as well. I feel he spoke in circles, did not clearly answer questions I had, pushed chemical peels that are not covered by insurance, and held inappropriate dialogue, such as inquiring what birth control my daughter had been on when she was on Accutane before. When told, "none, as she is not active", he proceeded to comment about protecting herself against rape. What?!? That is not your place to have that conversation, nor are you a reproductive medicine Doctor. Also said, "Well, if I had to have appointments like this every day, all day long, with conversation like this, I'd go into another line of work." You call yourself a professional who upholds medical and ethical standards? I beg to differ. My daughter sobbed when he walked out of the room and I requested another Doctor in the practice for her follow-up. The front desk was extremely kind and empathetic regarding our experience, even engaging the Manager. They searched for an opening in 4-6 weeks for what one of the scheduler called, "her absolutely favorite Doctor, with a great bedside manner". Hoping this is accurate and our opinion of the practice can change once that visit concludes. One thing for sure...I, nor anyone in my family, will ever see Dr. Meyerle again! HE is not what medical care should be. Awful experience. read more

Had a recent bad experience with practice integrity concerns. Good Covid protocol throughout pandemic.

Appointments at this office are always on time and you're never left sitting in an exam room for long periods like many other offices do. My PA is very thorough in her exams and very attentive to my questions and concerns. read more

Courteous staff to greet and get your info before appointment. Doctor and assistant, thorough and pleasant.

I met with the nurse practitioner for a first general check up visit. It was fairly quick, but nothing was too concerning. She did answer questions I had. I did not need to wait long to be called back to the room and making the initial appointment was easy. read more

I went into the office to do an annual skin cancer screening. Being over 65 it is important to get the screening. I did a lot of unprotected sun worshiping back in the 70's and 80's. The front desk was very friendly, I sat down at a chair in the waiting room and was almost immediately called to see the doctor. The nurse that brought me back was very cordial and asked me some pre-screening questions before the doctor arrived. She was finished and Dr. Schafrank came into the room. He greeted me, asked me if there were any marks on my body I was concerned with and began the test. I was incredibly impressed by the staff and especially Dr. Schafrank for their kindness and professionalism. I'm a patient for life. read more

I have been a patient of Dr Schafrank for a couple of years and I love that he is so personable, and gentle!

The staff was very helpful. I met with a nurse practitioner and was given instructions about what I needed to do the treat the place where something was removed from my skin. I pray for my health in the future. read more

This is the most inefficiently run office I've ever experienced. They will screw up your appointment times and billing - only to act like you've inconvenienced them. Terrible experience all around. Save your time and money and go somewhere else. read more

Agree with others that you need to go somewhere else. My shingles was not diagnosed and I received prescriptions that would not have helped my condition which was very painful. Waited a full day for a call back. read more

0 stars for this business. My 1st phone call was to verify that they had the referral and their answer was no then trying to scramble to get in touch with my general practitioner to get the referral over to them then finding out they did have the referral. I showed up on time for my appointment 15 minutes prior as per their request on a text message which stated that if I did not show up that I would be billed for it. Waited 35 minutes in the front office then asked how long the wait would be running over and they said another additional hour. Total disregard for anyone's time other than theirs. They claimed it was all of a sudden running an hour and a half behind. read more

Agree with all the earlier assessments and GO SOMEWHERE ELSE - the West Chester office is a hot mess! Rarely does a live person answer when you call the office, all calls go to voicemail. Furthermore, I have NEVER received a call back, I've always had to initiative another call to this office. The office is clearly in NO rush to service their patients. The wait time exceeds 30-45 minutes, and when you finally get to the exam room, expect another lengthy wait. Today I was on hold for 17 minutes. Last year it took months, literally months to sort out obtaining the medication required for my son's condition. On another occasion for myself, no diagnosis, just 'switch brands', which I'm now finding out isn't the case. I would never recommend this practice to anyone else, as they are clearly disorganized and their complete disregard for the patient. read more

Had three visits with this practice, each time I had to wait over an hour before the Dr moseyed into the exam room. I left the third visit without seeing the dr, the office called to find out why I left, when i explained what happened they were indifferent about it. Clearly greed is the driving factor. read more

I feel the need to post a review because I don't know why there are so many poor ones on here. The office staff has been nothing but helpful in all of my dealings with them. I see Dr. Campbell and she's great. I had a bad IPL laser treatment done somewhere else and she (and Julia in the WC office) have been great helping me get my skin back to normal. I've been going to the West Chester office for years. read more

Awful experience. They don't spend much time with you about your skin problem, but they will force you again and again to use the pharmacy they recommend, and they will prescribe you the most expensive prescription and won't switch to the cheaper options. I guess that's how them and their preferred pharmacy makes money. Horrible place. Will never go back. read more

I've had so many issues trying to get them to call me back. Several times, after leaving 3 messages and no call back, I got a hold of them and again several times I called and they said they would call me back but never did. I was suppose to be put on medicine for my acne but it never happened. I decided to give up and go somewhere else, that actually cares about their patients. read more

Go somewhere else. I'm not usually one to review, and I thought maybe I was just acting in hasty judgment after a bad experience that could have been an outlier, but the other reviews here are completely validating. First off, the front desk staff is unlike anything I've seen before. I stood at the desk for what felt like an awkward eternity before being acknowledged, and it wasn't because the staff was engaged with other patients. This happened more than once, as I needed to return with the paperwork I'd filled out. I also heard the desk staff talking to each other in disparaging tones about a patient after having been on the phone with them. This is in front of a waiting room full of patients within earshot. They didn't say a name or medical condition, so it wasn't a HIPPA violation, but it certainly gave a clear idea of the respect they held for their patrons. But all that was excusable, and I would not be writing this if that were the end of the issue. The wait wasn't bad, and the physician was professional, friendly, and competent. I was prescribed an acne drug that's heavily regulated by the FDA because of the severe birth defects it causes. It requires monthly blood and pregnancy tests, two methods of "effective birth control" and registration in a national program to monitor your adherence to these stipulations. Because I have the misfortune of having a womb, I was told I needed to be on hormonal birth control or an IUD to receive the medication. I was told that this was a requirement that all physicians had to follow in order to prescribe the drug. Except...that's not what it says in the informational packet I was given regarding this national registry. Further research online would confirm this: birth control pills are not necessary as long as one commits to abstinence. When I asked about this, I was told that abstinence was absolutely not an acceptable method of birth control. I don't know if it's fear of a lawsuit or what, but this left me feeling like less of a human being with agency than a predestined baby-incubator-to-be. I don't have intercourse and have no desire to for personal reasons, so the risks associated with hormonal birth control, like blood clots and headaches, seemed a silly thing to expose myself to unnecessarily. Nevertheless, I wanted to give it a try. Getting the authorization for the national registry required calling the office with proof of birth control and two negative pregnancy tests. I called with questions about the order of the hoops I had to jump through, and never got a call back, so proceeded with what I thought was the right thing to do. Turns out I messed up and did the two required pregnancy tests before getting on birth control (would you believe it? They were negative! Because we're not fish or flowers and sperm isn't spread around in the air), so I couldn't get authorized. But that was my mistake, and I take responsibility for it. The issue was the number of times I had to call regarding this time-sensitive authorization. You have seven days from the second pregnancy test to pick up the prescription. I left no less than three messages and called no less than 8 times before I was finally got a call back from the doctor herself. She was apologetic and polite, but I couldn't justify sticking with this practice after that experience. I'll live with my acne, or I'll find a place that sees me more as an individual than a womb. read more

This place will ruin your credit. I brought my daughter there a year ago. We paid the co-pay and left. Today I got a bill from a collection company saying that I am seriously delinquent $30. I never received a bill or call from Mainline Dermatology before getting this collection bill 12 months later. I paid the collection agency instantly but have no idea what the additional $30 is for - there was no tests or anything. Awful customer service. In addition they did not help my daughter's skin condition at all. They just told her to try another brand of soap. So if you want to pay money for nothing and get your credit ruined Mainline is the place for you. read more

The staff and doctors at Main Line Dermatology are wonderful. Dr. Manion is caring and compassionate to all of his patients. He has removed suspicious moles from my husband and daughter and we have had no adverse effects. Dr. Barak has been my doctor for years and has done a masterful job removing a benign tutor from my leg related from a childhood dog bite. I enjoy going to this office and have always been treated well. As a biologist I am very picky about my family's medical care and this practice is the best. read more

I'm a fan of the many doctors I've had since becoming a patient here - I say many, because the docs seem to move on pretty often. Also, getting through to the actual office staff via phone is near impossible, I get the answering service more often than not when calling for any reason, and my messages rarely are responded to! That's not good. But when you do actually get in, the care is excellent. read more

I would highly recommend not choosing this practice I was misdiagnosed with a serious condition and given meds that made my true condition much worse! I was just lucky i realized this doctor didn't know what she was doing and sought treatment elsewhere read more